Role Description Our Customer Success team is looking for some energetic, highly organised, passionate individual to join us as a Junior Growth Customer Success Manager. In this role, you will be responsible to nurture and maintain the trust that clients place in WorkMotion, ensuring a seamless experience for employing abroad. You will act as Voice and Advocate for our Clients, gathering feedback, and collaborating with other WorkMotion teams to optimize the service experience, remove obstacles, and maximize value for our client. - Owning and Driving Client’s Journey with WorkMotion: - Client Onboarding: Facilitate the adaptation of new clients, getting them up to speed with our employment solutions and setting them up for a successful working relationship with WorkMotion. - Active Product Usage: Monitor your client portfolio's health, continuously realigning client needs with our business solutions, facilitating business changes that impact clients, and driving upsell campaigns. Make them expand with us! - Client retention activist: Facilitate the exit process, ensuring a smooth transition while leaving the door open for future opportunities. Qualifications - Minimum 1 year work experience in Customer Success, Sales or Business Development Representative roles - Language: English excellent verbal and written communication abilities, German - is a big plus - Energetic, Motivated: Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members - Diligent Documentation: maintaining thorough and accurate records - Customer-Centric Mindset: Every client matters! - Relationship Building: develop and maintain strong relationships with clients to enhance trust and satisfaction - Time Management: capable of prioritizing tasks dynamically and efficiently to meet client needs - Team Collaboration: work effectively with cross-functional teams to enhance client satisfaction Requirements - Desirable (but not required): - Negotiation and influencing skills - System Knowledge: familiarity with CRM tools like Hubspot and Salesforce - Experience in delivering product demonstrations and presentations. Benefits - Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours. - Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax. - Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidized gym memberships. - Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge. - Stay connected: Take part in exciting annual team meetups! - Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. - Benefits vary depending on location due to local laws and regulations.

Role Description As a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth. This is done by creating visibility of our customer experience across the Regnology client's ‘customer journey’ using a combination of KPIs, customer feedback such as NPS, and insights which will be combined to track the ‘health score’ of each client account. You will act as a client advocate, gathering and maintaining data about clients, various cycles that impact their business, and facilitating data-driven actions and decisions. You will be focused on driving awareness of the key pain points our customers are experiencing and working with the Customer Success leadership to identify process improvement initiatives that will improve customers’ experience. - Building strong and long-lasting relationships with your customers, owning the relationship through proactive and reactive engagements. - Understanding the customer experience with our products and services, effectively feeding back to enable iterative improvements as well as immediate points of correction. - Deliver to the customer through a designed standard framework, carrying out a ‘Service Review’ at regular intervals, presenting customers with information you have compiled. - Through analysis of metrics and KPIs in place, form a Customer Success plan that is fitting to the customers’ needs. This plan will remove/mitigate problems, in turn consistently improving their experience. - Customer advocacy acts as a spokesperson on behalf of the customer. Working through difficult situations via transparency and partnership, while protecting the reputation of Regnology. - Deliver on KPIs assigned to you; these KPIs underpin the operation and allow us to provide a standard experience to customers. - In the event of a Major Incident, work in a collegial manner with the team to drive positive outcomes. A key element will be to ensure they are communicated to in a satisfactory manner, taking ownership of comms as/when required. Qualifications - Bachelor’s degree in Business or related fields. - Proven experience as a Customer Success Manager or in a comparable client-facing role. - Experience within financial markets, ideally with banking clients. - Preferably exposure to regulatory reporting and/or risk management. - Prior experience in an international setup and working with international banks. - You are based in Bogota. Benefits - Opportunity to take on responsibility and participate in international projects. - Numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. - Internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing. - Positive working atmosphere characterized by a supportive team across different locations and countries, and transparent communication across all levels. - Numerous team events to meet your colleagues. Company Description Regnology is a recognised leader in regulatory, risk, tax, finance reporting as well as supervisory technology, connecting regulators and the regulated across more than 100 countries. Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our modular, cloud-native platform delivers trusted compliance, innovation, and future-ready solutions—empowering clients with global reach, local expertise, and proven leadership. Visit our website: www.regnology.net Want to know more about Regnology? Find our news and business events on LinkedIn: LinkedIn Want to know more about life and people at Regnology? Check out our Instagram page: Instagram

• Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally. • Responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation/onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction. • Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities. • Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve. • Prioritize multiple tasks in a fast paced complex environment. • May require travel nationally up to 25%.

• Do you enjoy working with customers, organizing projects, and turning ideas into reality? • Are you looking for a role that values your creativity and gives you the flexibility to work from anywhere? • Apply now!