• Provide leadership to the organization’s operational units including Business Excellence, vendor oversight, accreditation, mailroom, regulatory and policy oversight, and logistical coordination • Ensure the development of standards, systems, policies and procedures that align with established regulatory requirements • Develops and implements operational goals and objectives, providing leadership and expertise in the development, implementation, oversight, and evaluation of applicable programs/services • Manages quality assurance, targeted plans, goals, and activities in operational units • Establishes and maintains strong working relationships with business entities, centralized/corporate departments

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Courses will be taught in Spanish. Candidates must be fluent in both English and Spanish and pass a fluency test. APUS faculty demonstrate a strong commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. Bilingual faculty (English/Spanish) effectively communicate in both languages, both verbally and in writing, to support our diverse student population. United by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. Faculty play a vital role in creating a rewarding online learning experience for students by: - Engaging them - Challenging them - Supporting them They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members maintain expertise in their discipline, adhere to APUS guidelines, processes, and methods, and remain responsive to mentoring and coaching that fosters ongoing professional growth. When Applying: - Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. Please do not send us official copies, unless specifically asked. General Work Requirements: - All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date. - Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire. - Specific requirements related to your Graduate / Undergraduate Faculty designation, duties, and performance expectations are outlined on the Course Assignments issued with respect to each course to be taught. - You agree to comply with and be bound by all policies with respect to work product and intellectual property rights set forth in the APUS Faculty Handbook, the APUS Employee Handbook, the APEI Employee Handbook, and applicable Course Assignments. - You will be expected to perform your duties in a remote, professional working environment of your choice. APUS assumes no responsibility for injuries occurring in your selected workspace or damages related to your real or personal property resulting from your employment with APUS. Qualifications - Doctoral degree in Logistics, Supply Chain, Engineering Management, Project Management, Operational Management, Management or a closely related field from a regionally accredited institution is required. - Five or more years of experience in the logistics industry is required. - Bilingual fluency in English and Spanish is required. - Candidates must be able to communicate effectively in both languages, verbally and in writing. - Demonstrated proficiency in English and Spanish with the ability to convey complex information clearly and accurately across diverse audiences. - Proficiency testing in both English and Spanish will be part of the application process to confirm language fluency levels required for the position. - Ability to translate and interpret information, ensuring accuracy and cultural sensitivity in communication. - Experience supporting or engaging with Spanish-speaking students preferred. - College-level teaching experience is preferred. - Online teaching experience is preferred. - Record of excellence in teaching. Requirements - Areas of Expertise: - Reverse Logistics Management - Reverse Logistics in the Retail Industry - Advanced Green Logistics - Recalls and Returns Management - Resource Commitment and Performance in Reverse Logistics - Technology in Reverse Logistics Operations - Global Reverse Logistics Management - Recalls Best Practices and Issues - Food and Beverage Reverse Logistics - Port and Terminal Operations - Cargo Security Management - RFID Uses in Logistics - National Transportation Management - Supply Chain Management - Hazardous Materials Transportation - Retail Shipping and Receiving Benefits - Information regarding our faculty benefits may be found here . Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada. This is a remote position which would oversee a team of 4 Regional Installation Managers throughout the US. - Team Leadership and Development - Lead, coach, and develop a team of Regional Installation Managers responsible for supporting Factory Certified Installation partners within their territories. - Oversee hiring, onboarding, training, performance management, and professional development of regional team members. - Establish clear expectations, priorities, and accountability while fostering a culture of collaboration and continuous improvement. - Factory Certified Installation Program Oversight - Provide national oversight of the FCI program to ensure consistent execution of installation standards and program requirements. - Guide regional teams in monitoring compliance, supporting certification requirements, and reinforcing best practices within the FCI network. - Partner with internal stakeholders to evolve FCI requirements in support of installation quality, reduced claims, and improve customer satisfaction. - Installation Quality & Performance Management - Refine, develop, and track key performance indicators related to installation quality, customer experience, and partner performance. - Assess installation trends and risks across regions and direct corrective actions where needed. - Support regional teams in managing complex or high-impact installation issues and escalations. - Partner & Stakeholder Engagement - Direct regional efforts to build and maintain strong relationships with Factory Certified Installation owners, distribution partners, and internal teams. - Collaborate with Sales, Quality, Reliability, Liability, and Business