Bilingual Patient Account Representative Location: Remote Job Description: Pay Range: $16.00 - $19.00 per hour| Schedule: Mon-Fri 8am-5pm/ 9am-6pm/ 10am-7pm (All Eastern Standard Times) Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a member of our Early Out Department, the Bilingual Patient Account Representative is responsible for resolution and collection of outstanding patient account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride is helping healthcare consumers resolve their accounts with the providers we serve. What You'll Do: - Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients. - Maintains acceptable levels of productivity. - Understands and effectively utilizes assigned client software systems. - Makes and receives consecutive calls in a call center environment. - Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties. - Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients. - Models’ appropriate behavior in the handling of difficult interactions or accounts. - Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures. - Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements. - Performs other related duties as assigned. What We're Looking For: - Excellent verbal and written communication skills. - Ability to handle and maintain confidential information. - Strong work ethic - Bilingual (Spanish & English Speaking) - Ability to communicate effectively with patients in Spanish. - High School Diploma or GED required. - 1+ years of call center experience - 1+ years of experience with accounts receivable, healthcare billing and collections, preferred. Why You'll Love RSi: - Competitive pay with ample opportunities for professional growth. - Fully remote position with a stable Monday–Friday schedule. - Collaborative, performance-driven environment with expert leadership. - Mission-driven work supporting essential healthcare services. - Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

Title: Bilingual Medical Debt Collector Location: Remote Job Description: Remote Status: Remote Join a USA Today Top 100 Workplace & Best in KLAS Team! Bilingual Medical Debt Collector Pay Range: $15.00- $18.00 per hour | Schedule: Monday–Friday, 8am–5pm EST | Location: Fully Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a Bilingual Medical Debt Collector, you will be responsible for the recovery of medical debt while upholding the highest standards of customer service, professionalism, integrity, and proper management of assigned inventory. You will adhere to all relevant policies, procedures, and local state, and federal regulations What You'll Do: - Responsible for the recovery of medical debt while maintaining quality customer service, professionalism, and integrity. - Ensures the quality, integrity and proper work effort of assigned inventory. - Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation. - Maintains acceptable levels of productivity of all assigned accounts. - On an auto dialer for full 8-hour shift making and receiving continuous calls. - Documents all collection activity, maintains and organizes unit and responds to all communication and/ or verbal inquiries from all relevant parties. - Responsible for maximum productivity in the recovery of delinquent accounts. - Perform other duties as assigned. What We're Looking For: - Excellent communication skills and able to document all activity (Type 30 WPM). - Respond quickly and accurately to verbal/written communication from all relevant parties. - Bilingual (Spanish & English Speaking) - Ability to communicate effectively with patients in Spanish. Why You'll Love RSi: - Competitive pay with ample opportunities for professional growth. - Fully remote position with a stable Monday–Friday schedule. - Collaborative, performance-driven environment with expert leadership. - Mission-driven work supporting essential healthcare services. - Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Work in office environment 8 hours per day Monday-Friday - Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!

• Conducting psychological assessments and therapy sessions • Supporting individuals and families impacted by autism • Collaborating with a multidisciplinary team • Maintaining thorough clinical documentation

• Monitor the team’s operational indicators • Support the execution of action plans assigned by coordination, ensuring daily tracking of results • Conduct feedback sessions, provide individual guidance and routine alignments, reinforcing behavior and processes • Monitor compliance with schedules, working hours, breaks and timekeeping for the team