• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction. • Support execution of the annual customer account plan for all assigned customers. • Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables. • Lead customer open enrollment presentations. • Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. • Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. • Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities. • Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators. • Other duties as assigned.

Role Description Ubique Group is seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is responsible for managing inbound customer communications and delivering exceptional support experiences across multiple channels. Our Customer Service Representatives play a critical role in identifying customer needs, resolving issues efficiently, and ensuring every interaction reflects our commitment to excellence. Schedule: Monday–Friday, 8:00 AM–5:00 PM EST Responsibilities: - Manage incoming calls and service tasks - Identify and assess customers’ needs and provide effective, timely solutions - Build positive customer relationships through professional and empathetic communication - Provide accurate product, order, and service information using appropriate systems and tools - Resolve customer concerns and escalate issues when appropriate - Follow up with customers to ensure issue resolution and satisfaction - Maintain detailed records of customer interactions and transactions - Support departmental goals related to service quality, response times, and customer satisfaction - Adhere to company communication standards, procedures, and policies Qualifications - Previous experience in customer service, e-commerce, sales support, or order fulfillment preferred - Strong phone etiquette and active listening skills - Excellent verbal and written communication abilities - Strong organizational skills with the ability to multitask and prioritize effectively - Ability to work independently and in a fast-paced environment - Proficiency with Microsoft Office and/or Salesforce preferred - Strong problem-solving and customer resolution skills Requirements - Action Oriented - Results Driven - Time Management - Decision Making - Communication Skills - Customer Focus - Adaptability Physical Requirements - Prolonged periods of sitting and working on a computer - Must be able to lift 15 pounds at a time Benefits - No waiting period for medical, dental, and vision benefits - Available on day one - Company-paid life insurance and employee assistance program for all employees - 401K with company match - Employee discount on Ubique Group products - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans • Act as in-person support for client groups and members after enrollment • Assist our Account Management team in identifying and establishing relationships • Work in a traditional member care capacity, answering calls, responding to web chats and/or emails • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members

Title: EP Mapping Specialist, CAS- Roanoke Location: Roanoke, Virginia, United States of America Full-time Remote Job Description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Join Medtronic as an Affera Mapping Specialist and be at the forefront of transforming lives through advanced medical technology! In this dynamic role, you’ll work alongside a collaborative team of clinicians, engineers, physicians, and innovators to execute mapping solutions for cardiac and other electrophysiological systems. By blending technical expertise with a passion for improving patient outcomes, you'll have the opportunity to impact global healthcare directly. If you're driven by precision, problem-solving, and the chance to make a tangible difference in people’s lives, this is your opportunity to grow your career while shaping the future of medical innovation at Medtronic. We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Various levels available based on qualifications and experience Responsibilities may include the following and other duties may be assigned. - Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products. - Educate and train physicians, hospital personnel and office staff on technical matters relating to CAS products and related procedures. - Promote the safe and effective use of Medtronic CAS products and related procedures. - Understand and support national, regional and territory sales objectives to achieve or exceed sales goals within all CAS products. - Develop and cultivate customer relationships resulting in incremental business. - Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities. - Collaborate and strategize with local sales team to conduct customer training for mapping and other CA Solutions products. - Collaborate and communicate with the sales and clinical teams in the region. - Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support. - Serve as a regional champion to share your experience and influence others to be proficient in the mapping technology. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. Required Qualifications To be considered for this role, please ensure these minimum requirements are evident on your resume. - High school diploma PLUS a minimum of 6 years of related work experience in cardiac mapping and navigation. OR - Associate degree PLUS a minimum of 4 years of related work experience in cardiac mapping and navigation. OR - Bachelor degree plus a minimum of 2 years of related work experience in cardiac mapping and navigation. Preferred Qualifications - B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years work experience in cardiac field, hospital/clinic or sales. - Proven track record with technical training assignments. - Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support. Additional Job Requirements - Environmental exposure to infectious disease and radiation - Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise - Clinical Specialists will on occasion be  to travel outside of their assigned territory and possibility overnight - Must have a valid driver’s license - Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers - Must be able to stand/sit/walk for 8 hours a day - Must be able to drive approximately 25-50% of the time within assigned territory and may require overnight travel. Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application. CARDIOVASCULAR PORTFOLIO:  Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$120,000.00 - $125,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.