• This is a player/coach role and this person will be responsible for working with clients and overseeing team members. • Hold team members accountable to systems/processes • Serve as 1st layer of manager to team, assisting with all client matters including upgrades, escalations, etc • Helping team members work through client work when they get stuck • Working with Team Leads in other departments to improve alignment on clients • Work with the Director of Fractionals to improve systems & processes by passing information gained through 1/1's

Role Description The Donor Services Officer is pivotal in ensuring the organization's sustained financial success by overseeing and enhancing the donor experience. The Donor Services Officer is responsible for ensuring an excellent donor experience through accurate gift processing, timely acknowledgment, and responsive communication. This role plays a key part in maintaining donor trust and supporting fundraising efforts. - Oversee external donor services vendors, including phone and email contact centers, ensuring they enhance the donor experience and align with organizational values while meeting established KPIs. - Supervise contact center operations through call monitoring, performance management, and continuous training; provide additional training support for internal teams and volunteers as needed. - Develop, write, and regularly update scripts and training materials, including work instructions and scripting manuals for phone, email, and donor services-related web content, ensuring alignment with organizational voice and priorities. - Oversee reporting and program performance by analyzing quantitative and qualitative data, refining key metrics, sharing insights with internal stakeholders, and recommending improvements to optimize donor experience, processes, and UX. - Monitor donor and member feedback to identify trends and implement improvements in scripting, workflows, and supporter experience. - Handle donor escalations directly by troubleshooting and investigating supporter issues, including technical challenges, and coordinating with internal teams as needed. - Stay informed about industry trends, emerging technologies, and best practices in donor services and supporter engagement. - Assist with gift processing protocols to ensure timely and accurate processing of offline donations. - Collaborate with technology and analytics teams to resolve donor-reported issues and maintain high standards of data integrity. - Provide support for all of MoveOn’s fundraising channels to improve donor retention and deepen supporter engagement. Qualifications - Demonstrate exceptional communication skills, both internally and externally, to foster connections within MoveOn’s staff, donors, and potential donors to address inquiries and identify stewardship opportunities. - Exhibit composure under pressure, prioritize timely outreach, and effectively communicate the impact of supporters’ generosity. - Prioritize data as a crucial element for experience evaluation and understanding supporters, triaging between frontline supporter relations and back-end program management. - Have interest in fundraising, marketing, and supporter retention with a focus on donor and community-centric relationship-building. - Be skilled and thoughtful regarding nuanced communication related to race, gender, class, and other aspects of identity in your internal and external communications. Requirements - A minimum of 3 years experience in a customer facing role. - At least 1 year of vendor management experience. - Previous experience in nonprofits, fundraising, electoral campaigns, or call centers is preferred but not required. - Experience in donor CRMs, and online ticketing software is a plus, but not required. - Excellent project management, organizational, communication, and collaboration skills. - Experience in handling confidential data and financial information. Benefits - The annual salary for this position is $97,138.89. - Monthly home office subsidy. - Internet and phone subsidy of $2,100 annually. - Health and wellness subsidy of $900 annually. - Strong medical, dental, and vision benefits, free to employees and children of employees (spouses or domestic partners can be added at a subsidized rate). - Employer-paid premiums for life insurance. - Four weeks accrued paid vacation time per year, prorated for the period that you work. - 18 weeks of paid parental leave (birth, adoption, foster care placement of a child). - 10 days accrued paid sick time prorated for the period that you work. - Paid family medical leave. - 8 staff holidays and 6 floating holidays. - 5% contribution to your 401(k) after six months of employment. - $1000 professional development budget each year for each staff member.

