Role Description The Licensed Vocational Nurse (LVN) supports the Chronic Care Management (CCM) program by providing ongoing care coordination, patient outreach, education, and clinical support for patients with chronic conditions. This role works collaboratively with providers, Registered Nurses (RNs), Medical Assistants (MAs), and the Care Management team to improve patient outcomes, support preventive care initiatives, reduce avoidable hospital utilization, and ensure high-quality patient-centered care. The LVN plays a key role in assisting patients with care plan adherence, transitions of care, medication reconciliation support, appointment coordination, and chronic disease education while maintaining accurate documentation within the electronic medical record (EMR). Essential Duties & Responsibilities - Patient Care Coordination - Conduct outbound and inbound patient outreach for CCM services. - Assist with enrollment and onboarding of eligible CCM patients. - Maintain regular monthly patient contact per CCM program requirements. - Support development and reinforcement of individualized patient care plans. - Identify patient barriers to care and escalate concerns appropriately. - Coordinate follow-up appointments, referrals, and community resources as needed. - Assist with Transitional Care Management (TCM) and post-discharge follow-up workflows when assigned. - Clinical Support - Review and update patient histories, medications, and chronic condition information. - Perform medication reconciliation under provider/RN direction and within LVN scope of practice. - Monitor patient-reported symptoms, vital health concerns, and changes in condition. - Escalate urgent or clinically significant findings to RN or provider promptly. - Reinforce care plans and chronic disease education with patients and caregivers. - Documentation & Compliance - Accurately document all patient interactions and CCM activities in Athena EMR and/or designated tracking systems. - Ensure documentation supports CCM billing and compliance requirements. - Maintain confidentiality and comply with HIPAA regulations. - Participate in quality improvement initiatives and workflow optimization efforts. - Collaboration & Communication - Collaborate with providers, hospital teams, specialists, home health agencies, SNFs, and community partners to support continuity of care. - Participate in team huddles, case reviews, and interdisciplinary meetings. - Communicate professionally and compassionately with patients, families, providers, and staff. - Assist with patient education and engagement initiatives to improve adherence and outcomes. Qualifications - Current California Licensed Vocational Nurse (LVN) license in good standing. - Minimum one (1) year of clinical experience in ambulatory care, case management, primary care, population health, or chronic disease management preferred. - Knowledge of chronic disease processes and care coordination principles. - Strong communication, organizational, and time management skills. - Ability to work independently while functioning effectively within a team environment. - Proficiency with EMR systems and Microsoft Office applications. Requirements - Experience with Chronic Care Management (CCM), Transitional Care Management (TCM), or population health programs. - Experience working with Medicare, ACO, IPA, or managed care populations. - Epic and eCW EMR experience preferred. - Bilingual preferred but not required. Core Competencies - Compassionate patient-centered communication - Critical thinking and problem-solving - Attention to detail and documentation accuracy - Strong follow-through and accountability - Ability to prioritize and manage a high-volume workload - Team collaboration and adaptability Physical Requirements - Prolonged sitting, standing, and computer use. - Ability to communicate effectively by phone, email and Microsoft Teams. Work Environment - Remote position - Frequent telephone and computer-based patient interaction. - Fast-paced environment requiring multitasking and adaptability. Reports To Director of Medical Management Mon - Fri (7 am - 5 pm)

