Head of Customer Success Operations Are you passionate about driving revenue growth through data-driven customer success strategies? Do you thrive in a fast-paced environment where you can build and lead a high-performing team? If so, SailPoint is looking for a Head of Global Customer Success Operations to join our team. Reporting directly to the VP of Revenue Operations, this individual will be a key partner to the Chief Customer Officer (CCO) and their team, ensuring customer success initiatives are executed efficiently and effectively. This role will be instrumental in leading a world-class customer success operations function, encompassing customer success management, customer support, and training, to deliver exceptional value and foster long-term customer relationships. What You’ll Own: - Operational Strategy: Partner with Leadership to build and evolve scalable processes across onboarding, adoption, health monitoring, retention, and expansion. - Customer Metrics & Insights: Define KPIs, build dashboards, and deliver actionable insights that drive customer health and lifetime value. - Team Leadership: Lead and mentor a high-performing CS Ops team—cultivating a culture of accountability, growth, and impact. - Cross-Functional Enablement: Partner with Sales, Product, Marketing, and Finance to align customer initiatives and enhance the end-to-end experience. - Forecasting & Planning: Own the various post-sales forecasting and modeling to support strategic planning and board-level visibility. - Innovation & Excellence: Bring a continuous improvement mindset to tooling, systems, playbooks, and automation across all customer teams. What You Bring: - 6+ years of experience in B2B SaaS operations or customer success—preferably in a scaling or enterprise environment. - Deep fluency in CS metrics, journey mapping, health scoring, and segmentation strategies. - Strong analytical and data visualization skills (Excel, SQL, BI tools like Tableau/Looker). - Proven ability to lead cross-functional initiatives and translate vision into execution. - Experience managing and mentoring high-performance ops teams. - Comfort operating in ambiguity while maintaining rigor and accountability. - Bonus: Experience with Gainsight, Salesforce, CPQ, or customer lifecycle tools. Plan for Success: - First 30 Days - Discovery and Relationship Building Meet with direct reports and key stakeholders to understand their roles and current projects. Conduct a thorough review of existing customer success operations, processes, and tools. - First 60 Days - Deep Dive and Initial Recommendations Dive deeper into manual processes to identify specific areas for automation and AI implementation. Analyze existing data and reporting to understand key metrics and identify gaps, presenting initial findings to leadership. - First 90-120 Days - Strategic Plan and Initial Implementation Develop a comprehensive 6-12 month strategic plan. Begin implementing "quick win" initiatives while presenting the full plan to leadership for approval. - 120+ Days - Execution and Iteration Continuously execute the strategic plan, manage projects, and iterate on processes based on data and feedback to build a world-class Customer Success Operations function. Why SailPoint: - Own Real Impact: Your work will directly influence revenue retention, customer growth, and our long-term success. - Grow with Us: We’re scaling fast—this role is a launchpad for future executive leadership. - Join a Culture of Excellence: You’ll work with some of the best minds in GTM and operations, in a culture built on trust and innovation. If you're ready to transform customer success into a strategic growth engine—we want to hear from you. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $156,700 - $264,084.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal's Technical Operations. The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal's Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required. The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis. - Top Objectives: - Drive and own day-to-day execution of team - Manage reliability and productivity of the team - Optimize current workflows by identifying gaps and opportunities to streamline - Maintain overarching documentation and training requirements - Communicate effectively with internal, external, technical, and non-technical parties Responsibilities: - Supervise the end-to-end distribution of NBCUniversal's live events and linear channels across a diverse portfolio of products, platforms, and partnerships - Maintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholds - Lead daily operational decision-making and drive procedural direction - Onboard new systems and support processes into the operation - Establish workflow documentation and orchestrate training certifications - Manage the support preparation and execution for high-profile events - Generate performance metrics and analyze issue trends and discrepancies - Oversee shift scheduling to ensure proper operational coverage - Maintain maintenance support and communication models - Develop workflow expertise and communicate knowledge throughout the operation - Collaborate with Technical Operation peers on delivery assurance to internal and external clients - Partner with engineering teams to manage terrestrial and cloud distribution architectures - Create and maintain strong working relationships with external distribution partners Qualifications Requirements: - Bachelor's degree or related media experience is required - 3+ years industry, database, or related analytic experience is required - 3+ years Network Operations, Digital Operation, or Media Operations facility experience is required Desired Characteristics: - 3+ years support technical role experience - 3+ years in a customer/client/vendor facing role - Proven ability to collaborate with a variety of people across multiple position levels and departments - Prior experience using JIRA and Service Now ticketing systems