Partner Experience Manager
Location
Germany
Posted
24 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Partner Experience Manager
Thinksurance GmbH
Role Description Die Position kann vollständig im Homeoffice ausgeübt werden und ist in Teilzeit mit bis zu 20 Wochenstunden möglich. Als Teil des Customer Success Teams wirst du unsere Partner dabei unterstützen, ihre Geschäftsziele mit unserer Plattform zu realisieren. Schaffe ein einzigartiges Kundenerlebnis und hilf uns die Kundennutzung unserer Plattform zu steigern. Werde Teil unserer dynamischen und innovativen Gemeinschaft und gestalte die Zukunft der Versicherungsberatung mit uns. Zu deinen Aufgaben wird zählen: - Langfristige Beziehungen zu unseren Tech Touch Accounts aufbauen und nachhaltig pflegen - Komplexe Partneranfragen und Probleme mit technischem Verständnis lösen - Operative Betreuung und Weiterentwicklung der Tech Touch Accounts - Freundliche, effiziente und professionelle Bearbeitung aller Kundenanfragen - Fokus auf den Mehrwert für den Partner und proaktive Unterstützung zur Steigerung der Plattformnutzung - Schnittstelle zwischen IT- & Produkt-Abteilung und unseren Partnern sein - Impulse an unsere Customer Education-Abteilung geben - Webinare und Schulungen (maximal 4x pro Jahr) erarbeiten und durchführen - Verantwortung für deine KPI's und deren ständige Überwachung Qualifications - Mindestens 2 Jahre Erfahrung im Customer Support/Success oder im Account/Partner Management - Studium oder vergleichbare Ausbildung im kaufmännischen Bereich - Erfahrung mit HubSpot und JIRA ist ein großes Plus - Kommunikationsstark und kundenorientiert - Natürlicher Problemlöser - Teamplayer - Selbständig, initiativ und ausgezeichnete Organisationsfähigkeiten - Begeisterung für technische Themen wie Softwarelösungen - Sehr gute Deutschkenntnisse und Kommunikationsfähigkeit in Englisch Requirements - Mindestens 2 Jahre Erfahrung im Customer Support/Success oder im Account/Partner Management - Studium oder vergleichbare Ausbildung im kaufmännischen Bereich - Erfahrung mit HubSpot und JIRA ist ein großes Plus - Sehr gute Deutschkenntnisse und Kommunikationsfähigkeit in Englisch Benefits - Flexible Arbeitszeiten, von Beginn an 30 Urlaubstage & eine gute Work-Life-Balance - 50€ Zuschuss für das Deutschlandticket, Jobrad & ein super zentrales Office in FFM-City - Modernes Büro mit Chill-Areas, Drinks, Snacks, frisches Obst & bestem Baristacoffee, bezuschusstem Mittagessen in unserer Partnerkantine - Unbegrenzt mobiles Arbeiten in Deutschland, bis zu 3 Monate im EWR-Raum - Kinderbetreuungszuschuss von 300€/netto pro Kind, BAV und betriebliche Berufsunfähigkeitsversicherung mit großzügigem Zuschuss - Wellpass für ein breites Sport- & Wellnessangebot deutschlandweit - Umfangreiches Onboarding in alle Bereiche, regelmäßiges Feedback & Coaching - Flache Hierarchien mit Support auf allen Ebenen, regelmäßige Teamevents und große Companypartys; sowie täglich eine Menge Spaß zusammen
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