Description and Requirements The Team You Will Join When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity The Composite AI Product Management & Enablement team is building a new AI product operating model for MetLife, coordinating delivery across multiple platforms and enablement teams. This role leads delivery coordination and portfolio operations across the program - tracking cross-team dependencies, managing delivery rhythm, and ensuring commitments are visible and moving. Scrum Leads and Portfolio Operations Specialists report directly to this role. Key Responsibilities - Lead delivery coordination across platform and enablement pods - tracking cross-team dependencies, managing risk escalations, and maintaining end-to-end delivery visibility - Serve as portfolio operations leader: own delivery cadence, PI-level planning activities, increment commitments, and metrics reporting across the program - Lead and develop a team of Scrum Leads and Portfolio Operations Specialists who report directly to this role and serve the portfolio - Partner with Product Management to align delivery sequencing with roadmap priorities and surface blockers early - Coordinate dependencies across internal pods and partner platform teams to reduce friction and maintain program momentum Required Qualifications - 10+ years in Agile program management, with demonstrated experience leading delivery across multiple concurrent teams or workstreams - Proven track record coordinating cross-team dependencies and managing delivery risk in complex, multi-platform environments - Strong agile delivery background with practical experience running portfolio- or program-level planning and cadence - Excellent facilitation, communication, and organizational skills; comfortable operating in ambiguity during a stand-up phase Preferred Qualifications - SAFe Release Train Engineer (RTE) or equivalent agile delivery certification - Experience in a product company or product-oriented platform delivery environment - Background in portfolio-level Agile or DevOps transformation within a large enterprise context - Deep hands-on experience with ALM and portfolio management tooling (e.g., Azure DevOps, Jira, Rally, Targetprocess, or equivalent) The expected salary range for this position is $140,000- $195,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Role Description As a Junior AI Automation Engineer , you’ll help build and improve a complete business automation system that connects customer communication, lead management, scheduling, finance, and internal operations. This role is designed for someone who is eager to learn, can follow clear specifications, and is comfortable working with APIs and automation workflows. You will build and deploy a complete business automation system from scratch. The stack centres on: - n8n (self-hosted) - Airtable - Claude API - Chatwoot - WATI (WhatsApp Business API) - Wave Accounting - Google Workspace APIs The system spans five operational domains and includes approximately 35 automation workflows across three service tiers. What You Will Do - Phase 1 — Infrastructure Setup (Days 1–2) - Provision and configure a VPS (Hetzner or DigitalOcean) with Docker. - Install and configure n8n self-hosted with authentication and HTTPS. - Deploy Chatwoot (self-hosted) and connect all communication channels. - Set up credential management and environment variables for all APIs. - Phase 2 — Core Automations (Days 3–14) - Build the WhatsApp inbound handler with Chatwoot webhook integration. - Implement Claude API integration for message classification and AI draft generation. - Build the Airtable database schema (Clients, Customers, Jobs, Quotes, Technicians, Conversations). - Develop lead scoring, missed-lead recovery, and quote follow-up sequences. - Build job notification flows to technicians with confirmation logic. - Implement no-show reminder system (24hr and 2hr pre-job). - Phase 3 — Revenue & Operations Automations (Days 15–21) - Integrate Wave Accounting API for invoice auto-generation. - Build payment reminder sequences (Day 0 / 3 / 7 / 14) with escalation logic. - Integrate Google Calendar API for scheduling and technician assignment. - Implement route optimisation via Google Routes API with daily technician briefings. - Generate weekly and monthly reports with Claude-written summaries. - Phase 4 — Retention & Intelligence Automations (Days 22–30) - Google review monitoring via Places API and AI-drafted reply workflow. - Customer retention sequences (90-day, 180-day re-engagement). - WhatsApp broadcast campaign system with opt-out compliance. - Seasonal maintenance reminders and greeting campaigns. - Competitor pricing monitoring via Google Maps and Carousell. - Annual service contract management with auto-scheduling. - Phase 5 — Internal Systems - VA performance dashboard with SLA monitoring and alert triggers. - Client onboarding automation (form → Airtable → system setup → VA assignment). - QA monitoring with sentiment detection and escalation alerts. - Monthly billing automation for FortePartner’s own client invoices. - Ongoing (Post-Build) - Monitor system health and resolve workflow failures promptly. - Update AI prompts based on quality feedback from the VA team. - Onboard new clients into the automation system as the business scales. - Build additional automations as the business grows. Qualifications - Must-Have Experience - n8n — hands-on workflow building, webhook handling, conditional logic, scheduled triggers, and error handling. - REST API integration — comfortable reading API docs and building HTTP request nodes independently. - Airtable API — able to read, create, and update records via API (not only UI). - LLM API integration — experience calling OpenAI/Claude (or similar) with structured prompts. - Linux VPS — set up Docker, manage services, configure HTTPS, and troubleshoot server issues. - WhatsApp Business API — experience with WATI, 360Dialog, or similar BSP. - Strong Advantage - Chatwoot — self-hosted deployment and inbox configuration. - Google Workspace APIs — Calendar, Gmail, Places, Routes. - Wave Accounting API — invoice and transaction management. - Multi-tenant automation design — one workflow serving multiple clients with different configurations. - Prompt engineering — system prompt design for consistent AI output quality. Working Style - Comfortable working from detailed written specification without hand-holding. - Proactive communicator — flags blockers early and asks the right questions. - Delivers working builds — tests flows end-to-end before marking tasks done. - Documents clearly so a non-technical team can understand the logic. - Available for a daily async check-in during the 30-day