strongly preferred - Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint) - Excellent written and verbal communication skills - Proven ability to successfully manage significant projects and document procedures - Ability to manage multiple competing priorities - Ability to analyze and interpret data - Ability to influence others Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. - Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24x7x365 operation - Must have unrestricted employment authorization in the US - Must be 18 years or older - Must apply via NBC Universal career site to be considered - Must be willing to work at the Stamford, Connecticut facility This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $92,000 - $110,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Use AI tools to generate, structure, and refine Statements of Advice (SOAs) and Records of Advice (ROAs) in accordance with Australian regulatory requirements and best practice standards • Apply critical review skills to AI-generated advice documents, checking for accuracy, compliance, suitability, and client-specific relevance before adviser sign-off • Conduct investment, insurance, superannuation, and strategic research to inform and quality-check advice content • Prepare annual review documents, portfolio reports, and client review packs using workflows • Analyse client financial data to model scenarios and projections in support of advice strategy • Ensure all advice documents comply with relevant compliance frameworks, including AFSL requirements and the Best Interests Duty • Liaise with the adviser to refine advice strategies and ensure accurate reflection of client goals and circumstances • Maintain and update document templates to ensure consistency and efficiency • Coordinate and prepare for scheduled annual and semi-annual client reviews • Compile pre-meeting packs including portfolio valuations, asset allocations, and fee disclosure documents • Update client records and financial data in the CRM/practice management system following review meetings and as work is conducted throughout the year • Track review schedules and follow up on outstanding client actions post-meeting • Handle client onboarding administration including data collection, file setup, and ID verification • Process new business applications, rollovers, and product instructions with fund managers, insurers, and super funds • Correspond with clients, product providers, and third parties via email and phone in a professional and timely manner • Maintain accurate and up-to-date client files and records within the practice management system • Prepare Fee Disclosure Statements (FDS) and Opt-In notices as required • Assist with compliance documentation, file notes, and audit trail maintenance • Support invoicing, fee collection, and general office administration as required

Role Description This is a technical business operations leadership role dedicated to the internal resource management of the Hardware Platform Solutions (HPS) engineering group. As the Operations Lead, you are responsible for the strategic oversight and day-to-day management of a team of internal buyers and administrative staff executing budget tracking and asset management. You ensure that high-stakes hardware development remains fiscally transparent by providing the engineering team with a 360-degree view of all internal costs—from equipment investments to project-specific spending and general overhead. Qualifications - Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred. - 7+ years of experience in project operations or departmental budget management, with at least 2 years in a supervisory or team-lead capacity within a hardware, manufacturing, or R&D environment. - Deep understanding of tracking CAPEX (fixed technical assets) and OPEX (variable project spend and general overhead). - Proven ability to manage a small team while handling complex data sets and procurement workflows in a fast-paced engineering setting. - Ability to "speak the language" of engineers while providing clear, authoritative direction to administrative and buying staff. Requirements - Manage a team of internal buyers and admins; define clear roles and responsibilities to ensure the "Purchase-to-Pay" workflow meets critical engineering milestones. - Establish and enforce standardized procurement protocols for the team to ensure data integrity and audit readiness across all HPS financial transactions. - Act as the escalation point for complex procurement hurdles, streamlining communication between buyers, vendors, and the engineering lab. - Oversee the end-to-end tracking of hardware-specific capital investments, including lab instrumentation, specialized machinery, and testing infrastructure. - Partner with engineering leads and your buying team to ensure all equipment procurement follows internal workflows and stays within the department’s allocated investment envelope. - Execute real-time monitoring of internal operational spending, focusing on prototype materials, vendor-on-premise costs, and specialized engineering software licenses. - Lead monthly budget reviews with admins and buyers to identify and correct variances between planned spend and actuals, flagging risks to engineering leadership. - Track and manage the HPS group’s internal overhead, including facilities-related hardware costs, recurring software subscriptions, and general lab supplies. - Mentor the administrative team on financial software and budget tracking tools to improve the accuracy of reporting and the speed of procurement cycles. - Own and update the HPS Operations Dashboard (Power BI, Tableau, or Excel), translating raw spending data from your team into simple, scannable insights for the technical team. - Act as the internal point of contact for navigating procurement and business management systems to ensure the lab has the resources it needs to operate efficiently. Company Description Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.