Sub-Zero Group, Inc.

Sub-Zero Group, Inc. a distributor of high-end luxury appliances, seeks a Territory Sales Manager (TSM) to cover accounts in our Charlotte, NC market. The Territory Sales Manager will be responsible for managing all aspects of the sales territory and its functions. The Territory Sales Manager (TSM) position exists as a direct connection between the Affiliated Distributor location and the dealer base of that territory. It is the Territory Sales Manager’s responsibility to grow sales revenue and increase brand penetration across the Florida based territory through highly focused business development activities. The TSM will work closely with management at assigned dealers to reach volume growth goals through new product introductions, providing ongoing product education and dealer trainings. The TSM will work to promote the culture of Sub-Zero, Wolf and Cove while also working to enhance the customer experience post-sale. The TSM will be responsible for launching new products in the field, maintaining and coordinating product display placements, hosting dealer events, and participating in evening Showroom consumer and trade events. The TSM will also support and grow territory accounts by developing strong relationships with dealers, specifiers, builders and developers to secure additional business. **Remote work location should be based within this territory. Required Qualifications: - 5+ years in a sales/territory management environment - Bachelor’s Degree (business or marketing preferred) - Strong presentation and selling skills - Ability to work effectively in a team environment - Flexible schedule to accommodate working evening events, some early mornings, occasional weekend events; including willingness to travel overnight - Previous appliance sales experience with the Builder community desired This position requires a pre-employment drug test and background check, which will be administered after a conditional job offer is extended. A negative drug test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada. This is a remote position which would oversee a team of 4 Regional Installation Managers throughout the US. - Team Leadership and Development - Lead, coach, and develop a team of Regional Installation Managers responsible for supporting Factory Certified Installation partners within their territories. - Oversee hiring, onboarding, training, performance management, and professional development of regional team members. - Establish clear expectations, priorities, and accountability while fostering a culture of collaboration and continuous improvement. - Factory Certified Installation Program Oversight - Provide national oversight of the FCI program to ensure consistent execution of installation standards and program requirements. - Guide regional teams in monitoring compliance, supporting certification requirements, and reinforcing best practices within the FCI network. - Partner with internal stakeholders to evolve FCI requirements in support of installation quality, reduced claims, and improve customer satisfaction. - Installation Quality & Performance Management - Refine, develop, and track key performance indicators related to installation quality, customer experience, and partner performance. - Assess installation trends and risks across regions and direct corrective actions where needed. - Support regional teams in managing complex or high-impact installation issues and escalations. - Partner & Stakeholder Engagement - Direct regional efforts to build and maintain strong relationships with Factory Certified Installation owners, distribution partners, and internal teams. - Collaborate with Sales, Quality, Reliability, Liability, and Business Units to resolve issues and support continuous improvement. - Represent the installation organization in cross-functional initiatives impacting product design, installation processes, and customer experience. - Strategic & Operational Execution - Serve as project manager for strategic installation initiatives aligned to enterprise priorities. - Optimize the FCI partner network by region in partnership with distribution leadership to best meet customer and market needs. - Coordinate national sharing of best practices, lessons learned, and process improvements across regions. - Training & Continuous Improvement - Ensure Factory Certified Installation partners meet training requirements and expectations. - Identify national training needs and collaborate with training teams on program development and delivery. - Provide feedback on training effectiveness, facilities, and opportunities for enhancement based on field insight. - Financial & Budget Management - Manage installation-related warranty expense in partnership with internal teams. - Develop and manage personal and team travel and expense budgets. Qualifications - Bachelor's degree in Business, Operations Management, or related field. - Proven leadership experience managing geographically dispersed teams. - Strong background in operations, installation, service, or field-based partner networks. - Demonstrated ability to influence outcomes without direct authority. - Excellent organization, communication, and problem-solving skills. - 7 years of experience in an operations management leadership role. Requirements - Experience with certified partner or authorized programs. - Deep understanding of customer experience drivers. - Ability to lead cross-functional initiatives and drive change to scale. Benefits - Competitive compensation based on skills. - Industry leading health, dental, and vision plans. - Generous 401 (K) savings and profit sharing. - On-site UW Health clinic, fitness center, and walking paths. - Education assistance and internal training programs. - Electric vehicle charging. - Maternity & paternity leave.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada. This position is remote and responsible for covering the Mid-Atlantic region which includes the East Coast between Maine and North Carolina, going as far West as Pennsylvania. The ideal candidate will be located centrally within this area. Primary Responsibilities - Installation Quality & Performance - Support and monitor the performance of FCI partners to ensure adherence to factory installation standards and FCI requirements. - Conduct regular in-field visits, jobsite reviews, and performance assessments to evaluate installation quality and customer experience. - Identify performance gaps and collaborate with installation partners to develop and execute improvement plans in partnership with the distribution channel when needed. - Support efforts to reduce installation related claims and improve overall customer satisfaction. - Field Support & Partner Engagement - Serve as the primary point of contact for assigned FCI partners, fostering strong business relationships built on trust, accountability and collaboration. - Provide guidance and field support to installation owners and manager on operational challenges, standards compliance, and best practices. - Assist with onboarding, transitions, or changes within the FCI network, including partner additions or removals as directed by leadership. - Training & Continuous Improvement - Partner with factory trainers and internal teams to support in-field training initiatives and reinforce proper installation techniques. - Share feedback from the field to inform the training team on enhancements and process improvements. - Promote consistent execution of installation best practices. - Issue Resolution & Escalation Management - Respond to and help resolve installation-related escalations involving customers, dealers, builders, or internal stakeholders. - Collaborate with Quality, Reliability, Sales, and Liability teams to investigate issues and support timely resolution. - Cross-Functional Collaboration - Work closely with the National Installation Manager and distribution channel to align priorities and share critical insights from the field. - Collaborate with Sales leadership to support a consistent customer experience tied to installation quality. - Act as a voice of the field by providing feedback on partner performance, trends, risks and design improvements related to the installation of the product. Qualifications - Experience in field operations, installation management, or service operations within a manufacturing, construction, or premium appliance environment. - Strong understanding of installation quality, workmanship standards, and customer experience drivers. - Proven ability to manage partner performance and influence without direct authority. - Excellent communication, problem-solving, and relationship management skills. - 3-5 years of experience in an operations management leadership role. Preferred Qualifications - Experience working with certified partner networks or authorized service/installation programs. - Familiarity with field audits, performance metrics, and quality improvement initiatives. - Ability to interpret and apply installation standards, policies, and agreements in real-world field environments. Benefits - Annual salary range of $80,000 - $110,000 based on skills and experience. - Industry leading health, dental, and vision plans. - Generous 401 (K) savings and profit sharing. - On-site UW Health clinic, fitness center, and walking paths. - Education assistance and internal training programs. - Electric vehicle charging. - Maternity & paternity leave. Requirements - This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. - A negative drug/alcohol test result is required for employment. - Refusal to take the test or a positive result may disqualify a candidate from further consideration. - All drug testing will be conducted in accordance with federal and state laws.