Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking a Customer Success Manager I, International to join our team. This is a hybrid position based in our Langenfeld, Germany office. Job Summary The Customer Success Manager I (CSM) is responsible for proactive and reactive engagement with small and medium-sized customers across EMEA and APAC, particularly the DACH region, to guide them toward optimal value from their Imprivata solutions. This role focuses on improving customer outcomes—such as retention, adoption, satisfaction, and growth—while leveraging a digital scaled program for support. The CSM will identify strategic opportunities to build partnerships across diverse regions, considering cultural and business nuances. They must work cross-functionally to resolve customer issues, deliver a signature customer experience, and drive full renewals and product expansion. Additionally, the CSM maintains solid relationships with internal teams and represents the voice of the customer across the organization. Duties and Responsibilities - Collaborate with International (and North America) CSMs to support the digital-first scaled success portal queue and related workflows. - Maintain sound knowledge and effective use of tools supporting customer engagements, product roadmaps, at-risk plans, and issue management. - Work cross-functionally to protect ARR and identify opportunities for ARR growth through reactive and proactive efforts. - Partner with sales and channel teams supporting international customers to enhance experiences and drive cross-sell and growth. - Identify and manage at-risk customers using regional insights to prevent churn or reduction. - Adopt team and personal goals focused on customer experience, satisfaction, product adoption, and identifying growth opportunities. - Monitor and evaluate customer analytics such as engagement, renewals, product usage, and NPS. - Identify add-on and cross-sell opportunities and partner with renewals, sales, and partners to execute them, while communicating customer feedback to leadership and product teams. - Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale. - Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc. - Other duties as assigned and required. Required Qualifications - Bachelor's degree in business or related discipline. - 1+ years’ experience in Customer Success Management or similar roles working directly with end customers, preferably healthcare organizations, and partner organizations. - Proven self-starter with a track record in driving customer success and aligning complex solutions across executive and departmental stakeholders. - Skilled in engaging with Executives and incorporating feedback from all organizational levels. - Proficient with Salesforce, Gainsight, and Microsoft Office. - Capable of comprehending high-level technical concepts, providing business and technical guidance, and identifying escalation needs. - Excellent problem-solving, organization, communication, and cross-functional collaboration skills, with the ability to manage multiple customers effectively. - Fully proficient and fluent in German and English language: C1/C2 German requirement and B1/B2 English requirement. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-ML1

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market. Job Responsibilities: Escolaridad: - Licenciatura en Administración de Empresas, Negocios Internacionales, Ingeniería Industrial, Mercadotecnia o carrera afín. Experiencia: - Mínimo 3 años de experiencia en áreas comerciales dentro del sector automotriz. - Atención directa a armadoras (OEMs) y seguimiento a sus plataformas, portales y sistemas de evaluación. - Manejo de cotizaciones, listas de precios, negociaciones y cumplimiento de contratos con clientes clave. Conocimientos Específicos: - Procesos comerciales con clientes automotrices (cotizaciones, lanzamientos, cambios de ingeniería, etc.). - Manejo de plataformas de armadoras (Ej. Covisint, SupplyPower, etc.). - Seguimiento a entregas, indicadores de desempeño (Scorecards) y KPIs comerciales. - Análisis de costos y márgenes. - Dominio de herramientas de CRM y Excel intermedio-avanzado. - Inglés intermedio-avanzado (para comunicación con clientes globales) Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Cosma International

• Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway. • Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features. • Maintain continuous engagement with clients to increase value and build confidence in the product. • Drive further adoption and identify upsell opportunities. • Identify business churn risks early, and create action plans to circumvent them. • Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross-sell opportunities. • Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business. • Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

Role Description This role is a visionary leader experienced health system advisor, master communicator and relationship developer, dedicated to scaling the growth opportunities of our smaller volume accounts. As a leader in the Customer Success organization, this manager will lead a team responsible for ensuring each client experiences the full value Cardinal Health brings to their pharmaceutical supply chain through their customer journey. This leader is responsible for developing and guiding a team hyper-focused on meeting or exceeding customer needs, turning customers into partners, delivering on customer agreements, and building sustainable, growth-oriented account management solutions. Responsibilities: - Team Leadership & Development: - Directly manage, coach, and develop a team of Account Specialists (supporting primary business under $20M) and Secondary Account Specialists (supporting secondary accounts of all sizes). - Foster a high-performing, customer-centric team culture that aligns with Cardinal Health’s mission and values. - Provide ongoing mentorship, performance feedback, and support to front-line employees to ensure they have the tools needed to succeed. - Strategic Account Management: - Design and execute a comprehensive, scalable account management strategy specifically tailored to our Growth Accounts. - Serve as an escalation point for complex customer inquiries, ensuring rapid and effective resolution. - Business Development & Lead Generation: - Listen to customer needs to uncover opportunities for Cardinal Health to provide additional value to their organization with our solutions portfolio. - While not a sales specific role, the position will partner with sales and solutions teams to generate qualified leads, positioning Cardinal Health solutions that solve specific challenges for these growing healthcare systems. - Track and report on key performance indicators (KPIs) related to account retention, customer satisfaction, and solution adoption. - Cross-Functional Collaboration: - Collaborate closely with Customer Success and other functional leaders to ensure strategic alignment across the broader Customer Success organization. - Act as a voice of the customer internally, advocating for process improvements and resources that benefit Growth Accounts. Qualifications - Advanced experience in account management, customer success, or sales, preferably within the healthcare, pharmaceutical, or medical device distribution industry. - Advanced knowledge of Pharmaceutical Distribution (including specialty Pharma) services and systems. - Proven track record of people leadership and team development. - Any experience managing organizational change is a major plus. - Demonstrated ability to build and execute strategic account plans that drive revenue retention and growth. - Strong analytical skills with the ability to identify trends, generate leads, and make data-driven decisions. - Strategic vision. Ability to move beyond maintaining the day to day to not only identify opportunities, but create new processes, deploy new ways of working and upsell. - Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences. Requirements - Anticipated salary range: $87,700 - $137,830 - Bonus eligible: Yes Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs