Title: Senior Manager, Patient Access & Reimbursement Services, Market Access (East) Location: Cambridge United States Hybrid/ remote Job Description: Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. The impact you will make: Agios Pharmaceuticals is searching for a dynamic Senior Manager, Patient Access and Reimbursement Services to join our growing Patient Access team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping Sickle Cell Disease patient communities. The Senior Manager, Patient Access and Reimbursement Services is a unique leadership opportunity, providing day-to-day oversight for two of our geographic regions (Northeast and Southeast). Each Senior Manager will lead a team of 6 Patient Support Managers (PSMs), who interact directly with Sickle Cell Disease patients, caregivers and healthcare professionals. This individual will lead all aspects of the regions day-to-day activities – accountable for performance coaching and development, case review and metrics, in the spirit of continuous improvement. The Senior Manager will report to the Director Patient Access and Reimbursement Services. What you will do: - Manage day-to-day patient access operations, including decision-making, and guidance on case escalations. - Collaborate with hub vendor, specialty pharmacies, and internal stakeholders to ensure seamless patient access. - Lead a team of PSM’s to deliver exceptional customer service for enrolled patients, caregivers, and healthcare professionals. - Coach and mentor direct reports through in depth coaching sessions, one-on-ones to ensure talent development and growth. - Collaborate with regional Sales leaders to ensure PSM responsibilities are clear within regional engagement and optimization plans and goals embodying the One Agios spirit. - Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value. - Foster collaborative relationships with both internal and external partners with minimal guidance including but not limited to field sales, clinical nurse educators, national accounts, commercial operations/analytics and medical. - Partner with training and co-facilitate new hire and refresher training for new and existing PSMs. - Attend industry conferences and represent Agios, as needed. - Ensure compliance with all corporate and industry policies in collaboration with Agios Legal, Regulatory and Compliance. What you bring: - Bachelor’s Degree required. Health Care/Social Work (or related field) a plus. - Minimum 5 years + of work experience in healthcare/pharmaceuticals and 1 year of supervisory/management experience, or the equivalent combination of education and experience. - Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com. - Demonstrated ability to motivate, coach, and inspire a team. - Desire to innovate and work in a fast-paced, flexible, and energetic environment. - Strong communication skills and interpersonal skills to guide others internally/externally. - Ability to communicate and execute company and commercial goals. - Possess strong written and verbal communication skills, exceptional listening, critical thinking, problem solving, negotiation and mediation skills. - Ability to navigate difficult conversations and handle sensitive issues with opposing opinions. - Highly passionate and enthusiastic about Agios core competencies. - This position may require ability to travel within United States up to 20%. Preferred Qualifications - Rare, ultra-rare, or genetically defined disease experience - Located in Eastern or Central time zones Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description. What we will give you: - Deliberate Development. Your professional growth as one of our top priorities. - Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. - Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. - Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. - The current base salary range for this position is expected to be between $131,035 and $196,553 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. - Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. - Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. - Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked. Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.

Title: Patient Support Manager, Market Access Job Code2446 Location: Southwest United States Remote Job Description: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. The impact you will make: Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping Sickle Cell patients. The Sickle Cell Patient Support Manager is responsible for coordinating comprehensive care for patients living with sickle cell disease. This role focuses on improving patient outcomes through education, care coordination, access support, and collaboration with healthcare providers and community resources. The Patient Support Manager serves as a key advocate for patients, ensuring timely access to treatment, adherence to care plans, and a high-quality patient experience. The Patient Support Manager will report to the regional Senior Manager Patient Access and Reimbursement Services. What you will do: - Contribute to the success of a best-in-class patient services program to support Agios’ Commercial Vision Mission - Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug - Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy - Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient’s treatment journey - Help patients make connections with other patients and serve as the “face of Agios” at patient meetings and industry conferences - Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies - Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs - Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients - Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies. - Demonstrates and maintains a high level of business acumen, understanding of Agios’ business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals - Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs - Is proficient in the use of Customer Relationship Management tool - Approaches patient and caregiver interactions with empathy, cultural humility, and an understanding of the lived experience and historical challenges faced by individuals with a rare disease - Applies a trauma‑informed approach to patient engagement, recognizing the impact of chronic pain, repeated healthcare interactions, and historical inequities on patient trust and decision‑making - Exceed in delivering a positive, dignified patient experience by building trust, actively listening, and addressing patient needs with compassion and urgency What you bring: - Bachelor’s degree required. Health Care/Social Work/Nursing (or related field) a plus. - Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus. - Knowledge of private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process - Knowledge of benefit verification and prior authorization process for oral products - Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com - Ability to proficiently use Microsoft Excel, Outlook, and Word - Ability to work independently and manage competing priorities - Experience working in cross-functional teams and effective in influencing without authority - Possess strong written and verbal communication skills, exceptional listening, critical thinking, and problem solving - This position may require ability to travel within the US up to 15% Preferred Qualifications - Rare, ultra rare, or genetic disease experience - Located in the West region Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. What we will give you: - Deliberate Development. Your professional growth as one of our top priorities. - Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. - Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. - Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. - The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. - Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. - Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. - Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

