• Track and triage bugs and technical issues across all systems that providers rely on to deliver care, in partnership with technical teams, provider operations and clinical programs • Support new product/program implementations by drafting user guides, communications plans and supporting training efforts, as neededBe a team player, supporting systems changes that improve efficiency for providers and internal teams – strengthening cross-functional collaboration across the organization • We are deeply invested in building a diverse operations team to best support our diverse provider team and client populations.

• Manage Underwriting Service Operations team that support assigned underwriting product lines with focus on meeting production levels, service level agreements, and other performance metrics • Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard • Effectively perform Underwriting Service tasks on more complicated assigned accounts while meeting all service standards and expectations • Ensure operational activities within team remain on time and within agreed upon workflows • Contribute to the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity • Manage timely data collection build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service • Provide training and guidance to team members in support of talent development to drive deep knowledge and opportunities for career pathing • Be supportive while helping lead team through change and transformation efforts • Partner with cross-functional support teams to help meet service levels • Accountable for identifying, escalating, and responding to any Compliance related issues

• Define and own Omada’s end-to-end enrollment forecasting operating model—setting objectives, methodologies, input standards, and core assumptions with limited input—and drive alignment on these choices across Commercial, Finance, and Care leaders, including for new programs such as GLP-1 for weight management. • Build, refine, and maintain forecasting models and analytical frameworks that integrate data from Salesforce and other internal systems, enabling scenario analysis, sensitivity testing, and drill-downs by customer, segment, and product. • Own the commercial forecasting data model end-to-end—writing complex SQL queries and guiding stakeholders on how pipeline, product, and channel data must be structured and tagged in Salesforce and other systems to support reliable, efficient analysis. • Partner with Sales, Marketing, and Finance to define and operationalize forecast drivers, inputs, and metrics, ensuring assumptions are documented, transparent, and consistently applied. • Collaborate with care teams (coaching, member support, supply chain) to connect commercial forecasts to operational capacity and resource planning, providing analytical insights that support proactive decision-making. • Establish and facilitate recurring governance routines (e.g., forecast reviews, variance analyses, assumption updates) that drive accountability, transparency, and continuous improvement in forecast accuracy. • Create and deliver clear, compelling forecast outputs and decision views for senior leadership and functional owners, directly informing investment decisions, care capacity plans, and GTM tradeoffs. • Lead department-level transformation of forecasting data pipelines, tools, and processes—designing scalable, standardized structures and stakeholder behaviors that materially upgrade how Omada forecasts and plans across Commercial and Care Teams.

• Team management and experience coaching • Detailed understanding of the product development processes, production, and manufacturing, timelines • Lead full concept to production lifecycle for creative assets , ensuring teams deliver on time, on budget and at scale • Design and implement streamlined workflows to improve speed, consistency and quality • Lead the planning and development of style guides, creative assets, PD tools, and serving as the primary driver behind the creation process • Collaborate with external agencies to source talent and manage the execution of creative projects, ensuring alignment with brand standards and objectives • Guide creative collaboration throughout the project lifecycle • Lead all stages of product development across all categories for any licensing deal or collaborations • Undertake general design tasks to support Licensing team’s efforts, including but not limited to branding, packaging, promotional and marketing collateral trade show needs, and sales materials