• Take full ownership of assigned tasks, proactively identifying and addressing potential challenges to keep projects on track. • Act as a technical authority and trusted advisor, guiding clients and project members through EDI best practices, compliance, and governance. • Partner with project managers to develop and execute comprehensive project plans, ensuring clear communication, timely status updates, and achievement of key milestones. • Lead blue-printing workshops with the customer to understand business requirements and relate them to technical implementation. • Continuously seek opportunities for process optimization and innovation within EDI implementations, delivering measurable business value.

Join our Team About this opportunity: We are currently seeking a skilled professional to join Ericsson's Enterprise Applications team as an L2 CIAM Specialist, to support and manage critical enterprise systems in a 24/7 production environment. The role focuses on monitoring, troubleshooting, and deploying solutions while ensuring high availability, performance, and SLA compliance across complex application stacks, including CIAM platforms in a production environment. What you will do: - Provide L2 Support on the following systems and functions: - Monitor the production system and ensure its performance and stability. - Act on issues reported by L1/monitoring teams and coordinate with L3/vendor teams for the restoration of any faults. - Resolve trouble tickets and address day-to-day customer issues. - Coordinate with IT/network teams to resolve operational or functional issues. - Respond to ad hoc requests from various teams. - Analyze logs, resolve issues, escalate well in advance, and suggest alternative approaches. - Deploy change requests (CRs) in production environments and ensure smooth system performance. - Follow ITIL processes and demonstrate expertise in incident, problem, and change management. - Ensure SLA compliance for applications and trouble tickets. - Proactively develop competence in new solution areas and pursue relevant certifications. - Provide effective 360-degree feedback on deficiencies in the current solution and coordinate with the Design team, L3, and vendors to address them. - Participate in RCA discussions and continuous improvement initiatives. What you will bring: Must Have: - BSc in Telecommunications, Computer Science, or equivalent. - 5-15 years of experience. - Hands-on experience with configuration and operations in ForgeRock CIAM. - Hands-on experience managing application stacks hosted on Red Hat OpenShift (containerized stack). - Log analysis using Splunk or ELK. - Strong SQL and database knowledge (PostgreSQL, MySQL). - Proficiency in Oracle WebLogic Server administration and Oracle WebCenter Sites. - Hands-on experience with SSO, LDAP, JBoss, Tomcat, Apache, IIS, MFA, OAuth2, OpenID Connect, and SAML. - Shell/Python scripting. - Strong learning and time management skills. - Ability to work independently and as part of a team. - Good communication skills. - Flexibility to work in a 24/7 environment. Good to Have: - Basic understanding of the telecom domain and integrated applications such as billing systems, EAI/messaging platforms, and payment gateways. - Good understanding of web services (SOAP, REST). - Knowledge of the deployment and maintenance of web-based applications using standard design patterns. - Experience with AppDynamics or similar monitoring tools. - Strong knowledge of the Linux command-line environment. - Experience in web application development and support. - Hands-on experience with tools such as Splunk, Dynatrace, and Grafana. - Experience with CI/CD tools (Jenkins, Git, etc.). - Ability to work under pressure in production environments. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: United Arab Emirates (AE) || Dubai Req ID: 783458

• Own backend robustness: Improve and maintain core backend components with a focus on correctness, performance, and long-term maintainability • Solve complex business logic: Identify and fix edge cases caused by heterogeneous customer data and evolving requirements • Improve database performance: Analyze and optimize slow queries, data access patterns, and schema decisions as data volume increases • Build pragmatic solutions: Extend existing systems carefully, choosing simplicity over premature optimization & abstraction • Collaborate on operations where it matters: Contribute to infrastructure, CI/CD, observability, and deployment improvements that directly impact backend stability and scalability • Work closely with the team: Collaborate with other engineers and product to turn real operational needs into reliable backend behavior

• Leading the design and development of TimescaleDB Enterprise, our on-prem deployment and management platform for TimescaleDB. • Building and evolving core product capabilities, including: - management consoles, - deployment workflows, - operational tooling, - configuration management, - and customer administration experiences. • Owning technical decisions across the product lifecycle, balancing speed, scalability, maintainability, and customer experience. • Working directly with enterprise customers and prospects to understand operational requirements and translate them into pragmatic product solutions. • Driving new feature development while continuously improving reliability, usability, and operational simplicity. • Partnering closely with Platform Engineering and cross-functional stakeholders across Product, Support, and Sales Engineering. • Helping shape the long-term product and technical direction of the Enterprise platform. • Operating effectively in ambiguous environments where priorities evolve quickly and engineers are expected to drive clarity. • Leveraging AI tools daily to accelerate development, debugging, documentation, and product iteration workflows.