Title: Patient Support Manager, Market Access (Philadelphia / DMV) Job Description: Primary Work LocationRemote - US Job Code2437 # of openings1 Patient Support Manager, Market Access (Philadelphia/DMV) Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. The impact you will make: Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping Sickle Cell patients. The Sickle Cell Patient Support Manager is responsible for coordinating comprehensive care for patients living with sickle cell disease. This role focuses on improving patient outcomes through education, care coordination, access support, and collaboration with healthcare providers and community resources. The Patient Support Manager serves as a key advocate for patients, ensuring timely access to treatment, adherence to care plans, and a high-quality patient experience. The Patient Support Manager will report to the regional Senior Manager Patient Access and Reimbursement Services. What you will do: - Contribute to the success of a best-in-class patient services program to support Agios’ Commercial Vision Mission - Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug - Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy - Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient’s treatment journey - Help patients make connections with other patients and serve as the “face of Agios” at patient meetings and industry conferences - Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies - Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs - Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients - Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies. - Demonstrates and maintains a high level of business acumen, understanding of Agios’ business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals - Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs - Is proficient in the use of Customer Relationship Management tool - Approaches patient and caregiver interactions with empathy, cultural humility, and an understanding of the lived experience and historical challenges faced by individuals with a rare disease - Applies a trauma‑informed approach to patient engagement, recognizing the impact of chronic pain, repeated healthcare interactions, and historical inequities on patient trust and decision‑making - Exceed in delivering a positive, dignified patient experience by building trust, actively listening, and addressing patient needs with compassion and urgency What you bring: - Bachelor’s degree required. Health Care/Social Work/Nursing (or related field) a plus. - Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus. - Knowledge of private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process - Knowledge of benefit verification and prior authorization process for oral products - Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com - Ability to proficiently use Microsoft Excel, Outlook, and Word - Ability to work independently and manage competing priorities - Experience working in cross-functional teams and effective in influencing without authority - Possess strong written and verbal communication skills, exceptional listening, critical thinking, and problem solving - This position may require ability to travel within the US up to 15% Preferred Qualifications - Rare, ultra rare, or genetic disease experience - Located in the Northeast region Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. What we will give you: - Deliberate Development. Your professional growth as one of our top priorities. - Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. - Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. - Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. - The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. - Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. - Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. - Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked. Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.

Job Description About the Job We are looking to add a dynamic Manager of Technical Support Engineering to lead/develop a team of skilled engineers, enhance our operational processes, and elevate our customer experience. This is a hybrid role based out of our new office in Pune, India About the Role The Manager of Technical Support Engineering will ensure high service performance while fostering a culture of technical and service excellence. This leader will emphasize collaboration, hire team members with a strong sense of initiative, and instill pride in issue resolution while driving continuous improvement. Over time, they will become a trusted voice in the Global Support organization, enhancing processes, people, and tools to improve customer experience and reduce support burden. In this role, you will: - Work in the PST shift to lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges - Measure and manage the team to Rapid7's customer and business goals, and work with the Global Support Leadership team to refine metrics and goals - Develop Global Support team members via active coaching, performance management, and building career development plans - Work with members of Rapid7's Engineering & Products teams to identify opportunities to improve product supportability and the customer experience - Partner with Customer Success Management, Sales Management, and other teams to drive successful and fast resolution to escalations via our OneEscalation process, along with resolving proactive escalations identified via AI. - Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs - Understanding the importance of team culture and helping to build a team with a "can-do" attitude The skills you'll bring include: - 3-5 years of management experience in a technical customer support environment, including with demonstrable leadership progression in role. - Experience with software support within SaaS environments, with security experience preferred. - Demonstrated experience delivering Western service models with local talent. - Demonstrated success leading small to medium-sized teams to achieve and exceed operational goals. - Experience communicating highly technical concepts to a non-technical audience. - Experience working cross-functionally, learning and developing meaningful internal relationships to drive customer success. - Ability to build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction. - Experience in managing cases and workload in Salesforce Service Cloud. We know that the best ideas and solutions come from multi-dimensional teams-those that reflect a variety of backgrounds, experiences, and perspectives. If you're excited about this role and believe your experience can make an impact, don't be shy - apply today. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.