Team Lead, Content Moderators

Content Marketing ManagerContent Marketing ManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

19 days ago

Salary

$1.2K / month

Seniority

Senior

Associate Degree2 yrs expEnglish

Job Description

Team Lead, Content Moderators

Team Centro

• Supervise daily operations, ensuring team members meet accuracy, productivity, and compliance standards. • Provide guidance on complex cases, clarifying policy interpretations and reinforcing best practices. • Monitor team performance, tracking key metrics and offering feedback to improve efficiency. • Assist with scheduling and workflow management, ensuring balanced workloads and timely task completion. • Support training efforts, helping onboard new team members and reinforcing ongoing learning initiatives. • Collaborate with senior leads and managers to report trends, enforcement challenges, and areas for improvement. • Conduct content audits, reviewing moderation decisions to maintain consistency and identify gaps. • Act as a point of escalation, addressing team concerns and facilitating resolutions to complex moderation issues.

Job Requirements

  • 2-4 years of leadership experience in compliance, regulatory affairs, or policy-related fields.
  • Strong sense of integrity, professionalism, and the ability to respond to high-risk cases that include combatting hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation/disinformation.
  • Strong ability to interpret and apply platform policies, ensuring team compliance and consistent enforcement.
  • Proficiency in tracking and reviewing moderation data, identifying trends and areas for improvement.
  • Effective written and verbal communication skills in English, with the ability to provide clear guidance and feedback to team members.

Benefits

  • Fair bonus system
  • Paid vacation and sick leaves days
  • Leading company in its field on the market (worldwide)
  • Learning and sport program
  • Full remote work from home
  • Cool & friendly team.

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