Team Lead, Content Moderators
Location
Philippines
Posted
19 days ago
Salary
$1.2K / month
Seniority
Senior
Job Description
Team Lead, Content Moderators
Team Centro
• Supervise daily operations, ensuring team members meet accuracy, productivity, and compliance standards. • Provide guidance on complex cases, clarifying policy interpretations and reinforcing best practices. • Monitor team performance, tracking key metrics and offering feedback to improve efficiency. • Assist with scheduling and workflow management, ensuring balanced workloads and timely task completion. • Support training efforts, helping onboard new team members and reinforcing ongoing learning initiatives. • Collaborate with senior leads and managers to report trends, enforcement challenges, and areas for improvement. • Conduct content audits, reviewing moderation decisions to maintain consistency and identify gaps. • Act as a point of escalation, addressing team concerns and facilitating resolutions to complex moderation issues.
Job Requirements
- 2-4 years of leadership experience in compliance, regulatory affairs, or policy-related fields.
- Strong sense of integrity, professionalism, and the ability to respond to high-risk cases that include combatting hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation/disinformation.
- Strong ability to interpret and apply platform policies, ensuring team compliance and consistent enforcement.
- Proficiency in tracking and reviewing moderation data, identifying trends and areas for improvement.
- Effective written and verbal communication skills in English, with the ability to provide clear guidance and feedback to team members.
Benefits
- Fair bonus system
- Paid vacation and sick leaves days
- Leading company in its field on the market (worldwide)
- Learning and sport program
- Full remote work from home
- Cool & friendly team.
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