• Must be able to complete the task in a quiet environment for recording clear audio • Must be willing to complete ~500 short scripted prompts (or fewer if assigned) • Must maintain at least 90% QA acceptance rate to be eligible for payment

• Review live AI-driven interactions including call transcripts and text messages to ensure accuracy and quality of outcomes • Identify inconsistencies, edge cases, and failure patterns in system behavior • Flag issues proactively, including when expected system outputs are missing or delayed • Step in when the AI encounters ambiguity, failure cases, or situations requiring human judgment • Interpret nuanced or incomplete inputs and determine the appropriate next step without waiting for direction • Recognize when an AI interaction is no longer valid and take ownership of resolving it • Translate issues into clear, structured, and actionable communication for internal teams and customers • Communicate through Slack, Teams, and other platforms as needed • Maintain a high standard of written and verbal English across all interactions • Help ensure smooth execution of active pilots and deployments • Surface recurring patterns and insights to inform product and workflow improvements • Document edge cases and support the development of processes for handling them in the future

• Responsible for supporting the ongoing monitoring efforts of the organization’s Artificial Intelligence (AI) governance and compliance program. • Works closely with Information Security, Legal, Risk Management, and business stakeholders to help ensure AI solutions are developed, deployed, and operated in alignment with IT Department policies and procedures. • Support compliance activities for AI use-cases across the model lifecycle (intake, risk assessment, development, validation, deployment, monitoring, change management, and retirement). • Provide recommendations for AI governance documentation, including policies, standards, procedures, model inventories, use-case registers, and control mappings. • Design reporting and/or monitoring aligned with industry best practices to ensure compliance with applicable state and federal laws/regulations and client contractual obligations. • Coordinate and track AI-related risk assessments and follow up on remediation actions. • Support evidence collection and assist with preparation of responses for internal audits, external audits, due diligence, and regulatory examinations related to AI governance and controls. • Evaluate documentation and artifacts for completeness and accuracy. • Establish and maintain a repository of AI compliance evidence. • Partner with stakeholders to ensure AI solutions follow required approvals, testing, monitoring, and incident reporting processes. • Support third-party AI/tool due diligence by coordinating documentation requests and reviewing control evidence in collaboration with information security. • Monitor internal policy/procedure changes and emerging AI governance expectations to identify potential gaps, provide recommendations, and assist with coordinating implementation. • Maintain detailed communications on assigned requests and initiatives, providing progress updates and completion status to management and key stakeholders. • Assist with the development and delivery of AI governance awareness and training materials.

• Define and implement a comprehensive AI transformation roadmap • Build and run programs that drive sustained AI adoption • Design and implement AI governance frameworks • Partner with marketing leaders to redesign workflows • Recruit and support AI Champions within marketing teams • Build measurement frameworks for AI transformation