• Work in conjunction with the Operations Manager to assure compliance with service expectations and achievement of performance goals and objectives • Prepare reports and maintain records/maintain records as requested or required • Develop, implement, and deliver training programs for all levels of pharmacy personnel • Coordinate training schedule with members of management • Develop and maintain continual education support materials to assist the pharmacy staff in learning the specialized pharmacy systems • Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, and/or business technologies • Test trainees to measure progress and to evaluate effectiveness of training • Frequently report on progress of employees under guidance during training periods • Participates in the maintenance of corporate compliance and legal board of pharmacy inspection parameters • Monitor methods used by employees for Guardian Rx and/or POS and make on the spot corrections when needed • Assist employees with problems concerning “how to” perform specific tasks related to the pharmacy systems • Assists with staff training and the implementation of processes related to meeting accreditation standards

Role Description This role is responsible for planning and coordinating donor site visits across multiple countries to ensure they are well-structured, clearly communicated, and executed smoothly. You will work across fundraising, country offices, and program teams to ensure all stakeholders are aligned, timelines are met, and visits are planned with sufficient detail in advance. This role focuses on creating clarity, reducing last-minute changes, and ensuring country teams are well-prepared to host donors. Key Responsibilities - Visit Planning and Coordination (40%) - Coordinate end-to-end planning of donor site visits across multiple countries - Develop and manage detailed planning timelines, ensuring key milestones are met - Collect and confirm complete attendee information, travel details, and visit objectives - Ensure visa requirements, travel logistics, and country-specific considerations are addressed in advance - Agenda Development and Quality Control (25%) - Partner with country offices to develop clear, well-structured visit agendas - Ensure agendas are realistic, appropriately paced, and aligned to donor objectives - Review and refine agendas to reduce over-scheduling and last-minute changes - Confirm final agendas are complete, accurate, and shared with all stakeholders - Stakeholder Coordination (20%) - Serve as the central point of coordination across fundraising teams, country offices, and program staff - Ensure country offices receive timely and complete information to prepare for visits - Clarify roles, responsibilities, and expectations for each visit - Maintain and share a single, up-to-date version of schedules and key contact information - Planning Discipline and Risk Management (10%) - Establish and enforce planning timelines and deadlines for all stakeholders - Identify potential risks (e.g., late changes, incomplete information, site readiness) and address proactively - Manage changes to visit plans, confirming feasibility with country offices before finalizing - Post-Visit Coordination (5%) - Ensure final agendas and key details are documented and accessible - Support coordination of follow-up actions and internal communication after visits Qualifications - 3–5 years of experience coordinating complex activities involving multiple stakeholders - Experience working across teams, time zones, or international contexts preferred - Strong organizational and project management skills, with attention to detail - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Clear and professional written and verbal communication skills - Ability to follow up consistently and ensure completion of tasks across stakeholders - Strong judgment and problem-solving skills, particularly in situations with incomplete information - Experience supporting events, travel coordination, or cross-functional projects is a plus - Full professional proficiency in spoken and written English What Success Looks Like - Donor visits are planned in advance with clear timelines and minimal last-minute changes - Country offices feel well-prepared and have the information needed to host visits effectively - Agendas are clear, realistic, and aligned to the purpose of each visit - All stakeholders are working from the same, up-to-date schedule and contact list - Planning processes are consistent and repeatable across visits and locations Key Working Relationships - Development & Communications (Fundraising) teams - Country Office staff and leadership - Program teams - Executive Assistants and donor support teams Why This Role Matters Donor site visits are a critical part of building relationships and demonstrating program impact. This role ensures visits are well-coordinated, professionally executed, and aligned across teams, enabling a consistent and positive experience for donors and country offices alike. Child Protection Principles - Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation - Room to Read has zero tolerance for child abuse and exploitation. - All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse. - All children should be treated with respect and dignity. - The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse. - Room to Read shall integrate child protection into all its organizational strategies, structures and work practices. Protection from Sexual Exploitation and Abuse (PSEA) Principles - Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse. - Room to Read has zero tolerance for adult sexual exploitation and abuse. - Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated. - All adults should be treated with respect and dignity. - Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront. - Survivors referred to available professional assistance (e.g. mental health counselling), upon consent. Company Description Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions. We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries. Learn more at www.roomtoread.org .

Role Description The Customer Care Advocate (CCA) resolves customer inquiries via telephone, walk-in, mail, fax, web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim payments, and enrollment in accordance with LOS, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member & provider satisfaction/retention. The B version of this role requires the individual to speak Spanish fluently. - Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention. - Documents, researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with LOS, NCQA, HIPAA, NYSDOH, CMS and other legislative requirements. - Utilizes appropriate resources, resolves customer inquiries accurately & efficiently resulting in acceptable quality, first contact resolution/provider satisfaction, and performance. - Provides outreach related to claims, onboarding, effectuation, retention, provider inquiries, and any other complex inquiry. - Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution. - Participates in meetings, training, and skill development to support career path and individual development plans. - Is knowledgeable and enthusiastic about the company and our products and/or services. - Identifies and follows through on issues impacting the Health Plan and customer experience. - Develops effective internal working relationships for improved communication and collaboration. - Shares ideas and solutions to improve processes, procedures, and systems. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Regular reliable attendance is expected and required. - Performs other functions as assigned by management. Qualifications - High School diploma or equivalent, customer service experience preferred. - Entry level position. Duties performed under close supervision. - B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently). - Ability to multi-task to efficiently resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously. - Computer skills required, including the ability to navigate in a Windows environment. - Organizational skills, reasoning, problem solving skills, effective and diplomatic communication, ability to prioritize, multitask, and work in fast paced environment and remain professional and focused under multiple pressures and demands. - Successfully attends and completes all training as defined by the business unit. Requirements - Level II - in addition to Level I requirements: - Rating of “Performing” or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months. - Successfully complete training as required by the business unit. - Ability to efficiently resolve complex & escalated issues with minimal direction. - Advanced system and navigational skills. - Expanded communication skills across multiple channels including, but not limited to, voicemail, email, web chat, outbound calls, membership growth, retention, etc. - Takes accountability and ownership of issues and resolution with minimal supervision. - Level III - in addition to Level II requirements: - Rating of “Performing” or above on the Agent Dashboard and Competencies for a minimum 10 out of 12 additional months. - Successfully complete training as required by the business unit. - Self-sufficient in resolving complex & escalated issues. - Provide mentoring and support to new hires and peer group. - Assist with tasks assigned by management that require advanced problem-solving skills. - Demonstrates functional global thinking and takes initiative to recognize opportunities within the team. Physical Requirements - Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time. - The ability to hear, understand, and speak clearly while using a phone, with or without a headset. - Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Role Description En Comercial buscamos personas con fuertes habilidades analíticas, que quieran apoyar el desarrollo de un negocio enorme. Creamos estrategias para llegar a supermercados, bodegas y mayoristas para que prefieran nuestras marcas. Tus principales retos serán: - Ejecución en el Punto de Venta - Levantamiento de oportunidades - Levantamiento data competencia - Seguimiento en innovaciones y campañas Qualifications - Tener disponibilidad de 1 año para realizar prácticas pre profesionales - Tener disponibilidad de 30 horas semanales - Ser amante del trabajo en equipo y estar constantemente desafiándote Benefits - Tarjeta de alimentos mensual - Horario flexible - Día libre por tu cumpleaños - Hacer tu práctica en una de las multinacionales más grandes del mundo - Ser parte de proyectos con visibilidad en los diferentes equipos multifuncionales y la organización Company Description Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.