• Ensure monthly, quarterly and annual sales targets and other KPIs for the market are met • Deliver best-in-class service and relationship building with customer principals, sales and education teams that result in disproportionate influence for the brand • Build credible and collaborative working relationships with internal cross-functional/cross-channel colleagues • Develop, execute and track joint business plans for the mutual growth of customers and the company • Communicate consistently with salon distributor partners all matters relating to the management of their account, including promotional briefs, new product launches, in-salon/in-store merchandising, policy changes, terms and conditions, pricing, orders, credits & after sales support • Regularly report on overall market activities and conditions as well as sales data and activities of customers • Personally conduct strategy meetings and sales trainings both virtually and in person • Proactively create, manage and ensure the accuracy of budgets and forecasts, identifying risks and opportunities and building contingency plans where necessary • Visit key salons/pro stores to assess opportunities for improvement and report back to distributors and the company • Identify any opportunities for improvement within distributor teams, procedures or processes and develop plans to address them collaboratively • Assist distributors with the navigation of the company’s internal systems and processes • Influence future professional initiatives and collaborations both at the brand and distributor level

Role Description As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients. This role combines client relationship management with technical implementation and support. You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship. We’ll provide training on our products and U.S. pharmacy workflows. What we need from you is strong technical troubleshooting ability, excellent communication skills, and confidence working directly with clients in a fast-moving operational environment. - Serve as the primary technical point of contact for assigned client accounts - Coordinate and support remote deployment of automation solutions in client environments - Configure environments, credentials, permissions, and connectivity settings required for implementation - Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions - Monitor production automation activity, queue health, scheduled jobs, and execution performance - Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed - Maintain strong ongoing client relationships through responsive communication and issue resolution - Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes - Escalate platform or engineering concerns with clear reproduction details and supporting logs - Participate in an on-call rotation for after-hours and weekend support coverage - Coordinate issue handoff across time zones with U.S.-based teammates Qualifications - 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration - Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause - Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals - Excellent written and verbal English communication skills - Comfortable leading screen-share sessions and speaking directly with U.S.-based clients - Strong organizational skills with the ability to manage multiple client issues simultaneously - Reliable home office setup with stable internet and power for remote support work - Willingness to participate in an on-call rotation, including occasional weekend coverage Requirements - Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.) - Prior experience in a client-facing technical support or technical account role - Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) - Scripting experience in PowerShell, Python, or similar - Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk - Basic SQL knowledge for troubleshooting data or automation outputs - Experience in healthcare, pharmacy, or regulated operational environments Benefits - $10 USD/hour - Remote-First Environment - Paid Time Off

• Development and implementation of our partnership strategy for Germany in a prioritized plan • Identification of relevant partner groups in the legal ecosystem – e.g., IT service providers, service providers, associations, multipliers, and relevant events • Development of concrete GTM motions, pilot projects & cooperation models for viable partnerships with real market and revenue impact • Market and partner mapping in the German legal ecosystem • Building and prioritizing a partner pipeline • Development of cooperation & incentive models • Independent outreach, relationship building & negotiation • Establishment of pilot partnerships and GTM test runs • Definition of a scalable partnership operating model • CRM management, performance tracking & feedback loops • Building local referral networks • Close collaboration with sales, leadership & internal stakeholders

• Quarterly pipeline quota for partner-sourced and partner-influenced revenue, with accountability to the Head of Partnerships and alignment with Sales leadership. • Field enablement: coordinate and lead partner-led enablement sessions, AE co-sell meeting support, and target account mapping with cloud partner field teams. • Cloud co-sell operations across AWS, GCP, and Azure, POC credit and MDF submissions, IP Co-Sell registrations, and joint pipeline tracking. • Lead and strategize across partner Marketing outcomes and campaigns as well as major cloud conference and one-off event activation. • Work closely with the sales and CS organizations to ensure a strong partner story and outcome is presented and enabled for our clients and prospects • Cloud program management and Marketplace operations: manage and optimize Arizes’ listings on cloud marketplaces and partner programs • Partner QBR cadence: prepare and run quarterly business reviews with cloud hyperscaler partner teams including pipeline reporting, joint wins, and roadmap alignment. • Technology partner relationships: maintain and build active relationships with technology platform partners driving integration usage and co-marketing. • Pipeline reporting: maintain clean, accurate partner pipeline data in Salesforce and PRM tools; produce weekly partner pipeline reports for leadership.