Role Description Fixify's Integrations Platform is both the framework and the ecosystem: the patterns, SDK, and abstractions our team builds, plus the integrations themselves that run on them across customer ticketing, identity, knowledge, and endpoint systems. We are heading toward hundreds of integrations authored by our team today, by FDEs and contractors against the SDK, and increasingly by AI agents working on top of a platform solid enough to keep that scale safe. We have reached the point where building the platform underneath all of that matters more than building any single integration. As a Senior Software Engineer on the Integrations Platform team, you would: - Build new integrations end-to-end and contribute to the platform that supports them. - Spot patterns across integrations and pull them into shared abstractions. - Work on more than the standard API-and-poll model: webhooks, callbacks, iPaaS bridges (Okta Workflows, Tines), and browser-driven flows. Qualifications - A track record of building or operating integrations, data pipelines, or ingestion systems, especially at multi-tenant scale across many customers. - At least 5 years of experience building scalable, observable SaaS systems. - Strong fluency in TypeScript and Node.js, with working knowledge of AWS primitives or equivalents (Lambda, SQS, S3). - Hands-on experience with RESTful API design, webhook patterns, OAuth flows, and rate-limit-aware client design. - Code that the next engineer is glad to inherit: modular, documented, idempotent. - A reviewer's instinct for pull requests, with the same care you bring to writing them. - Fluency with AI coding tools (Cursor, Claude Code, or equivalent), used as a multiplier rather than a crutch. - The confidence to say "I don't know yet, here's how I'd find out." Requirements - Utilize your expertise in Typescript to contribute to both the back-end and front-end code bases of the platform. - Thrive knowing it’s an iterative experience and you’ll learn more from shipping than from reading all the docs. - Constantly strive to refine and improve the code you inherit, not only the code you create. - Approach challenges with a blend of technical skill and creative thinking. - Be a self-motivated professional who finds and fills gaps, embraces a growth mindset, and makes our culture even stronger. Benefits - Endless opportunities to learn new things. - Work that influences organizations globally and makes a tangible difference in how people connect and collaborate. - A team that values every voice and learns from every challenge. - Transparency in decision-making to learn from our collective journey. - Direct visibility into how people use the integrations and how your changes impact their day-to-day lives.

• Architect for Scale: Lead the design and evolution of our global media processing and delivery infrastructure, ensuring low-latency, high-availability media for millions of users. • Accelerate product roadmap: Closely partner with XFNs to identify product opportunities to increase media consumption at Reddit. • Optimize Media Pipelines: Build and optimize resilient backend services for video/audio ingestion, distributed transcoding, and CDN routing. • Drive AI Integration: Partner with ML/AI teams to build a roadmap that supports media recommendation, content understanding, and GenAI. • Set the Standard: Establish engineering best practices, design the next generation of our media services, define strict SLOs/SLAs for our media operations. • Mentorship & Leadership: Guide and empower multiple engineering teams. Translate complex product requirements into actionable technical roadmaps and drive alignment across the company. • Leverage Modern Tooling: Thoughtfully utilize AI-assisted development tools to accelerate prototyping, system design, and coding, while applying rigorous judgment to validate and own the final outputs. Evangelize AI as a tool.

• Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability • Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders • Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies • Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship • Partner with product, design, and operations leadership to translate business strategy into technical plans • Leverage AI-augmented development tools to increase development velocity and code quality

• Develop an understanding of the team's domain and technology stack and actively seek guidance to grow technical expertise. • Handle small-to-medium features with support from more senior engineers, ensuring tasks are completed according to set timelines. • Write code adhering to established coding standards and participates in code reviews to learn best practices. • Collaborate with team members to understand feature requirements and implement solutions with guidance. • Focus on building reliable and maintainable software components, contributing to team deliverables with a focus on quality. • Utilise version control systems to manage code changes and maintain a consistent development workflow. • Participate in team meetings and sprint ceremonies, such as daily stand-ups and sprint retrospectives, contributing updates and feedback. • Engage in learning activities, including game days and training sessions, to build familiarity with the company's tools and processes. • Troubleshoot and debug issues with guidance, learning to identify and resolve common software bugs. • Demonstrate a willingness to collaborate with other engineers and stakeholders, developing teamwork skills necessary for larger projects. • Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised. • Active participation in on-call duties is required, with specific responsibilities determined by your assigned team and area of expertise.