• Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service • Manages escalated calls from customers as well as provides in-call assistance needed for associates • Supervises, provides coaching, and engages Customer Care Center (CCC) associates • Coordinates and administers programs designed to develop associates’ skills and abilities • Supports the implementation of new procedures and/or operational changes

Job DetailsJob Location: Oklahoma City, OK 73116$65,000 - $85,000 | Evans National | Oklahoma City About Evans National: Evans National is a high-growth, tech-forward, independent insurance agency. The commercial insurance division is led by women who specialize in the oil and gas industry. Our team brings a unique blend of technical insight and deep industry experience. Our agency specializes in insuring middle-market oil and gas, construction, manufacturing, and environmental companies. We incorporate leading technology platforms and write with group captive insurance programs. The culture of our agency is our best asset. Our agency hires, fires, and promotes individuals based on our core values. CORE VALUES: Integrity: We are honest, transparent, and honor our commitments - Every Time. We uphold the highest ethical standards, fostering trust through accountability and authenticity. Teamwork: We are only as strong as our weakest link. We lift each other up, supporting and empowering one another to reach our collective potential. Serve: We serve with passion. We serve with purpose. With a helpful spirit, we don’t just meet expectations - we exceed them. Winning: We fight to win & always bring our very best. Game faces on, we pursue victory with the heart of a champion. Learn: We actively seek knowledge to fuel our future. Growth is not by chance; It’s the result of our dedication to lifelong learning. Grit: We persevere with resilience and determination. With sleeves rolled up, we tackle challenges head-on and push forward with passion. Summary: We're looking to add a self-directed, service-oriented individual to our team. This person will be responsible for servicing our existing book of business and supporting our Producers and Marketing Team. They may also serve as an account manager for accounts <$45,000 in annual premium. This person will have the opportunity to train under women who specialize in insuring Oil and gas contractors while leveraging the latest technology platforms. Key Responsibilities: Issue certificates of insurance (with 2-hour response standard) Document client and carrier communication in Applied Epic Setup the CSR-24 platform for clients and obtain renewal information using Indio Obtain loss runs for clients – utilizing Loss Run Pro Process endorsements Utilize online quoting platforms Communicate professionally with clients & carriers via phone and email Provide exceptional, relationship-driven customer service Assist with surety bid bonds Obtain renewal information, market, generate proposals, and present to accounts spending <$45,000 in annual premium Assist with claims reporting Work Environment: This is a rapid growth agency. We double our premium every year, and we need team members with strong time management and problem-solving skills. We have standard operating procedures. Team members must be willing to adhere to the SOPs. Hustle – work must be completed efficiently. We have an elite 6,000 sq ft office in Nichols Hills, OK. The office was recently renovated, has great natural light, and a state-of-the-art conference room. The building has a café, an outdoor patio, and a gym. Option for remote work – only available to individuals who have references who can corroborate that they have a track record of successfully working remotely. BENEFITS Employer-paid Health, Basic Life, and Short-Term Disability Optional Dental and Vision insurance Employer-paid gym membership at the office gym Remote work flexibility (for qualified candidates with remote experience) PTO allowance 401K after 6 months with matching up to 4% Agency Performance Bonus Our agency is experiencing rapid growth, and there will be opportunities to advance into positions for marketing, producer roles, and beyond. Remote work flexibility (for qualified candidates with remote experience) PTO allowance 401K after 6 months Agency Performance Bonus Our agency is experiencing rapid growth, and there will be opportunities to advance into positions for marketing, account management, producer roles, and beyond. CORRESPONDENCE Please reach out to: hiring@evansnat.com to submit applications or any correspondence QualificationsRequirements: 2+ years of commercial insurance experience as a middle-market/large group Customer Service Rep. and/or Account Manager Commercial Insurance license in OK or TX Experience working in Applied Epic Strong verbal and written communication skills Detail-oriented and task-driven with the ability to work independently Comfortable with direct communication Adaptable to a fast-paced, evolving environment Experience insuring contractors Experience working remotely (if applying for a remote position) Available during core business hours (8 am – 5 pm CST) Preferred Qualifications: Located in Oklahoma Experience insuring oil and gas companies Proficient in utilizing Indio and CSR-24 Experience working with Travelers, Bitco, NAICO, Mid-Continent, Chubb, and captive insurance programs Contract Surety experience

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Shift Hours: Tuesday – Wednesday 9:00 AM – 5:00 PM, Thursday and Friday 3:30 PM -11:30 PM, Saturday 10:00 AM – 6:00 PM About the role: Provide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal Boston Scientific personnel. Work Mode At Boston Scientific, we value collaboration and synergy. This role follows a remote work model. Relocation Relocation assistance is not available for this position at this time. VISA Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time Your responsibilities will include: - Triage and respond to external customer and sales rep calls though 1-800-CARDIAC and 1-800-CARDREP. - Send messages from internal/external customers to the BSC sales force by pagers, cell phones, home phones, etc. - Escalate and close pages via backups, if required. - Maintain a professional presence in all situations by asking and providing information per procedures. Required qualifications: - 1 Year with Associate in Arts degree/diploma, or an equivalent combination of education/work experience. Requisition ID: 627726 Minimum Salary: $38688 Maximum Salary: $65728 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

• Facilitate the complete end-to-end customer experience. • Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues. • Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. • Provide expert guidance to customers on best practices for deploying, scaling, and maintaining applications on the Ketch platform. • Work closely with the engineering and product teams to escalate and advocate for customer needs, contributing to improving Ketch’s services. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.