build phase. Good to Have - Prior work with home service businesses, field service management, or similar SMB verticals. - Experience building automations that support VA teams or BPO operations. - Familiarity with Singapore-specific tools (PayNow, Carousell, SingPass-connected services). - Make.com experience (as a fallback if self-hosted n8n is not feasible). - Basic frontend or form-builder skills for lightweight client-facing tools. Engagement Details - Phase 1 Deliverable : Full automation system live and tested within 30 days. - Ongoing Retainer : Monthly agreement for maintenance, new automations, and scaling support. - Communication : Async-first via WhatsApp or Slack; video calls for scoping and reviews. - Handover / IP & Confidentiality : All n8n workflow exports, Airtable schema docs, and setup notes required; NDA and IP assignment required before project commencement. - Payment Terms : Milestone-based for Phase 1; monthly for retainer. Ready to Make an Impact? Apply now at https://asiacruit.com or send your resume to careers@asiacruit.com with the subject line: “Junior AI Automation Engineer – [Your Name]”

Role Description As the Manager, Cyber Architecture, you will be an integral leader of the cybersecurity department while also collaborating with stakeholders across the university ecosystem, and reporting to the Director, Cyber Architecture and Engineering. This is a full-time exempt position, eligible for all of USC’s fantastic Benefits + Perks. This opportunity is remote. The Manager, Cyber Architecture manages the university’s overall security architecture, ensuring the integrity of IT systems and maintaining compliance with all applicable regulatory standards. Leads the specialized teams responsible for executing cybersecurity strategies in alignment with established architectural principles. Manages assessments and recommends security solutions at the enterprise or local level across the university. The Manager, Cyber Architecture will: - Manage assessments and recommend security solutions at the enterprise or local level across the university, including research security. - Design robust security systems and respond swiftly to potential vulnerabilities. - Provide key input with defined security architecture guidelines. - Provide technical security-related perspectives upon request. - Perform regular reporting on security metrics. - Lead the strategic development and execution of the university’s comprehensive security architecture, ensuring alignment with architectural principles. - Shape and influence security policies, perform thorough assessments, and advocate for enterprise-wide security solutions, emphasizing research security. - Direct specialized teams to implement security strategies effectively, fostering a culture of excellence and compliance. - Participate in staff management activities (e.g., hiring, coaching, training, performance reviews, pay actions, and promotions). - Offer recommendations to leadership on security monitoring and incident response strategies based on informed analysis. - Provide expert technical insights on security-related matters upon request, serving as a resource for the organization. - Collaborate with stakeholders to ensure the security architecture supports the university's goals and risk management strategies. - Maintain a forward-looking perspective on security trends and technologies, ensuring the architecture evolves to meet emerging threats and opportunities. - Ensure architecture evolves with changes in legal, regulatory, and technology environments that may affect operations, and communicate updates to senior management and staff. - Encourage a workplace culture where all employees are valued, value others, and have the opportunity to contribute through their ideas, words, and actions, in accordance with the USC Code of Ethics. Qualifications - 7 years of experience in security architecture design and network security and/or related fields. - A bachelor’s degree or combined experience and education as substitute for minimum education. - Extensive experience in security architecture design, with the ability to conceptualize and implement effective security frameworks. - Proven knowledge of network security technologies and solutions. - Understanding of cybersecurity best practices and the ability to apply them effectively. - Working knowledge of network security concepts and strategies, including fundamentals and attack strategies. - Familiarity with application frameworks, security concepts, and strategies, to allow for secure application environments. - Experience with Operational Technology architecture requirements and concepts. - Knowledge of modern data center technologies (e.g., virtualization, containerization, cloud computing, disaster recovery). - Technical expertise necessary to deliver enabling technologies and applications that support the university's objectives. - Ability to design, evaluate and document processes, leading teams in process review and improvement. - Understanding of Software Development Lifecycle (SDLC) and Infrastructure Development Lifecycle (IDLC) processes, integrating security considerations throughout. Requirements - 10 years of related experience. - A bachelor’s degree in information science or computer science or computer engineering or in related field(s); or combined experience/education as substitute for minimum education. - Proven leadership experience. - Experience in a university environment. - Familiarity with existing university security architecture. - Cyber certification (e.g., CISSP, GIAC, CISM). Benefits The annual base salary range for this position is $205,068.39 to $225,319.41. To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package.

• Lead the adoption of ServiceNow and AWS-native AI capabilities • Identify opportunities where AI reduces manual effort and improves service outcomes • Design a repeatable, domain-aligned pattern as a Spotify Backstage Software Template • Architect production-ready MCP servers with integrated authentication and RBAC • Develop reference Python MCP servers for enterprise domains like Workday • Implement shared authentication libraries for Entra ID and OAuth flows • Build a tool-accuracy eval harness to validate LLM tool behavior in CI • Automate registration with AWS Bedrock AgentCore Gateway • Manage container deployment on AWS ECS Fargate using read-only filesystems • Deploy infrastructure-as-code using Terraform or CloudFormation • Instrument observability using OpenTelemetry tracing and structured JSON logging • Conduct technical design reviews and architecture governance • Transfer knowledge to the platform team through live sessions and documentation