Role Description Hey hey Kommunikationsprofi – wir suchen dich! Ob Urlaub, Auto oder neue Möbel - smava hilft bei der Finanzierung vieler Wünsche und vermittelt als Online - Vergleichsportal Kredite zwischen Kund*in und Partnerbank. Wir machen Kredite transparent, fair und günstig. Auch du willst aktiv zur Erfüllung der Kund*innenwünsche beitragen? Unsere Kund*innen freuen sich auf deine telefonische Beratung zum Einkommensschutz. Dich erwartet eigenverantwortliches Arbeiten in einer lockeren und familiären Arbeitsatmosphäre mit flachen Hierarchien. Zur Verstärkung unseres Vertriebsteams mit knapp 40 Vertriebler*innen aus den verschiedensten Bereichen suchen wir dich in Vollzeit als: Call Center Agent - Kreditabsicherung im Homeoffice (w/m/d) So sieht dein Team aus: - Gemeinsam mit deinen zukünftigen Kolleg*innen berätst du unsere Kund*innen rund um das Thema Kreditabsicherung nach Kreditabschluss. - Berücksichtigung der individuellen Wünsche unserer Kund*innen. - Hohe Kundenzufriedenheit durch hohe Serviceorientierung. - Offene Kultur mit flachen Hierarchien und starkem Team. - Genügend Raum, um dich selbst mit einbringen zu können. Das machst du bei uns: - Du bist Expert*in für unsere Kund*innen und berätst diese telefonisch zu den entsprechenden Versicherungsprodukten. - Ermittlung des individuellen Bedarfs deiner Kund*innen und Unterstützung mit maßgeschneiderten Lösungen. - Hohe Serviceorientierung für Kundenzufriedenheit. - Keine Kaltakquise - alle deine Kund*innen freuen sich auf deine telefonische Beratung. - Moderne Kommunikationstools und digitale Abschlussmöglichkeiten für einen effizienten Arbeitsalltag. Qualifications - Erste Erfahrungen im Vertrieb oder im Kundenkontakt (z.B. Vertrieb, Sales oder Telesales). - Serviceorientiert mit großer Leidenschaft für Kredite. - Kommunikationstalent mit offener und professioneller Art am Telefon. - Hohe Zuverlässigkeit und engagierte Arbeitsweise. - Motivation zur Weiterentwicklung und gemeinsames Durchstarten. - Idealerweise abgeschlossene kaufmännische Ausbildung. Requirements - Du hast Lust, mit uns durchzustarten und dich beruflich weiterzuentwickeln. - Wir fördern dein Potenzial und unterstützen dich bei der Entwicklung zum Vertriebsprofi. - Umfassende Einarbeitung zur Erlangung aller nötigen Kenntnisse im Bereich Vertrieb. - Erfahrenes Team unterstützt dich von Beginn an. Benefits - Gehaltsmodell mit ungedeckelter Provision. - Interne Karriereprogramme, Weiterbildungsmöglichkeiten und Coaching Angebote. - Flexibilität, zu 100% deutschlandweit im Homeoffice zu arbeiten. - Vollständig digitale Einarbeitung und unkomplizierte Zusendung des benötigten Equipments. - 30 Tage Urlaub und 10-Kind Krank Tage zusätzlich zum gesetzlichen Anspruch. - Kooperationen mit Sportanbietern für körperliche und mentale Gesundheit. - Engagement für ein diverses und inklusives Umfeld. Company Description Are you up for a successful grown-up start-up headquartered in Berlin-Friedrichshain? We are smava – the online credit comparison platform. We make loans transparent, fair and affordable! With more than 300,000 satisfied customers, we are one of the biggest FinTech companies in Germany. Become now part of our vision to shape the digital future of the consumer loan market!

• Perform client consultation: Plan, design, implement, and support IP-based call center solutions, with a focus on Five9. • Set up, configure, and test components of Contact Center platforms and integrated calling platforms. • Regarded as the technical expert in their job family within CDW. • Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function. • Serves as a senior advisor to leadership. • Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations. • Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise. • Defines project strategies or technical options to balance customer project goals and financial constraints. • Provides leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Teams. • Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation. • Escalates and communicates alternatives with associated risks with executives and stakeholders. • Ensures procedures are being followed and assists in resolving complex problems which require professional level input. • Regularly interface with customer’s technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections, and leading discussions to align expectations. • Ability to navigate difficult customer environments independently, effectively, and consistently. • Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise. • Educates the customer on solution as appropriate throughout the life of the project or service life. • Serves as the technical lead on Proof-of-Concept engagements and large-scale implementations. • Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically. • Recommends client project financial goals, metrics, and ROI. • Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome. • Contributes to industry best practices. Known resource within the technology industry.

Role Description As a Bilingual Contact Center Representative for John Deere Financial Inc., working remotely in Canada, you will: - Provide advanced product/service information and respond to complex customer questions about the product/service. - Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. - Make calls (by telephone or in person) to allocated customers to develop new relationships. - Act as a first point of contact for resolving customer queries and complaints. - Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer. - Provide exceptional service to customers to encourage continued use of the organization's products/services. - Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct. - Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. - Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Qualifications - Bilingual in both French and English. - AI and digital literacy – Ability to assess AI-generated content responsibly and use digital tools effectively while considering privacy, safety, and ethics. - Customer focus – Understanding customer needs and aligning support or solutions to meet those needs. - Relationship building – Establishing trust and rapport quickly with customers and stakeholders. - Communication skills – Leading effective service conversations, handling difficult customer interactions, and presenting solutions clearly. - Problem solving – Identifying client issues, understanding motivations, and finding practical solutions to challenges. - Adaptability – Adjusting thinking and work habits based on changing situations and customer needs. - Process awareness – Knowing when to escalate issues and understanding relevant policies and procedures. Requirements - Ability to lead without authority; works with guidance to influence and align stakeholders across functions and levels without direct authority. - Strong communication skills, able to communicate ideas, requests, and plans clearly and effectively. - Ability to ask strategic questions to uncover needs, opportunities, and challenges. Education - Bachelor's Degree or equivalent level of work experience. Company Description In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.

Role Description This is a remote position. Join our dynamic team as a Call Center Representative and play a vital role in delivering exceptional customer experiences. This position offers an exciting opportunity to engage with customers, resolve inquiries, and contribute to the overall success of our organization. If you are a clear communicator with a passion for helping others, this role is perfect for you. - Provide timely and accurate information to customers via phone, email, or chat. - Resolve customer issues efficiently while maintaining a positive and professional demeanor. - Support company goals by delivering outstanding service and contributing to team success. Responsibilities - Respond promptly to customer inquiries and provide clear, helpful information. - Handle a high volume of inbound and outbound calls with professionalism and empathy. - Document customer interactions accurately in the CRM system. - Identify and escalate complex issues to appropriate departments as needed. - Maintain up-to-date knowledge of products, services, and company policies. - Collaborate with team members to meet and exceed performance targets. - Follow established procedures to ensure compliance and quality standards. Qualifications - High school diploma or equivalent; additional education is a plus. - Proven experience in a customer service or call center environment preferred. - Excellent verbal and written communication skills. Requirements - High school diploma or equivalent; additional education is a plus. - Proven experience in a customer service or call center environment preferred. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Comfortable working with computers and navigating multiple software applications. - Ability to remain calm and professional under pressure. - Flexible schedule, including availability for evenings, weekends, or holidays as needed.