Title: Manager, Health and Social Services - Central/Northern Indiana Location: Indianapolis, IN; Central or Northern Indiana Overtime status: Exempt Travel: Yes, 25 % of the Time Field-based/Remote Job Description: At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Health and Social Services Manager will lead a care management team while overseeing day-to-day clinical operations and health plan clinical initiatives to support achieving quality and affordability targets. The HSS Managers will support a team within different regions in Indiana. Responsibilities will include process improvement, execution of clinical decision processes, and team management, to include performance management and implementation of program initiatives. If you reside in Central or Northern Indiana, you will have the flexibility to work remotely* as you take on some tough challenges. Approximately 25-50% of field-based travel in Indiana. Primary Responsibilities: - Selects, manages, develops, mentors and supports staff in designated department or region - Develops clear goals and objectives for performance management and effectively communicates expectations, and holds the team accountable for results - In order to meet the unique needs of our members, have an intimate understanding of the contractual requirements - Identify, select, structure, and prioritize process improvement projects, ultimately implementing changes to meet program requirements - Conducts monthly audits of staff and participates in all other required audits and business monitoring - Ensures standardized execution of workflow processes, including conducting performance audits, quality reviews, and compliance adherence - Participates in training and coaching of direct reports as needed - Collaborates across Optum and UHG and interacted with Medical Directors, Senior Leaders, Quality, and other stakeholders You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current, unrestricted independent licensure as a Registered Nurse or Master's in Social Worker in Indiana - 3+ years of case management experience - 2+ years of experience providing support or care coordination for older adults - 2+ years of experience working within the community health setting in a health care role - 2+ years of experience facilitating and working in coordination with an interdisciplinary team - Intermediate level of proficiency in MS Office skills, including Word, Excel, Outlook, and PowerPoint - Resident of state of Indiana - Reliable transportation and the ability to travel within assigned territory to meet with employees, members, and providers Preferred Qualifications: - Experience with Long Term Service and Supports or Waivers Program - Management experience in managed care setting - Proven ability to navigate a TEAMs environment - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Du bist zentraler fachlicher Ansprechpartner für klinische Prozesse entlang der gesamten Patienten und Anwenderreise • Du verstehst und erklärst End to End Prozesse inklusive vor und nachgelagerter Abläufe sowie deren Abhängigkeiten • Du beherrschst unseren Standard, kennst dessen Freiheitsgrade und kannst ihn kundengerecht und durchgängig präsentieren • Du vermittelst souverän zwischen klinischen Prozesserfordernissen und unseren Applikationsspezialisten • Du schaffst Transparenz, indem du Prozessentscheidungen, Abweichungen und Risiken, sowie den fachlichen Projektstatus klar dokumentierst und kommunizierst • Du befähigst klinische Stakeholder zu fundierten Prozessentscheidungen und sorgst für Akzeptanz sowie nachhaltige Verankerung der definierten Prozesse im klinischen Alltag

• Primary subject-matter contact for clinical processes across the entire patient and user journey • Understand and explain end-to-end processes, including upstream and downstream workflows and their dependencies • Present the standard in a customer-appropriate and consistent manner • Act as intermediary between clinical process requirements and application specialists • Document and communicate process decisions, deviations and risks, as well as the clinical project status • Enable clinical stakeholders to make informed process decisions and ensure acceptance and sustainable integration of the defined processes into daily clinical practice

• Create & communicate incentive plans for sales associates & leaders • Manage the incentive budget • Lead huddles to drive excitement • Engage with employees heavily in chat • Develop and implement strategies to engage sales agents • Build and maintain strong relationships with sales agents • Train sales agents on product knowledge and compliance requirements • Monitor sales agent performance and provide feedback • Collaborate with marketing and product teams