• Develop, implement, effectively maintain, and continually update quoting processes, standards, guidelines, and procedures within the department. • Ensure objectives are clear, progress is tracked, and results are reviewed regularly. • Manage the quoting queue/backlog to meet or exceed SLO’s. • Responsible for the scheduling, time, and utilization management of team members. Ensuring every hour is a profitable hour and that workflows and procedures are being followed. • Perform proactive issue trending and data reporting for the improvement of key metrics. • Perform employee reviews, manage headcount, hiring and overall HR management for your department. Build a culture of continuous improvement via feedback, coaching and employee development. • Communicate with all parties in a constructive manner to ensure client expectations are met or exceeded. • Review and manage backlog of client quote requests to ensure services are being correctly scheduled and prioritized. • Provide timely responses and guidance to client quote requests, either directly if needed or via your team. • Perform client follow-up to verify final resolution and determine satisfaction level. • Act as an escalation point for critical client issues, communicate, and manage communication with clients with collaboration across all departments. • Assist Strategic Advisors and Client Relationship Managers with unique or unusual quoting requests. • Continually monitor market trends to determine standard models. • Continually monitor margins to ensure targets are being met. • Oversee company’s quoting and proposal templates. **Additional Responsibilities:** • Collaborate across all departments to maximize overall client satisfaction • Maintain accurate and up to date documentation through the change management processes • Ensure quality administrative results from your team. For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism • Review, revise, submit and annotate any invoicing associated with your department • Be a leader within the company, attending employee events, participating in meetings, encouraging a positive morale and holding all employees accountable. Set the example to follow for client service • Conduct one on one meetings with staff to ensure objectives are clear, progress is tracked, and results are reviewed, to instill a culture of high performance • Host morning huddles and weekly L10 meetings for your team • Attend training events, maintain necessary partner management certifications • Maintain an in-depth knowledge of the products and services that we offer • Additional duties as required

• Develop, implement, effectively maintain, and continually update quoting processes, standards, guidelines, and procedures within the department. • Ensure objectives are clear, progress is tracked, and results are reviewed regularly. • Manage the quoting queue/backlog to meet or exceed SLO’s. • Responsible for the scheduling, time, and utilization management of team members. Ensuring every hour is a profitable hour and that workflows and procedures are being followed. • Perform proactive issue trending and data reporting for the improvement of key metrics. • Perform employee reviews, manage headcount, hiring and overall HR management for your department. Build a culture of continuous improvement via feedback, coaching and employee development. • Communicate with all parties in a constructive manner to ensure client expectations are met or exceeded. • Review and manage backlog of client quote requests to ensure services are being correctly scheduled and prioritized. • Provide timely responses and guidance to client quote requests, either directly if needed or via your team. • Perform client follow-up to verify final resolution and determine satisfaction level. • Act as an escalation point for critical client issues, communicate, and manage communication with clients with collaboration across all departments. • Assist Strategic Advisors and Client Relationship Managers with unique or unusual quoting requests. • Continually monitor market trends to determine standard models. • Continually monitor margins to ensure targets are being met. • Oversee company’s quoting and proposal templates.

• Connect our innovative team with diverse customers • Elevate awareness about Application Security and Software Supply Chain Security • Deep dive into our supply chain security product suite • Showcase our solutions to meet customer needs • Collaborate with engineering and product teams to design solutions • Guide customers through onboarding and ensure smooth adoption

• Partner with Account Executives to uncover customer pain points, infrastructure challenges, security gaps, and compliance requirements • Design and deliver customized technical demonstrations showcasing RapidFort’s capabilities around vulnerability remediation, attack surface reduction, and software supply chain security • Lead technical discovery sessions with platform engineering, DevOps, security, and infrastructure teams • Architect and guide customer proof-of-concept deployments within Kubernetes and containerized environments • Deliver compelling technical presentations on RapidFort’s DevTime Protection Tools, Near-Zero CVE Images, and Runtime Protection capabilities • Guide customers through hands-on evaluations and implementation best practices within their cloud-native environments • Educate customers on container security, image hardening, vulnerability management, and software supply chain risk reduction • Clearly articulate both technical and business value, including accelerated compliance readiness and operational risk reduction • Deploy, configure, and troubleshoot Kubernetes workloads and Docker-based applications during customer engagements • Review and advise customers on Dockerfiles, Helm charts, Kubernetes manifests, CI/CD pipelines, and container build workflows • Help customers implement container security best practices across build, deployment, and runtime environments • Support customers operating Kubernetes platforms such as EKS, AKS, GKE, OpenShift, and Rancher • Apply structured sales methodologies such as MEDDPICC to qualify opportunities and advance complex technical sales cycles • Build credibility with technical decision-makers, security architects, platform engineers, and executive leadership • Translate technical capabilities into measurable business outcomes and ROI • Advise customers on vulnerability management strategies, software supply chain security, SBOMs, container hardening, and compliance frameworks including FedRAMP, CMMC, SOC 2, CIS, and STIG • Position RapidFort as a strategic security platform that accelerates compliance while reducing operational overhead and developer friction • Stay current on evolving cloud-native security threats, CVE trends, and competitive positioning within the software supply chain security market • Provide product feedback based on customer conversations to help shape RapidFort’s roadmap • Collaborate closely with Product, Engineering, and Customer Success teams to improve customer outcomes and accelerate adoption • Assist in creating technical content, solution architectures, and enablement materials