ISTA Personnel Solutions is a dynamic, fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
ABA Care Coordinator
Location
EST (UTC-5) + 1 moreAll locations: EST (UTC-5) | EAT (UTC+3)
Posted
16 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
ABA Care Coordinator
ISTA Personnel Solutions
Role Description ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism. Our client is a well-established U.S.-based ABA (Applied Behaviour Analysis) therapy company providing in-home therapy services to children with autism. They are known for their commitment to rapid service delivery — a rarity in the ABA industry — and pride themselves on maintaining a no-waiting-list policy through tight operational discipline. They are seeking a highly organised, proactive, and people-oriented Care Coordinator to join their Staffing & Recruitment team. This role combines ABA therapist recruitment with staffing coordination — matching qualified therapists and clinical supervisors (BCBAs) to open client cases as quickly as possible. The ideal candidate is a fast, methodical worker who thrives in a high-volume, fast-paced environment, communicates clearly and professionally, and takes real ownership of their caseload from open position to filled case. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote Qualifications - Prior experience in recruitment, staffing coordination, HR, or a similar role - Strong organisational skills with the ability to manage a high volume of open cases simultaneously - Excellent attention to detail — accuracy in record-keeping, CRM management, and candidate tracking is essential - Confident, clear English communication skills — written and verbal - Comfortable making and receiving a high volume of calls and emails daily - Proactive and self-directed working style — able to manage priorities independently without close supervision - Resilient and solutions-oriented when faced with difficult-to-fill geographies or challenging candidate pipelines - Tech-savvy with the ability to quickly learn new platforms and internal systems Requirements - Experience in ABA, autism services, healthcare, or a related therapy field is highly advantageous - Prior experience supporting a U.S.-based company remotely - Familiarity with ABA roles — understanding the difference between RBTs/therapists and BCBAs/supervisors - Experience with recruitment or applicant tracking platforms (e.g., Indeed, ZipRecruiter, Workable, or similar) - Experience with onboarding management platforms or HR systems Company Description If you have not been contacted within 14 working days, please consider your application unsuccessful.
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