Join our Team About this opportunity: The role involves providing comprehensive Environmental, Health & Safety (EHS) support and guidance within the assigned project(s). The position ensures compliance with legal, customer, and internal EHS requirements. It includes leading EHS initiatives, coordinating with internal and external stakeholders, and driving continuous improvement in safety practices within the assigned project(s). What you will do: - Develop and implement comprehensive Project Safety Plans in alignment with Ericsson and customer requirements, execute project-specific EHS strategies to ensure proactive risk management and continuous improvement. - Ensure compliance with customer & local regulatory requirements and within Ericsson's EHS framework, maintain a positive, collaborative, and transparent relationship with the customer. - Apply Contractor Management to assure compliance with Ericsson & customer (all through Selection & Evaluation, Onboarding, and Performance tracking & auditing processes). - Ensure proper EHS Injection for new field operation, including internal or external team members, as well as the company and individuals and follow up the compliance with ASP's. - Monitor the daily Field activities and identify any deviation from EHS adherence by ASPs, Internal Field operations delivery, Implementing the EHS governance to ensure it is effective and arrange Governance EHS meeting with ASP's. - Review the issues/violation on Gensuite and follow up the progress with the ASP's. - Supervise, control, and report EHS performance and inspection results. This may include internal project audits, suppliers, or any other areas of Ericsson operations. - Act for EHS-related inquiries, communications from the customer. - Understand, interpret, and communicate the customer's specific EHS requirements, standards, and expectations to relevant internal teams in Ericsson and for ASP. - Prepare and submit required EHS performance data, incident reports audit results, identifying root causes and ensuring corrective and preventive actions and compliance documentation directly to the customer in their preferred format and frequency. - Promote and enhance the safety culture across the project team and ASPs (Approved Service Providers) through training, engagement, and leadership initiatives. The skills you bring: - Bachelor's degree with scientific background (Engineering is preferred) - NEBOSH certification. - Robust understanding of compliance requirements, monitoring guidelines, and standards. - 5-7 years of validated experience as Safety Manager/Officer. - 3 years of experience in Telecommunications and field maintenance operations is must. - ISO 45001 lead auditor, ISO 14001 lead auditors are desirable. - Proven record of leading a small team. - Proven experience in conducting formal incident investigations and RCA. - Experience in Emergency Preparedness, Crisis Management, and Business Continuity. - Knowledge and experience in developing and deploying behavioral safety programs to address health and psychosocial risks would be preferred. - Proven experience in evaluating, monitoring, and EHS performance tracking of contractors. - Experience in developing Health & Safety documents (e.g. OHS plans, risk assessments, method statements) - Risk Management skills. - Professional reporting, and presentation skills. - Excellent communication, persuading, and influencing skills. - Team player who can build and maintain internal & external relationships. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 780486

Role Description We are seeking a Virtual Assistant with AI capabilities (Chief Agent Officer) , certified in Claude AI , to support business operations, automation, and productivity enhancement for our clients. This is not a traditional VA role — this is an AI-augmented operations role where you will leverage advanced AI tools to streamline workflows, develop and deploy AI agents, enhance communication, and drive efficiency across multiple business functions. Key Responsibilities - AI-Driven Task Automation - Use Claude AI to automate repetitive administrative and operational tasks - Design and optimise prompts for business use cases - Build AI-assisted workflows for email, reporting, documentation, and research - Continuously improve automation processes for efficiency gains - Administrative & Business Support - Manage emails, calendars, and scheduling - Prepare reports, documents, and presentations - Conduct online research and data compilation - Maintain CRM systems and databases - Communication & Content Support - Draft professional emails, proposals, and client communications - Assist in content creation for marketing, blogs, and social media - Support chatbot and AI communication workflows - Data & Process Management - Organise and maintain digital files and documentation - Analyse simple datasets and generate summaries using AI tools - Support business process documentation and SOP creation - AI Integration & Innovation - Identify opportunities to introduce AI into business workflows - Assist in implementing AI tools such as chatbots, voice agents, and automation systems - Stay updated with emerging AI tools and best practices Qualifications - Certification in Claude AI (mandatory) - Proven experience as a Virtual Assistant or in administrative support - Strong written and verbal English communication skills - High attention to detail and organisational ability Requirements - Technical & AI Skills - Experience using AI tools (Claude, ChatGPT, automation platforms) - Ability to create effective prompts and workflows - Familiarity with: - Google Workspace / Microsoft Office - CRM systems (HubSpot, Salesforce, etc.) - Task management tools (Trello, Asana, ClickUp) - Preferred Skills - Basic understanding of automation tools (Zapier, Make, etc.) - Exposure to chatbot or AI workflow implementation - Data analysis and reporting skills - Key Attributes - Proactive and self-driven - Tech-savvy with a strong interest in AI - Problem-solver with a continuous improvement mindset - Ability to work independently in a remote environment - Adaptable to different client industries and workflows Benefits - Work with international (Australian) clients - Exposure to cutting-edge AI tools and business applications - Career growth in AI-enabled operations and automation - Flexible remote working environment - Opportunity to be part of a fast-growing AI outsourcing ecosystem How to Apply Submit to mia@studyandwork.com.au your resume along with: - Proof of Claude AI certification - Examples of AI tools or workflows you have used - A brief note on how you have used AI to improve productivity