• 사전 판매 및 후 판매 프로세스에 대한 기술 지원 제공 • 고객 요구 사항을 이해하고 솔루션 개발 • 고객의 비즈니스 목표에 대한 통찰력 제공 • 정기적인 고객 브리핑 지원 • 고객 피드백 수집 및 제품 관리팀에 입력 제공 • 제품 동영상 콘텐츠 제작

• Serve as the primary technical resource for our sales team, driving the "technical win" across commercial, enterprise, and public sector accounts. • Own the technical lifecycle of the sales process. • Lead technical discovery sessions, qualify customer requirements, and develop sophisticated use cases tailored to business constraints. • Own the technical response for RFIs and RFPs, orchestrating virtual teams to deliver comprehensive, consultative, and winning bids. • Lead and manage POVs from initial engagement through to successful completion, ensuring the customer sees tangible value and competitive differentiation. • Partner with Regional Sales Directors and SE Managers to refine sales strategies, build a healthy pipeline, and establish best practices for the region. • Maintain a proactive relationship with target accounts, monitoring customer health, expanding our footprint, and managing competitive displacements. • Act as a mentor for junior SEs, provide critical feedback to Product Management, and support customer beta programs and executive briefing events.

• Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners rather than primary support. • Serve as a subject matter expert in API data integrations and across the Glia product suite. • Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes. • Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies. • Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders at banks, credit unions, and financial services organizations. • Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives. • Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions. • Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives. • Mentor peers and contribute to the team's collective knowledge by effectively utilizing our entire library of stories and case studies across the Glia product set.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Specialist Sales Engineer to join our Zero Trust Branch team. This is a remote role, reporting to the Director of Specialists Solutions Architects. The Speciality Sales team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. We're looking for an experienced Senior Sales Engineer to join our Exposure Management team. What you’ll do (Role Expectations) - Create and deliver technical product presentations to prospective customers - Gather customer technical requirements to ensure proposed solutions will meet customer goals and needs - Lead product evaluations and custom product configurations - Design evaluation test plans with customers and guide the process to successful outcomes Who You Are (Success Profile) - You thrive in ambiguity and are comfortable building the path as you walk it, seeing ambiguity not as a hindrance but as the raw material to build something meaningful. - You act like an owner and your passion for the mission fuels your bias for action, allowing you to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. - You are customer-obsessed and build deep empathy for the customer to anchor your decisions in solving their real-world problems. - You are resilient and adaptable, viewing change as an opportunity and maintaining composure and focus in high-pressure situations. What We’re Looking for (Minimum Qualifications) - Bachelor’s Degree in Technology, a related field, or equivalent professional experience - 10+ years of experience in Sales Engineering, Solutions Consulting, or Solutions Architect - Proven experience selling network security technologies (SD-WAN, routing protocols, SWG, routing, proxies, firewalls, SSL/IPsec, VPNs, DLP, and end-user monitoring) What Will Make You Stand Out (Preferred Qualifications) - Industry standard certifications such as CISSP, CCNA, Network+, CCNP, CCIE, or Security+ - Deep understanding of complex, multi-year sales cycles and expertise in value-based storytelling #LI-Hybrid #LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.