CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
Senior Technical Trainer
Location
Brazil
Posted
27 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Senior Technical Trainer
CSG
Role Description CSG is looking to hire a Senior Technical Trainer – SDLC Standards & Delivery Enablement who will play a critical role in strengthening our CDD’s delivery discipline, audit readiness, and consistency of execution across the Software Development Lifecycle (SDLC). This is not a traditional classroom‑only trainer role. - Operate as a delivery standards enablement partner, blending SDLC governance, process ownership, audit enablement, and applied learning. - Ensure that delivery standards are clearly defined, well understood, consistently applied, and effectively supported in modern, AI‑assisted development environments. - Translate complex delivery workflows into clear, role‑specific guidance. - Identify systemic execution gaps and design training and enablement that measurably improves delivery outcomes. Qualifications - Bachelor's degree in information technology, Computer Science, Engineering, Education, or equivalent practical experience. - 5+ years of experience in technical training, delivery enablement, SDLC governance, quality/process management, or a closely related discipline. - Strong written communication and structured documentation skills. - Ability to translate complex technical workflows into clear, teachable guidance. - Solid working knowledge of SDLC concepts, delivery governance, and quality assurance practices. - Proven facilitation and coaching skills with technical and cross‑functional audiences. - High organizational discipline, including version control and documentation of governance. - Experience supporting or working within AI‑assisted software delivery environments. - Working knowledge of adult learning principles, instructional design, or curriculum development. - Experience with structured delivery models (e.g., Specification‑Driven Development (SDD), Agile, or similar). - Experience supporting compliance audits or regulated delivery environments. - Familiarity with CI/CD pipelines, environments, and release processes. - Experience working with or alongside Learning Management Systems (LMS) or structured training repositories. - Relevant certifications such as ATD CPTD / APTD, CompTIA Certified Technical Trainer (CTT+), CPTM or equivalent L&D certifications. - Proficient in English in a business environment. Requirements - Own the CDD SDLC Process Playbook as the authoritative source of delivery standards. - Define, document, and maintain SDLC workflows, controls, role responsibilities, decision points, and required artifacts. - Produce clear visual standards, including process diagrams, flowcharts, and role‑based views. - Maintain documentation governance, version control, and approval workflows across SharePoint and Teams. - Ensure standards remain current as delivery practices, tooling, and organizational needs evolve. - Design and deliver role‑specific training aligned to required SDLC standards, quality expectations, and audit needs. - Translate SDLC standards and audit requirements into clear, actionable guidance for technical and cross‑functional roles. - Create and deliver training across multiple modalities and depths, including one‑point lessons, focused micro‑learning modules, and full SDLC retraining or artifact‑specific deep dives. - Partner with Product, Engineering, QA, Architecture, Operations, and Quality to ensure shared understanding of delivery expectations. - Incorporate audit findings, incident learnings, and operational feedback into targeted training and process improvements. - Facilitate feedback loops to identify recurring failure points, simplification opportunities, and error‑proofing strategies. - Track training completion, adoption, and compliance trends over time. - Evaluate training effectiveness using outcome‑based signals (e.g., audit improvement, reduction in repeat findings, artifact quality). - Continuously refresh enablement materials as standards, practices, and delivery tooling evolve. - Create training and standards materials using enterprise documentation and visualization tools (PowerPoint, Word, Visio, Miro, etc.). - Maintain structured, version‑controlled document libraries in SharePoint/OneDrive. - Use reporting tools (Excel, Power BI, or equivalent) to track training, corrective actions, and compliance metrics. - Navigate SDLC tooling and delivery systems to support audit evidence, traceability, and quality reviews. - Operate comfortably in environments where AI‑enabled development tools are part of standard delivery workflows. Benefits - Work from Home - Employee Belonging Groups - Healthcare: Dental, Medical - Birthday Day Off - Meal Allowance - Paid Vacation, Volunteer
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