Units to resolve issues and support continuous improvement. - Represent the installation organization in cross-functional initiatives impacting product design, installation processes, and customer experience. - Strategic & Operational Execution - Serve as project manager for strategic installation initiatives aligned to enterprise priorities. - Optimize the FCI partner network by region in partnership with distribution leadership to best meet customer and market needs. - Coordinate national sharing of best practices, lessons learned, and process improvements across regions. - Training & Continuous Improvement - Ensure Factory Certified Installation partners meet training requirements and expectations. - Identify national training needs and collaborate with training teams on program development and delivery. - Provide feedback on training effectiveness, facilities, and opportunities for enhancement based on field insight. - Financial & Budget Management - Manage installation-related warranty expense in partnership with internal teams. - Develop and manage personal and team travel and expense budgets. Qualifications - Bachelor's degree in Business, Operations Management, or related field. - Proven leadership experience managing geographically dispersed teams. - Strong background in operations, installation, service, or field-based partner networks. - Demonstrated ability to influence outcomes without direct authority. - Excellent organization, communication, and problem-solving skills. - 7 years of experience in an operations management leadership role. Requirements - Experience with certified partner or authorized programs. - Deep understanding of customer experience drivers. - Ability to lead cross-functional initiatives and drive change to scale. Benefits - Competitive compensation based on skills. - Industry leading health, dental, and vision plans. - Generous 401 (K) savings and profit sharing. - On-site UW Health clinic, fitness center, and walking paths. - Education assistance and internal training programs. - Electric vehicle charging. - Maternity & paternity leave.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada. This position is remote and responsible for covering the Mid-Atlantic region which includes the East Coast between Maine and North Carolina, going as far West as Pennsylvania. The ideal candidate will be located centrally within this area. Primary Responsibilities - Installation Quality & Performance - Support and monitor the performance of FCI partners to ensure adherence to factory installation standards and FCI requirements. - Conduct regular in-field visits, jobsite reviews, and performance assessments to evaluate installation quality and customer experience. - Identify performance gaps and collaborate with installation partners to develop and execute improvement plans in partnership with the distribution channel when needed. - Support efforts to reduce installation related claims and improve overall customer satisfaction. - Field Support & Partner Engagement - Serve as the primary point of contact for assigned FCI partners, fostering strong business relationships built on trust, accountability and collaboration. - Provide guidance and field support to installation owners and manager on operational challenges, standards compliance, and best practices. - Assist with onboarding, transitions, or changes within the FCI network, including partner additions or removals as directed by leadership. - Training & Continuous Improvement - Partner with factory trainers and internal teams to support in-field training initiatives and reinforce proper installation techniques. - Share feedback from the field to inform the training team on enhancements and process improvements. - Promote consistent execution of installation best practices. - Issue Resolution & Escalation Management - Respond to and help resolve installation-related escalations involving customers, dealers, builders, or internal stakeholders. - Collaborate with Quality, Reliability, Sales, and Liability teams to investigate issues and support timely resolution. - Cross-Functional Collaboration - Work closely with the National Installation Manager and distribution channel to align priorities and share critical insights from the field. - Collaborate with Sales leadership to support a consistent customer experience tied to installation quality. - Act as a voice of the field by providing feedback on partner performance, trends, risks and design improvements related to the installation of the product. Qualifications - Experience in field operations, installation management, or service operations within a manufacturing, construction, or premium appliance environment. - Strong understanding of installation quality, workmanship standards, and customer experience drivers. - Proven ability to manage partner performance and influence without direct authority. - Excellent communication, problem-solving, and relationship management skills. - 3-5 years of experience in an operations management leadership role. Preferred Qualifications - Experience working with certified partner networks or authorized service/installation programs. - Familiarity with field audits, performance metrics, and quality improvement initiatives. - Ability to interpret and apply installation standards, policies, and agreements in real-world field environments. Benefits - Annual salary range of $80,000 - $110,000 based on skills and experience. - Industry leading health, dental, and vision plans. - Generous 401 (K) savings and profit sharing. - On-site UW Health clinic, fitness center, and walking paths. - Education assistance and internal training programs. - Electric vehicle charging. - Maternity & paternity leave. Requirements - This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. - A negative drug/alcohol test result is required for employment. - Refusal to take the test or a positive result may disqualify a candidate from further consideration. - All drug testing will be conducted in accordance with federal and state laws.