Role Description Are you a phone-savvy sales professional who builds strong customer relationships through service and consistent outreach? Do you excel at prospecting, generating new business, and delivering exceptional customer experiences? If you enjoy engaging with the local community and turning conversations into loyal customers, we want you on our team. Apply today! This is a work-from-home position with certain geographic eligibility requirements. Qualifications - 1 year of business-to-business sales experience in a business-to-business (B2B) environment - 1-2 years of Wireless experience preferred - Must be comfortable on the phone, doing customer outreach, and providing customer service support via the phone - A proactive, goal-oriented mindset with the ability to work independently and as part of a collaborative team - Highly organized with attention to detail - Must be proficient in sales, prospecting, and project management - Must be able to manage multiple tasks with proper attention to detail in each task - Must be able to execute the Sales Process fully to ensure it is being used with customers consistently - Excellent communication, collaboration, and interpersonal skills - Must have a reputation for exceeding expectations without constant oversight Requirements - Execute a Professional Sales Process: Follow a structured, professional sales process that ensures each step, from initial contact to closing the sale, is handled precisely and carefully - Personal Attainment of BeMobile and Verizon Goals: Consistently meet or exceed individual sales targets set by BeMobile and Verizon - Support SMB sales interactions in retail stores: Be an available expert who can remotely support retail locations' interactions with SMB customers - Close SMB leads shared from all sources: Take leads shared from retail stores, marketing efforts, Verizon, and all other sources to completion. Leads should be handled with urgency and care for the customer - Exceed Customer Expectations: Go above and beyond to ensure business customers have an exceptional experience. This includes understanding their needs, providing solutions, and offering post-sale support Benefits - Health, Dental, and Vision Insurance - Employee Assistance Program (EAP) - 401(k) with Employer Match after 90 Days - Career Advancement Opportunities - Pet Insurance - Verizon Service Plan Discounts - Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling - Paid Time Off and Sick Pay - Maternity and Parental Leave - DeVry University Continuing Education Discounts - …and so much more! :)

• Deliver excellent customer support to Norwegian-speaking clients. • Assist customers with airline booking inquiries, managing reservations, cancellations, and changes. • Accurately record customer interactions and information in our CRM system. • Collaborate with team members to meet service goals and continuously improve customer satisfaction.

• Respond to customer inquiries via phone, email, live chat, or other communication channels • Provide accurate information regarding products, services, company policies, and processes • Resolve customer concerns and complaints in a timely and professional manner • Process orders, returns, refunds, or account updates as needed • Escalate complex issues to the appropriate departments when necessary • Maintain detailed and accurate records of customer interactions in CRM systems • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved • Collaborate with internal teams to improve customer experience and service quality • Identify customer needs and recommend appropriate products or services when applicable • Collect customer feedback and help identify opportunities for process improvements

Role Description The CRM Administrator is responsible for managing and optimizing the firm’s CRM platforms and go-to-market technology stack, with a primary focus on Salesforce administration. This versatile role sits within the IT department while supporting Sales, Marketing, and Operations through effective data management and workflow enablement. The position ensures the CRM environment is reliable, scalable, and aligned with revenue-generating processes. It maintains data hygiene, integrity, improves and automates workflows, and manages integrations across systems. The role also supports advanced development initiatives, translating business needs into technical solutions. By combining system administration with process optimization and cross-functional support, the CRM Administrator drives operational efficiency, pipeline visibility, and overall business growth. Qualifications - 3+ years of hands-on experience administering CRM and marketing automation platforms, with a strong focus on Salesforce and HubSpot. - Deep expertise in configuring and managing Salesforce and HubSpot, including automation, data structures, user management, and system customization. - Proven experience integrating Salesforce and HubSpot within a multi-platform technology ecosystem, ensuring seamless data flow and system connectivity. - Strong data analysis skills, including advanced Excel (VLOOKUPs, pivot tables, formulas), with a focus on maintaining data integrity across platforms. - Demonstrated problem-solving ability, strong attention to detail, and the ability to troubleshoot complex system and data issues. - Excellent communication skills, with the ability to translate technical concepts into clear, actionable insights for Sales, Marketing, and Operations teams. - Ability to manage multiple priorities in a fast-paced environment and quickly adapt to new tools, technologies, and business needs. Requirements - Knowledge of financial services industry workflows, compliance requirements, and operational processes. - Salesforce Administrator or Developer certification(s). - HubSpot certification(s). - Experience with AI‑enabled workflow tools or agentic automation (e.g., Agentforce). - Familiarity with BI and reporting tools such as Tableau. - Experience with APIs, data warehousing concepts, or structured databases. - Background in project management or process documentation. Education - Bachelor’s Degree, comparable work experience may be considered.