CleanChoice Energy

​​​ Job Title: Sales Support Specialist Full-Time 40 Hours/Week Classification: exempt under FLSA Location: 100% Remote About CleanChoice Energy, a national renewable energy provider and developer that empowers people to change the world with how they power their lives, is seeking a Sales Support Specialist to join the Sales department. This is a unique opportunity to join a rapidly growing company with a mission to make clean energy feel easy and rewarding, by growing the movement for clean energy and building clean power plants like solar. Job Description This role focuses on the accuracy and integrity of sales audit processes through timely and thorough review of sales data. The position involves identifying discrepancies, maintaining compliance with internal standards, and collaborating with cross-functional teams to optimally resolve issues. The ideal candidate brings experience in the energy industry and demonstrates strong proficiency in Microsoft Excel, along with a keen attention to detail and a focus on operational efficiency. Responsibilities - Review data for accuracy and compliance - In-Person Sales processes and execution - Report oversight and analysis - Develop and maintain standard operating procedures Qualifications and Skills - Advanced proficiency in Microsoft Excel - Strong time management skills with the ability to meet deadlines in a fast-paced environment - Prior experience in the energy industry required - Demonstrated problem-solving abilities with the capacity to work independently Travel - 100% Remote Compensation This position offers a base salary range of $45,000-$50,000, an incentive plan, and a robust benefits package. How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via cleanchoicenergy.com/careers. About CleanChoice Energy Our mission is to make clean energy feel easy and rewarding. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable electricity and developing clean and renewable generation project power plants, like solar.

About CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Specialist. This is a unique opportunity to join a rapidly growing company with a mission to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone Customer Experience Specialist We are searching for an extroverted candidate who is proactive and passionate about the customers they serve. You are optimistic and professional, focusing on solving problems and doing whatever it takes to make a difference in every customer interaction. You can establish rapport with people from all walks of life,  listen attentively, and hone in on the most critical issues to help you create a positive customer experience. You match your customer’s pace and explain things easily in ways everyone can understand. You are tech-savvy and know how to use that knowledge to find solutions to common and complex problems. You are self-motivated, disciplined,  resourceful, a problem solver, a salesperson, a troubleshooter, a billing expert, and more. You enjoy being the voice of the company for all things customer service and sales, leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention. Key Responsibilities: Customer Support: Provide prompt and courteous customer assistance via phone, email, chat interactions to achieve first-call resolution ( FCR) Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution. Product/Service Knowledge: Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information. Documentation: Maintain thorough and accurate customer interactions and transaction records using our CRM system. Customer Education: Educate customers on product benefits and best practices. Quality Assurance: Ensure that all customer interactions meet or exceed company standards for professionalism and quality. Serve as a front-line advocate for CleanChoice customers, ensuring a seamless and positive experience. Handle retention-focused customer interactions, addressing concerns, overcoming objections, and finding solutions to retain subscribers. Engage customers through outbound and inbound calls, email, and chat to build loyalty and satisfaction. Use data-driven insights to proactively reduce churn and improve customer engagement. Educate customers on CleanChoice’s products, services, and value propositions. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain accurate customer records and notes within CRM systems. Qualifications: Must have excellent communication skills, both written and verbal. Strong problem-solving and critical-thinking abilities. Must be empathetic and patient when dealing with customer inquiries or complaints. Adept at overcoming objections Proficiency in using Salesforce and other customer support tools preferred. Must have solid attention to detail and organizational skills. Bilingual- English and Spanish speaking is preferred. Attributes: Customer-centric mindset. Empathetic and patient. Positive attitude. Team player with strong collaboration skills. Adaptability to changing customer needs. Travel and Work Environment 100% remote position Benefits Generous PTO Dental Insurance Disability insurance Vision insurance 401 (K) Compensation $20- 25/HR How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.