Role Description Are you passionate about helping others succeed? Are you a current or former teacher or school librarian looking for a new opportunity to apply your experience? Do you enjoy collaborating with customers? Do you have experience training teachers in new resources? If so, we have a talented team for you to join at NewsBank. Successful candidates are tenacious, detail-oriented, enjoy learning and thrive in a dynamic environment. Starting Salary: $24.04/hr. ($50,000/year annualized) Competitive salary offer based on background and experience. Essential Duties and Responsibilities - Proactively onboarding, training, and driving usage with new and existing school districts and individual schools - Partnering with our K12 Sales team - Sharing best practices with districts and schools to improve usage of their NewsBank resources - Maximizing product adoption with teachers and students - Developing customer advocates to capture testimonials - Sharing leads and best use customer stories with Sales to generate upgrades Qualifications - 2+ years working in or with K12 districts and/or schools - Exceptional communication skills (verbal, written, active listening) - Ability to convey a positive and professional image to customers - Ability to establish and maintain customer relationships - Excellent organizational skills - Good problem-solving skills, attention to detail - Team player who takes initiative; ability to work independently - Proficiency with CRM, standard software including online meeting software, Microsoft Office, and Excel - Bachelor’s degree Benefits - Competitive salary based on experience - Comprehensive benefits package including health, dental, life, supplemental life, and disability insurance - 401k with company match - Flexible Spending Plans (FSA) - Holidays, vacation, and personal paid time off Company Description NewsBank, inc. has been a premier information provider for more than 50 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world.

• Provide oversight of Team Lead(s) a team or Representatives for one or more clients • Be the primary point of support, training and coaching for your team’s performance • Maintain KPI reporting, improvement programs and ACD Metrics • Work with EMR systems such as EPIC, Meditech or Cerner • Have a working knowledge of EOBs and authorizations/referrals • Maintain a level of performance that ensures success for your client’s objectives

About CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Specialist. This is a unique opportunity to join a rapidly growing company with a mission to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone Customer Experience Specialist We are searching for an extroverted candidate who is proactive and passionate about the customers they serve. You are optimistic and professional, focusing on solving problems and doing whatever it takes to make a difference in every customer interaction. You can establish rapport with people from all walks of life,  listen attentively, and hone in on the most critical issues to help you create a positive customer experience. You match your customer’s pace and explain things easily in ways everyone can understand. You are tech-savvy and know how to use that knowledge to find solutions to common and complex problems. You are self-motivated, disciplined,  resourceful, a problem solver, a salesperson, a troubleshooter, a billing expert, and more. You enjoy being the voice of the company for all things customer service and sales, leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention. Key Responsibilities: Customer Support: Provide prompt and courteous customer assistance via phone, email, chat interactions to achieve first-call resolution ( FCR) Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution. Product/Service Knowledge: Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information. Documentation: Maintain thorough and accurate customer interactions and transaction records using our CRM system. Customer Education: Educate customers on product benefits and best practices. Quality Assurance: Ensure that all customer interactions meet or exceed company standards for professionalism and quality. Serve as a front-line advocate for CleanChoice customers, ensuring a seamless and positive experience. Handle retention-focused customer interactions, addressing concerns, overcoming objections, and finding solutions to retain subscribers. Engage customers through outbound and inbound calls, email, and chat to build loyalty and satisfaction. Use data-driven insights to proactively reduce churn and improve customer engagement. Educate customers on CleanChoice’s products, services, and value propositions. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain accurate customer records and notes within CRM systems. Qualifications: Must have excellent communication skills, both written and verbal. Strong problem-solving and critical-thinking abilities. Must be empathetic and patient when dealing with customer inquiries or complaints. Adept at overcoming objections Proficiency in using Salesforce and other customer support tools preferred. Must have solid attention to detail and organizational skills. Bilingual- English and Spanish speaking is preferred. Attributes: Customer-centric mindset. Empathetic and patient. Positive attitude. Team player with strong collaboration skills. Adaptability to changing customer needs. Travel and Work Environment 100% remote position Benefits Generous PTO Dental Insurance Disability insurance Vision insurance 401 (K) Compensation $20- 25/HR How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.

Trader & Executer The Firm We operate a private investment office managing a concentrated portfolio of liquid assets. We are a small, discreet team that prioritizes agility and intellectual honesty over traditional corporate hierarchy. This is a role for a high-ceiling individual who prefers a quiet, high-stakes environment over the noise of a large institution. The Role This position is focused on the precision execution of trades and the real-time monitoring of portfolio risk. You will not be a "cog in a machine"; you will be the primary support to the Principal, responsible for: Execution: Handle daily trade execution across various asset classes (equities, derivatives, and potentially commodities). Quantitative Support: Work closely with the Principal to analyze market themes and assist in developing data-driven trading strategies. Risk Oversight: Maintaining a constant pulse on exposure and ensuring adherence to firm mandates. The Profile We do not require a traditional finance background. In fact, we are specifically looking for "raw" talent—individuals who have a natural, perhaps non-traditional, history of managing risk and making high-pressure decisions. Decision Science: You have a demonstrated ability to think in bets. You understand expected value and can make rapid-fire calculations when the environment is shifting. Calculated Temperament: You possess the rare ability to remain clinical and disciplined when volatility increases. Inherent Sharpness: You are someone who "gets it" quickly. We value a track record of winning in competitive, high-stakes environments—whatever those may be. Integrity: Absolute discretion is the baseline. You will be operating in a private, sensitive capacity where trust is the primary currency. Why Join Us? This is an apprenticeship-style role. You will be sitting at the center of the decision-making process, gaining a level of transparency into global macro strategy and capital management that is impossible to find at a bulge-bracket bank or a high-volume prop shop.