Title: Customer Success Advocate - West Coast Region Location: Las Vegas United States Job Description: Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty. Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer's strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships. We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner. Job Description The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions' hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy. As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios. Responsibilities/Exceptations: - Reducing Time to First Value for new deployments. - Moving customers through increasingly advanced usage tiers. - Identifying risks to adoption and retention early and driving mitigation plans. - Surfacing expansion and cross-sell opportunities based on usage and outcomes. Customer Engagement & Adoption: - Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio. - Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs. - Ensure customers and key work partners clearly understand the "why behind the buy" and that configurations align to their operational goals and workflows. - Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows. Workflow Maturity & Value Realization: - Apply a "Good-Better-Best" framework to guide customers from basic use to advanced, integrated workflows. - Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices. - Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness). - Document and communicate customer success stories, including measurable impacts and operational improvements. Health Monitoring & Risk Management: - Monitor account health via adoption, license activation, utilization, and customer feedback data. - Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams. - Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution. Cross-Functional Collaboration: - Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal. - Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends. - Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments. Preferred Skills: - Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments. - Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction). - Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends. - Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps. - Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers. Travel Requirements: - Up to 30-40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration. Target Base Salary Range: $100,000 - $110,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills: - High School diploma, Bachelor's Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience. - 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products. #LI-JM3 #LI-REMOTE Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Role Description We’re seeking a Remote Associate — a motivated individual ready to lead, learn, and grow into a leadership role. Work from wherever you’re most productive, gain mentorship from top leaders, and contribute to a rapidly expanding team. - Lead and support our remote customer service team, delivering exceptional client experiences. - Use virtual tools to manage and mentor team members across multiple locations. - Learn from leadership, picking up skills and strategies to advance your career. - Share innovative ideas to improve team performance and client satisfaction. - Maintain professionalism and build strong, lasting relationships with clients and colleagues. Qualifications - Management experience is a plus, but eagerness to learn and grow is most important. - Strong interpersonal skills and natural leadership ability. - Comfortable working remotely and thriving in a fast-paced, dynamic environment. - Motivated to advance in a career with growth and leadership opportunities. - Positive, adaptable, and solution-oriented mindset. Benefits - Flexible schedule and 100% remote work — work from anywhere with Wi-Fi. - Mentorship from experienced leadership to accelerate your career growth. - Competitive, performance-based pay with opportunities for advancement. - Be part of a dynamic, forward-thinking team that values innovation and impact. Company Description

• Responsible for high-level relationship management for one or more assigned clients that are strategic to Dark Matter Technologies. • Serves as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of client relationship. • Identifies areas where continuous improvements can be applied.

Title: Bank at Work Advocate Location: Tampa, FL (HQ) Job Description: Come join our GTE Financial team We are looking for a highly organized and strategic individual to join as a Bank at Work Advocate. The Bank at Work Advocate is responsible for executing highly effective marketing, events, communications, and projects to achieve organizational goals, increase awareness of the credit union, and position GTE Financial for future growth. This individual must be a highly organized, relationship-focused service professional who is capable of moving from planning to implementation with proficiency and positivity. Serving in a high-paced, highly regulated environment, with a multitude of internal business clients, this role is responsible demonstrating all of GTE’s differentiating products and services with special focuses on events and workshops, achieving Bank @ Work goals, as well as supporting overall community outreach. What does GTE look for in a Bank at Work Advocate? Marketing/Education: - Responsible for actively building relationships in the community and seeking out partnerships that align with GTE’s Bank @ Work program and the organization’s strategic objectives. - This role is responsible for attaining new membership, market share, business owners, and quality referrals for GTE’s internal business units. Personal Performance Reviews will include quantitative metrics that align with enterprise goals. - Reports to the Senior Manager Bank at Work Engagement, and regularly interacts with key stakeholders throughout the organization, as well as third-party vendors, to execute deliverables. - This role is responsible for multiple assigned markets around our Community Financial Centers (CFC) to support, prospect, and engage with alongside the CFC managers. - Will assist leadership with the implementation of the Bank @ Work program. Creating internal onboarding and communications to help ensure smooth execution and desired results, including developing associated employee communication and support materials, intranet posts, launch material, presentations to staff, procedure updates, FAQs, etc. - This role requires a flexible and seasoned professional who excels in a fast-paced, change-heavy environment. Must be capable of self-prioritization, outstanding communication, and positive collaboration. Must effectively balance workload, deadlines, and output, while maintaining performance, quality, and avoiding burnout. - Stays current on credit union data, research, reporting and performance, fluidly adjusting focuses and deliverables based on current and anticipated future conditions. - This role will require regular onsite coordination and hands-on management at planned activities, events, workshops, and community engagement activities. - Requires frequent local travel throughout assigned markets to support events, workshops, partner meetings, and collaboration with Community Financial Center (CFC) leaders - Responsible for facilitating financial literacy workshops in the community. Must possess strong public speaking skills and a working knowledge of banking, credit, budgeting, and lending topics. - Adheres to the credit union brand and ensures quality control, compliance, consistency, accuracy, and relevance throughout all output, deliverables, and channels. - Demonstrates exemplary interpersonal skills and communicates effectively. Must be a strong speaker and writer, capable of creating compelling and polished presentations autonomously. - This role will also be responsible for the financial literacy and education strategy, creating and optimizing resources to increase awareness, adoption, and utilization of financial solutions. Operational: - This role requires traveling to meet our members at their workplace. - Ensures adherence to the credit union and departmental standards and demonstrates Core Brand Value principles. - Must demonstrate a fundamental knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act. Required Qualifications: - Undergraduate degree preferred. - Minimum one year experience in marketing, the financial industry, or a service industry space. - Bilingual preferred (English/Spanish). Position Details: - Location: Downtown Tampa – GTE Headquarters - Department Hours: Monday– Friday (9:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm) Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects. Work arrangements (in-office, hybrid, or remote) may be changed at any time by management with appropriate notice if possible. Required for Remote/Hybrid Work: - A quiet workplace so you can focus on delivering excellent service to our members. - Some positions will require performance standards to be met to qualify for alternative work arrangements. - Required to have power and high-speed internet over 100MB (minimum). - Video capability (connection of 1.5 Mbps up and down recommended). - Candidates must provide and meet all technical requirements prior to the first day of training. - Hybrid candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed. Come and join our award-winning team! GTE Financial is an Equal Opportunity Employer. Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.