Glia logo
Glia

The #1 Platform for Intelligent Banking Interactions

Senior Sales Engineer

Sales EngineerSales EngineerFull TimeRemoteSeniorTeam 201-500Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Sales Engineer

Glia

• Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners rather than primary support. • Serve as a subject matter expert in API data integrations and across the Glia product suite. • Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes. • Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies. • Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders at banks, credit unions, and financial services organizations. • Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives. • Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions. • Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives. • Mentor peers and contribute to the team's collective knowledge by effectively utilizing our entire library of stories and case studies across the Glia product set.

Job Requirements

  • 5+ years of experience in a pre-sales engineering, solutions engineering, solutions architecture, or comparable customer-facing technical role.
  • Hands-on coding ability (not just "technical aptitude"). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly.
  • Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging).
  • Track record of building real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions in enterprise sales cycles.
  • Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX).
  • Substantial customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with senior prospect stakeholders, including executive buyers.
  • Strong communication skills: asks great questions, can whiteboard/teach, and can present a clear point of view with executive presence.
  • Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and care team operational realities).

Benefits

  • Stock options and competitive salary
  • Professional development support (trainings, courses, conferences, books, etc.)
  • Access to all the latest tools and equipment you'll need
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Diversity: 25 countries represented

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