• The primary responsibility of the Client Support is to troubleshoot, escalate, and resolve client and customer questions or issues. • Supporting existing clients, end users of our clients, and third parties we use for processing. • Supporting customers across channel types - email, chat/messaging, and phone (video in the future). • Using a systematic approach to isolating, understanding, and solving complex problems. • Helping our customers maximize the benefits of using Trustly products & services. • Deliver end-to-end support with a 'customer-obsessed' mindset, ensuring every interaction meets rigorous quality standards while maintaining a human, personalized touch. • Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc). • Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

Role Description Are you a phone-savvy sales professional who builds strong customer relationships through service and consistent outreach? Do you excel at prospecting, generating new business, and delivering exceptional customer experiences? If you enjoy engaging with the local community and turning conversations into loyal customers, we want you on our team. Apply today! This is a work-from-home position with certain geographic eligibility requirements. Qualifications - 1 year of business-to-business sales experience in a business-to-business (B2B) environment - 1-2 years of Wireless experience preferred - Must be comfortable on the phone, doing customer outreach, and providing customer service support via the phone - A proactive, goal-oriented mindset with the ability to work independently and as part of a collaborative team - Highly organized with attention to detail - Must be proficient in sales, prospecting, and project management - Must be able to manage multiple tasks with proper attention to detail in each task - Must be able to execute the Sales Process fully to ensure it is being used with customers consistently - Excellent communication, collaboration, and interpersonal skills - Must have a reputation for exceeding expectations without constant oversight Requirements - Execute a Professional Sales Process: Follow a structured, professional sales process that ensures each step, from initial contact to closing the sale, is handled precisely and carefully - Personal Attainment of BeMobile and Verizon Goals: Consistently meet or exceed individual sales targets set by BeMobile and Verizon - Support SMB sales interactions in retail stores: Be an available expert who can remotely support retail locations' interactions with SMB customers - Close SMB leads shared from all sources: Take leads shared from retail stores, marketing efforts, Verizon, and all other sources to completion. Leads should be handled with urgency and care for the customer - Exceed Customer Expectations: Go above and beyond to ensure business customers have an exceptional experience. This includes understanding their needs, providing solutions, and offering post-sale support Benefits - Health, Dental, and Vision Insurance - Employee Assistance Program (EAP) - 401(k) with Employer Match after 90 Days - Career Advancement Opportunities - Pet Insurance - Verizon Service Plan Discounts - Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling - Paid Time Off and Sick Pay - Maternity and Parental Leave - DeVry University Continuing Education Discounts - …and so much more! :)

• Deliver excellent customer support to Norwegian-speaking clients. • Assist customers with airline booking inquiries, managing reservations, cancellations, and changes. • Accurately record customer interactions and information in our CRM system. • Collaborate with team members to meet service goals and continuously improve customer satisfaction.

• Respond to customer inquiries via phone, email, live chat, or other communication channels • Provide accurate information regarding products, services, company policies, and processes • Resolve customer concerns and complaints in a timely and professional manner • Process orders, returns, refunds, or account updates as needed • Escalate complex issues to the appropriate departments when necessary • Maintain detailed and accurate records of customer interactions in CRM systems • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved • Collaborate with internal teams to improve customer experience and service quality • Identify customer needs and recommend appropriate products or services when applicable • Collect customer feedback and help identify opportunities for process improvements