Role Description This is a remote position. Trustbridge Design & Manufacturing is building a platform for the global manufacturing economy. Companies developing new products often struggle to identify the right manufacturing partners, while highly capable suppliers lack consistent access to qualified opportunities. Trustbridge connects these two sides of the market. - Engineering design services that help companies move products from concept to production - A curated global network of manufacturing suppliers - Software tools designed to improve how product companies identify and engage manufacturing partners The business is already operating, generating revenue, and profitable, and is now entering a phase focused on scaling operations and building the platform to power global growth. Asia will be a critical region in this expansion, given its central role in global manufacturing supply chains. Trustbridge is seeking a COO / CEO-in-Training (South-East Asia) to work directly with the founder to expand and scale operations across South East Asia, and ultimately lead the region as CEO. This role is designed for someone transitioning from advisor or senior operator into a full company-building leadership role, with ownership of regional P&L and strategic direction. The individual will help establish Trustbridge’s presence across Asia, build supplier networks, and scale both service and technology offerings. The COO / CEO-in-Training (South-East Asia) will lead two core areas: - Engineering & Design Services (Asia Expansion) - Manufacturing Supplier Platform (Asia Network) Qualifications - MBA or equivalent strategic leadership experience - 10+ years in manufacturing, supply chain, engineering services, or industrial sectors - Strong operational and strategic leadership capabilities - Proven ability to build and lead teams - Entrepreneurial mindset Requirements - Background in management consulting (McKinsey, Bain, BCG, Deloitte, Strategy&) - Experience in South-East Asian manufacturing ecosystems - Experience with supply chain platforms or manufacturing tech - Experience working with product companies or engineering teams - Experience scaling early-stage ventures or business units Benefits - Competitive base salary - Meaningful equity participation in Trustbridge - Performance-based incentives tied to regional and global growth Company Description Trustbridge is incubated within Vulcury, a venture studio that builds and scales companies across technology, manufacturing, and financial services. Vulcury provides shared infrastructure including: - Strategic research and market analysis - Marketing and growth capabilities - Operational and financial systems - Technical development resources - Access to advisors, investors, and industry partners

Role Description As COO, you will be responsible for building and maintaining operational excellence across the entire company. Operations sit at the heart of Luo: payments execution, treasury, customer support, and compliance. You will act as the central point ensuring all these functions operate seamlessly together. This is a high-impact, hands-on leadership role. You will both oversee day-to-day operations and drive major operational improvements across the business. You will work closely with the founders to define priorities, execute key projects, and structure the company for scale. Key Responsibilities - Operational Leadership - Oversee all operational functions: payments, treasury, support, and compliance. - Ensure smooth execution of daily operations at scale. - Maintain high standards of accuracy, reliability, and speed across all processes. - Align teams and ensure strong coordination between functions. - Operational Excellence & Process Improvement - Identify inefficiencies and improve operational workflows. - Lead initiatives to automate and scale operations. - Define and implement best practices across teams. - Monitor performance through KPIs and continuously raise the bar. - Project Management & Execution - Lead major operational projects. - Ensure projects are delivered on time and with high quality. - Strategic Contribution - Work closely with the founders on company strategy and priorities. - Help define the next steps in scaling operations across markets. - Bring structure to decision-making and execution at company level. Qualifications - Strong experience in operations leadership, ideally in fintech, payments, or financial services. - Proven track record of building and scaling operational systems in fast-growing environments. - Ability to manage multiple functions (ops, support, compliance, treasury) simultaneously. - Strong execution mindset: able to go from strategy to implementation. - Highly organized, structured, and detail-oriented.

• This is a player/coach role and this person will be responsible for working with clients and overseeing team members. • Hold team members accountable to systems/processes • Serve as 1st layer of manager to team, assisting with all client matters including upgrades, escalations, etc • Helping team members work through client work when they get stuck • Working with Team Leads in other departments to improve alignment on clients • Work with the Director of Fractionals to improve systems & processes by passing information gained through 1/1's

Role Description The Donor Services Officer is pivotal in ensuring the organization's sustained financial success by overseeing and enhancing the donor experience. The Donor Services Officer is responsible for ensuring an excellent donor experience through accurate gift processing, timely acknowledgment, and responsive communication. This role plays a key part in maintaining donor trust and supporting fundraising efforts. - Oversee external donor services vendors, including phone and email contact centers, ensuring they enhance the donor experience and align with organizational values while meeting established KPIs. - Supervise contact center operations through call monitoring, performance management, and continuous training; provide additional training support for internal teams and volunteers as needed. - Develop, write, and regularly update scripts and training materials, including work instructions and scripting manuals for phone, email, and donor services-related web content, ensuring alignment with organizational voice and priorities. - Oversee reporting and program performance by analyzing quantitative and qualitative data, refining key metrics, sharing insights with internal stakeholders, and recommending improvements to optimize donor experience, processes, and UX. - Monitor donor and member feedback to identify trends and implement improvements in scripting, workflows, and supporter experience. - Handle donor escalations directly by troubleshooting and investigating supporter issues, including technical challenges, and coordinating with internal teams as needed. - Stay informed about industry trends, emerging technologies, and best practices in donor services and supporter engagement. - Assist with gift processing protocols to ensure timely and accurate processing of offline donations. - Collaborate with technology and analytics teams to resolve donor-reported issues and maintain high standards of data integrity. - Provide support for all of MoveOn’s fundraising channels to improve donor retention and deepen supporter engagement. Qualifications - Demonstrate exceptional communication skills, both internally and externally, to foster connections within MoveOn’s staff, donors, and potential donors to address inquiries and identify stewardship opportunities. - Exhibit composure under pressure, prioritize timely outreach, and effectively communicate the impact of supporters’ generosity. - Prioritize data as a crucial element for experience evaluation and understanding supporters, triaging between frontline supporter relations and back-end program management. - Have interest in fundraising, marketing, and supporter retention with a focus on donor and community-centric relationship-building. - Be skilled and thoughtful regarding nuanced communication related to race, gender, class, and other aspects of identity in your internal and external communications. Requirements - A minimum of 3 years experience in a customer facing role. - At least 1 year of vendor management experience. - Previous experience in nonprofits, fundraising, electoral campaigns, or call centers is preferred but not required. - Experience in donor CRMs, and online ticketing software is a plus, but not required. - Excellent project management, organizational, communication, and collaboration skills. - Experience in handling confidential data and financial information. Benefits - The annual salary for this position is $97,138.89. - Monthly home office subsidy. - Internet and phone subsidy of $2,100 annually. - Health and wellness subsidy of $900 annually. - Strong medical, dental, and vision benefits, free to employees and children of employees (spouses or domestic partners can be added at a subsidized rate). - Employer-paid premiums for life insurance. - Four weeks accrued paid vacation time per year, prorated for the period that you work. - 18 weeks of paid parental leave (birth, adoption, foster care placement of a child). - 10 days accrued paid sick time prorated for the period that you work. - Paid family medical leave. - 8 staff holidays and 6 floating holidays. - 5% contribution to your 401(k) after six months of employment. - $1000 professional development budget each year for each staff member.