Job Closed
This listing is no longer active.
Associate Clinical Service Liaison
Location
United States
Posted
39 days ago
Salary
$90K - $118K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Associate Clinical Service Liaison
GeneDx
Role Description The Associate Clinical Service Liaison (CSL) serves as a key point of contact between internal teams and external stakeholders, supporting the delivery of high-quality clinical services throughout the genetic testing process. Responsibilities include: - Addressing client inquiries by phone, email, and other communication platforms. - Coordinating communication among internal teams. - Ensuring accurate documentation of patient and provider interactions. - Collaborating across departments to advance team objectives and uphold best practices in clinical service delivery. Job Responsibilities - Provides clinical customer service by facilitating communication between internal teams, healthcare providers, and clients to support timely and accurate case resolution. - Answers clients’ clinical questions regarding incoming samples, ongoing testing, result interpretation and/or variant classification. - Communicates with clients to resolve clinical issues related to test orders. - Manages routine cases at specific steps or throughout the testing process, ensuring appropriate escalation and follow-through. - Assumes personal responsibility for routine administrative tasks and supports team efforts aligned with corporate and departmental Objectives and Key Results (OKRs). - Demonstrates proficiency in internal systems to track, document, and communicate case progress. - Maintains high quality client support with accuracy and meets workload targets with attention to detail and professionalism. - Meets or exceeds productivity standards as assigned by team lead. - May serve as a subject matter expert for designated genes, disorders, tests, or workflows, offering guidance and insight to internal and external stakeholders. - May review and abstract clinical information provided by clients for phenotype-driven testing into GeneDx software. - May contribute to the development and clinical review of materials for websites, marketing, or other cross-functional projects. - Perform other duties as assigned to support the team or department. Qualifications - Master’s degree from an accredited genetic counseling program. - Proven ability to work independently and cross-functionally. - Excellent verbal and written communication skills. - High proficiency in internal systems and Microsoft Office 365 applications. - Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication. - Prior clinical or laboratory experience preferred but not required. Requirements - For Genetic Counselors, Certification by the American Board of Genetic Counseling (ABGC). - Licensure is required in the state where the employee works, if applicable; additional state licenses may be requested based on organizational needs. Physical Demands - Prolonged periods of sitting or working at a computer in a home office environment. - Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits. Work Environment - Frequent use of digital communication platforms (e.g. video conferencing, email, collaboration tools). - Ability to focus and manage complex tasks in a remote setting with multiple concurrent priorities. - May require occasional travel to laboratory sites, corporate offices, or conferences (typically <10%). Benefits - Paid Time Off (PTO). - Health, Dental, Vision and Life insurance. - 401k Retirement Savings Plan. - Employee Stock Purchase Plan. - Employee Discounts. - Voluntary benefits. - Programs for parents and parents-to-be, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.
Related Guides
Related Categories
Related Job Pages
More Clinical Research Jobs
Physician - Home Visits
Skilled Wound CareWound surgeons that specialize in ensuring that nursing home patients heal and wounds thrive.
Role Description Looking for dedicated and passionate physicians who want to deliver world-class care. Start a New Career in Wound Care! This career provides high satisfaction while achieving a great work-life balance. Hello fellow physicians!!! If you are passionate about wound care and want to work hard without sacrificing your life, then call us today to join our one of a kind medical group. Skilled Wound Care prioritizes work/life balance for physicians, allowing doctors to choose their own schedule, have 4-5 day work-weeks, no nights, no weekends, no Holidays, and focus their time on surgical procedures instead of admin work. Find a career with us even if you are not Board Certified/Eligible! We train all of our Physicians to become the best in wound care and start a new career! Qualifications - Must have an active Medical License. Requirements - Currently looking for a minimum of two full weekdays. - Full-time Monday through Friday physicians will receive priority consideration due to the magnitude of elderly care that's needed. Benefits - Choose Your Own Schedule - 2-5 Day Work-Week - Free Weekends - Protected Time-Off - No Calls - Full malpractice insurance - Equipment - 2 Fully covered weekend educational retreats per year with 16 hours of CME each - Work in Your Community - Yearly and quarterly bonus potential based on performance - Independent Contractor, Fee for Service Pay Model Company Description We are a nation-wide mobile surgical practice, focused on skin, wound, and ostomy patient issues in home and nursing home settings. Since 2007, Skilled Wound Care has been innovating mobile medicine delivery in the home and the nursing facility. This would set you up to become an expert in your field and highly advanced in your subspecialty. We provide mentoring, professional guidance, covered advanced wound care, and surgical training and on-boarding. To learn more information contact us today at (310) 445-5999! Or visit us at www.skilledwoundcare.com
Senior Biostatistician
Pulse Biosciences, Inc.Powering the next generation in bioelectric medicine with Nanosecond Pulsed Field Ablation technology.
• Develop statistical methodologies, protocols, and sample size calculations for pre-market and post-market clinical studies. • Plan methods to collect data and develop or review case report forms to ensure compatibility with plan design. • Evaluate reliability and validity of source information, apply weightings to raw data, and organize results in form appropriate to software requirements. • Designs clinical trials, analyzes study data to validate device safety and efficacy, and creates Statistical Analysis Plans (SAPs). • Perform advanced statistical analyses using appropriate methodologies. • Interpret results and provide strategic insights. • Review clinical literature and analyze Real-World Evidence (RWE) to set performance goals. • Write reports summarizing trial outcome statistics, indicating sources of data and limits on reliability and usability, for in-house, regulatory and publication target audiences. • Prepare statistical reports for regulatory submissions (FDA, CE Mark, other regulatory authorities like TUV) and address regulatory inquiries. • Performs analysis and generates visual/tabular data for scientific presentations and publications. • Collaborate with cross-functional team members (clinical affairs, data management, pre-clinical and R&D engineers) to define endpoints, analyze safety reporting, and prepare for submissions.to ensure data integrity and accurate analyses. • Develop statistical tables and data summaries as needed. • Review project database structures, edit checks and data management coding conventions. • Ensure compliance with industry standards and guidelines. • May attend relevant scientific and/or medical meetings. • Support publication of study findings.