Title: Senior CTM - Non Interventional Studies/Phase IV Studies Location: Remote Europe Full time Remote Join Us as a Senior Clinical Team Manager - Make an Impact at the Forefront of Innovation The Senior Clinical Trial Manager is accountable for achieving the final clinical deliverable (usually clean data from evaluable patients as specified in the study protocol) within the time period specified in the contract with the customer. Interprets data on complex issues and makes good business decisions with support from line management. The role involves working to ensure that all clinical deliverables meet the customer's time/quality/cost expectations, and maintaining profitability by ensuring clinical activity is conducted within contract scope, through efficient management of the clinical team. Typically the Senior Clinical Trial Manager works independently on projects of moderate to high complexity, and may assume regional lead or Clinical Study Manager responsibilities. We are looking for experienced Sr CTMs with previous experience in the role and preferably experience in the Start Up Team Manager role. Previous experience in non-interventional / Phase IV studies is also preferable What You'll Do: • Manage all clinical operational and quality aspects of allocated studies, of moderate to high complexity, in compliance with ICH GCP. In accordance to project specific requirements, may assume Lead CTM responsibilities on regional level, Clinical Study Manager (CSM) responsibilities or take on additional responsibilities, e.g. process improvements, manage complex programs, have wider management or project coordination responsibilities. • Develop clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan. Contribute to the development of the Master Action Plan (MAP) for providing clinical related documents. Ensure timely set up, organization, content and quality of the relevant sections of the Trial Master File (local and central). May participate in the design and development of CRFs, CRF guidelines, patient informed consent templates and other protocol specific documents as required. Collaborate with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings. • Collaborate with the clinical team and other departments as needed to meet deliverables of the project. Regularly communicate with the team and leads team meetings to ensure that timelines, resources, interactions, and quality are maintained. Responsible for the implementation and training of standardized clinical monitoring processes within the study and according to corporate standard policies. Responsible for the timely archiving of documents and study materials for the department. • Ensure achievement of the final clinical deliverable within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager, regularly reviewing projects using tracking and management tools, implementing recovery actions, reviewing monitoring visit reports, and managing CRF collection and query resolution. Continuously monitor clinical trials to assess performance and ensure contractual obligations are met. May routinely conduct Accompanied Field Visits (AFVs) and be accountable for project financials. • Communicate with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues. • May coordinate all start-up activities, and ensure that essential document quality meets the expectation of Regulatory Compliance Review. Ensure timely regulatory submissions (if appropriate) are addressed. Reviews and follows up on all questions raised by ethics committees. Responsibility may vary based on project timelines. • Provide input into preparation of forecast estimates for clinical activities. • Responsible for clinical resource management, assignment, delegation of clinical responsibilities and identification of additional resource requirements. • In North America, where assigned to GPHS (Government & Public Health Studies) projects, may have limited line management responsibilities. Education & Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: • Strong leadership skills, effective at mentoring and training, and capable of motivating and integrating teams. • Strong planning and organizational skills to enable effective prioritization of workload and workload of team members • Strong interpersonal and problem solving skills to enable working in a multicultural matrix organization • Solid understanding of change management principles • Comprehensive understanding of the practices, processes, and requirements of clinical monitoring • Strong judgment, decision making, escalation, and risk management skills • Effective oral and written communication skills, including English language proficiency • Capable of evaluating own and team members workload against project budget and adjust resources accordingly • Strong financial acumen and knowledge of budgeting, forecasting and fiscal management • Strong attention to detail • In-depth understanding of relevant regulations e.g. ICH/GCP, FDA guidelines, etc. • Strong computer skills to effectively use automated systems and computerized applications such as Outlook, Excel, Word, etc. • Capable of independently managing clinical only studies.

Role Description As a Supplier Performance Manager, you are responsible for steering and continuously improving the performance of suppliers across IONITY’s network. You ensure that contractual SLAs and KPIs are met, risks are transparently managed, and improvement initiatives are effectively driven. Through structured performance, strong supplier collaboration, and data‑driven decision‑making, you contribute directly to network reliability, service quality, and operational excellence. - Monitor the performance of selected supplier(s) against contractual SLA KPI and perform supplier escalations promptly. - Prepare and validate quarterly SLA calculations and performance reports for service partners and suppliers, enabling transparent performance monitoring and informed operational decision‑making. - Develop and maintain strong relationships with suppliers to ensure high-quality service delivery. - Initiate, lead, and support contract negotiations in close collaboration with internal stakeholders, ensuring favorable terms for service quality and cost‑effectiveness. - Identify areas for improvement and work collaboratively with suppliers to implement changes. - Prepare and conduct regular performance reviews with suppliers to discuss issues, trends, and future strategies (i.e. QBRM). - Ensure compliance with contractual obligations and performance standards. - Collaborate with internal teams to align supplier performance with company objectives. - Assist in internal reporting to management, including performance updates and presentations. - Drive strategic initiatives to improve operational processes and supplier management. - Manage supplier-related European campaigns and retrofit projects, ensuring they align with IONITY’s network's strategic objectives. - Stay informed about industry best practices and implement relevant changes to supplier management processes. - Oversee, track, and steer claims and cost‑recovery topics related to suppliers’ performance in collaboration with Procurement, Network Operations, and suppliers, ensuring transparency and full closure. This role is from anywhere in Europe! #LI-Remote Qualifications - Strong organizational skills to manage multiple tasks and projects efficiently. - Ability to prepare and present strategic content to management and external stakeholders. - Multitasking and flexibility: Ability to handle multiple responsibilities simultaneously and adapt to changing priorities. - Collaborative mindset: Proven ability to work effectively with cross-functional teams and diverse stakeholders within Network Operations. - Accountability: Ready to take full responsibility for service performance of suppliers and important projects and campaigns. - Degree in Industrial Engineering or another relevant Management or Engineering field. - Min. 3 years of experience (background in operations or service performance is a plus). - Understanding of service operations and supplier performance management. - Proactive and enthusiastic: A positive, "to-do" mindset with a proactive approach to problem-solving. - Very strong communication skills in English. - Ability to travel. Company Description IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.

• Drive enterprise growth through distribution channel by supporting and influencing National Sales organization • Partner with distributor’s National Account team on strategic opportunities • Responsible for training of the National Account team • Ensure effective solution positioning in large, complex deals • Serve as product and solution expert in customer engagements • Build and manage joint pipeline view with distributor’s national account team • Identify target accounts and whitespace opportunities • Drive inclusion in qualified opportunities through engagement with sellers • Track and report on pipeline influence and progression • Deliver targeted enablement to distributor enterprise reps • Partner with internal Enterprise and Distribution Leadership