• Serve in a lead capacity for high level grant administration • Process development and continuous improvement • External relationship management • Data analysis for program improvement • Technical support and training • Act as primary liaison with funders and facilitate funder meetings • Contribute to business development as needed • Lead development and implementation of grant/award management processes • Assess and improve process effectiveness throughout the project lifecycle

• Deliver highly complex clinical and systems training courses • Conduct ongoing audit review programs • Develop educational interventions • Responsible for after-action items as outcome of Quarterly State Audit Reviews • Collaborate closely with Supervisors and Managers of department on staff progress • Identify audit trends/issues with associated program development

• Serve as the primary people manager for consulting staff, owning performance management, feedback, promotion input, and compensation recommendations • Provide coaching and guidance focused on effectiveness, skill growth, and long-term role fit • Establish and reinforce clear role expectations and success criteria across consulting roles • Own consulting recruiting, including role profiles, hiring plans, and interview consistency • Partner with consulting leadership to align hiring to delivery demand and future growth • Support onboarding and ensure predictable time-to-productivity for new hires • Own professional development planning and skill readiness across the consulting organization • Partner with Practice Leads and Delivery leadership to identify and address capability gaps • Lead fair and consistent performance review processes • Monitor engagement and retention risk, intervening early where appropriate • Protect stable long-term individual contributor roles and reduce avoidable attrition

• Leading and guiding group learning sessions, transferring knowledge and skills to participants • Hosting 1:1 virtual sessions with shops to help them deliver on their success metrics • Becoming a subject matter expert on the product and its functionality • Encouraging participant engagement and discussion, managing group dynamics and promoting collaboration • Adapting content delivery to meet participant needs. • Assessing learning outcomes, providing feedback, and reinforcement • Traveling to in-person trainings for paid customers (travel up to 75% possible due to monthly demand) • Building out trade show sessions and expectations • Traveling to trade shows to help educate and train on best practices • Hosting webinars • Building out long-term needs for structure at in-person trainings