Role Description Ora’s Clinical Documentation Management Specialists II (CDMS II) is responsible for the management, quality and oversight of the electronic Trial Master File (eTMF) associated with all phases of assigned clinical trials (i.e., set-up through final transfer / archival). CDMS II’s are crucial for ensuring Ora’s clinical teams operate in compliance with SOPs and processes, study sponsor expectations and all applicable regulations. This role will focus on the quality of documents being uploaded to the eTMF and monitoring compliance to the TMF relative to inspection readiness and handle such issues independently and with oversight for escalations as needed. Additionally, our CDMS II’s have the responsibility of preparing documentation required for regulatory agency inspections and internal audits. This role reports directly to the Manager while working in collaboration with various clinical study teams such as Quality Assurance, Chemical Manufacturing Control, and Medical Devices. Ora’s CDMS II’s will train to become Veeva Vault Super Users and be responsible for providing support and training to more junior team members, identify process improvements, handle escalations for documentation resolutions. What You’ll Do - Implement and administer Ora document management systems (Veeva Vault) and related procedures. - Manage documentation to ensure organization and accuracy. - Ensure clinical records are filed in a timely manner. - Perform quality-control (QC) review of clinical and regulatory documents submitted for entry into the eTMF. - Assist with the development of work processes and systems to support document management. - Train towards and actively serve as a Veeva Vault Super-user. - Develop and present training materials to educate trial team staff and CDMS I’s. - Assist the clinical team in the close-out and archiving of clinical documentation and reports. - Process and fulfill document requests from internal and external stakeholders. - Generate/review metrics reports intended as periodic review of study files for completeness. - Identify and classify documents or other electronic content. - Prepare and record changes to eTMF documents. - Assist in the development of document or content classification taxonomies. - Assist in the preparation of support documentation and training materials for end users. - Support assigned TMF corrective action plans. - Clear and sustained demonstration of the Ora Clinical’s Values. - Travel Requirements less than 10%. - Adhere to all aspects of Ora’s quality system. Qualifications - Bachelor’s degree with a minimum of 3 years’ experience with clinical documentation. - 3 years’ experience with record management systems (eTMF) in the clinical research field or equivalent combination of work experience, education, and training. Requirements - Prior experience with Veeva Vault, Montrium, Master Control, Documentum, Box is strongly preferred. - Familiarity with ICH GCP, DIA TMF Reference Model and regulatory guidelines/directives. - Familiarity with eTMF and CTMS software for document management activities. - Prior experience working in a CRO environment. - Familiarity with various aspects of clinical trials and regulatory submissions. - Detailed knowledge of regulatory requirements and ICH/GCP guidelines. - Demonstrated ability to work independently, take initiative, and mentor other team members. - Requires strong attention to detail and document organization skills. - Ability to communicate at multiple levels both internally and externally. - Multi-lingual communication is a plus. Benefits - Comprehensive healthcare options in Medical, Dental and Vision beginning day 1. - Flexible PTO & Unlimited Sick Time. - Competitive salaries along with a 401K plan through Fidelity with company match. - Adoption and fertility assistance provided along with offering 16 weeks paid Parental Leave. - Company Paid Life & Disability Insurance. - Remote & Wellness Reimbursement. - Employee Assistance Program. - Continued opportunities to grow and develop your career journey. - Opportunities to work with colleagues across the globe. - A chance to research new ophthalmic therapies that will impact patients across the globe.
Role Description ADTRAV is seeking a Travel Coordinator to support Leisure Travel Agents and management with different aspects of the reservation and reporting process for a dedicated client account. The Travel Coordinator will act as a main point of contact for the client and ensure we are meeting client expectations. - Provide support to the Leisure Agents to ensure ADTRAV meets the service levels expected by our client. - Oversee email inbox for team and ensure emails are responded to promptly and professionally. - Assist in answering the main phone line for team during business hours. - Conduct welcome calls for new orders. - Assign clients to agents as received and update tasks for new consults scheduled and update the CRM stage accordingly. - Monitor SLA requirements and work with agents to update files and CRM. - Schedule military travels to include air, hotel, and dinner reservations. - Ensure travel details are entered correctly by agents and do research in Sabre to handle customer service issues. - Assist with training agents on client processes, procedures, and SLA requirements. - Meet all KPIs as required for the position. - Create, maintain, and generate daily, weekly, and monthly reports for management and client contacts (e.g., KPI, SLA). - Utilize a variety of tools and applications, including Sabre, HubSpot, Smartsheet, Confluence, Jira, Microsoft Office, and internal systems, to support daily responsibilities. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 1-2 years of experience in a support/administrative role. - At least one year experience in the leisure/Corporate travel industry and with Sabre GDS required. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Strong customer service orientation with proven ability to establish and develop relationships. - Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams). - Experience using a CRM to enter and track activities preferred. - Excellent English written and verbal communication skills. - Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple tasks in a fast-paced environment and with minimal supervision. - Able to respond quickly in a dynamic and changing environment. - Strong analytical and critical thinking skills. - Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receiving feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. Requirements - The pay range for this position is $22-25/hour, depending on qualifications. Benefits - ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.



