• Scale Roadmap Management: Define and prioritize the backlog focused on growth, conversion and retention for the portfolio of financial and assistance products. • Partnership Management (Partnership PM): Work directly with external partners to ensure the best technical and commercial offering for users. • Funnel Optimization: Deeply analyze hiring/acquisition funnels, identify frictions and implement continuous improvements via A/B testing. • Ecosystem Integration: Orchestrate the delivery of these services within the Gringo, Zapay and Sem Parar apps, ensuring a unified and seamless brand experience. • Business & P&L Insight: Monitor product financial health metrics (take rate, CAC, delinquency, churn) and report results to executive leadership. • Cross-functional Leadership: Influence engineering, design, legal, compliance and operations teams to enable complex, regulated products. • Actively manage area demands, being responsible for planning, execution and monitoring the impact of deliveries. • Participate in decision-making, contributing analyses, data and critical perspective. • Collaborate with other areas and people, sharing information, learnings and context. • Constantly seek simpler, more efficient and sustainable ways to solve problems. • Contribute to the evolution of the team's and business's processes, practices and outcomes.

Role Description The Brecknell Scales Global Product Manager owns the full product lifecycle and global strategy for the Brecknell Scales portfolio (with additional Salter and AWTX branded products). This is a hands-on role that blends strategic product management with technical sales support and supplier relationship management. Brecknell focuses on affordable, easy-to-use, competitively priced scales primarily sourced from China (approx. 80% of volume). Key markets include medical, veterinary, food service/POS, postal/mail/shipping, and sports fishing. The role drives revenue growth, maintains strong margins where possible through unique/owned designs, mitigates risks from market saturation and direct-from-China competition, and ensures products remain simple, compliant, and low-maintenance to minimize technical support calls. What You Will Do Product Management Responsibilities: - Own the end-to-end product lifecycle for the entire Brecknell Scales portfolio — from new product discovery and market validation through launch, growth, maturity, and obsolescence/end-of-life planning. - Conduct regular product health checks and market analysis per key sector (medical, vet, food service, postal, etc.) to identify gaps, growth opportunities, and missing product needs. - Translate customer, sales, and market insights into clear product requirements, prioritized feature requests, and a multi-year global product roadmap. - Act as the primary voice of the customer and global market, ensuring Brecknell products remain simple to set up and use “out of the box” while reducing technical support needs. - Define and maintain product positioning, value propositions, and go-to-market strategies, with emphasis on globalization (harmonized SKUs across USA, UK, and ROW where possible). - Lead New Product Introduction (NPI) activities, targeting faster time-to-market (ideally 5–6 months), including pricing strategy, launch planning, sales enablement, training, brochures, manuals, datasheets, and website updates. - Manage supplier relationships with key Chinese partners (e.g., Easthigh, Charder, CZNewton, Suofei, etc.), including price negotiations, quality improvements, lead time management, new product development, and proactive identification of next-generation suppliers to maintain cost competitiveness and quality. - Manage relationships with AWTX China, and AWTX India. - Monitor and resolve obsolescence, component shortages, inventory/SMI/stockout issues, and quality holds in collaboration with purchasing, quality, and regional teams. - Ensure full regulatory compliance across regions (NTEP, OIML, NSF, FDA registration/listing, UPC-A/EAN-13 barcodes, safe battery shipping certificates, etc.) and manage associated annual fees/renewals. - Analyze product performance metrics (sales, margin, adoption, returns, warranty data, customer feedback) and conduct competitive analysis to drive improvements, portfolio rationalization, and margin protection on unique/owned products (e.g., Electrosamson, 6700U, ZP and Salter products). - Partner with marketing to keep all product documentation, images, quick-start guides (including French/Spanish), and sales tools up to date. - Interpret technical specifications, drawings, and datasheets, translating them into clear, customer-friendly language and supporting private labeling/OEM opportunities. - Drive initiatives for product enhancement to extend product lifecycle, keep products simple, easy to use and low-cost while adding smart features/benefits. - Support annual pricing reviews, price list updates (including Shopify/discontinued lists), and PLS/phase-out decisions. - Provide Technical support to customers and end users for the UK/RoW (NA tech support provided from Fairmont). Technical Sales & Commercial Responsibilities: - Provide expert technical sales support for complex enquiries, RFQs, tenders, and end user customer applications across the Brecknell (Salter and AWTX ZP) range. - Identify end user opportunities for strategic Brecknell (and AWTX) products, namely the 6700 series, ElectroSamson and ZP ranges. This will likely require onsite visits with the end user. - Collaborate with sales and channel partners, to develop account plans, drive cross-selling/upselling, and accelerate new business opportunities. - Participate in key customer visits, trade shows (e.g., Interweighing), negotiations, product demonstrations, and training sessions for sales teams, rep groups, channel partners and end user customers. - Help resolve escalated technical issues, objections, and quality concerns to protect revenue and customer satisfaction. - Support promotional campaigns, product launches, and initiatives aimed at increasing market penetration in medical, vet, food service, postal, industrial and fishing segments. - Travel as required for customer engagements, supplier visits in China and India, trade shows, and internal alignment meetings. Qualifications - Proven product management experience ideally, in the weighing/scales industry, or similar technical/consumer hardware products, ideally with exposure to China-sourced supply chains. - Strong technical competence in mechanical, electrical, and software aspects of scales and indicators, with the ability to understand and simplify complex specification and certification requirements for end users. - Understanding of global compliance and certification requirements (NTEP, OIML, NSF, FDA, barcode systems) and experience managing supplier lifecycles, quality issues, lead times, and cost pressures. - Excellent communication skills (written and verbal) at all levels — with customers, distributors, internal teams (USA/UK/China), and senior stakeholders. - Strong analytical and data-driven decision-making skills, combined with practical problem-solving for customer applications and business outcomes. - Self-motivated with excellent organizational skills; able to manage multiple priorities, projects, and ongoing tasks (e.g., manuals updates, supplier evaluations, pricing). - Experience or willingness to engage directly with Chinese suppliers, conduct supplier visits, and drive development projects. - A results-oriented mindset focused on growing revenue while protecting margins, reducing time-to-market, minimizing stockouts, and keeping products simple and reliable. - Knowledge of key Brecknell markets (medical, vet, food service, postal, industrial fishing) and distribution channels (retail, catalogues, internet, dealers, OEM) is highly desirable. Travel Requirements - Travel to the UK, China, India, trade shows, and customer sites expected. Education - High School Diploma or equivalent. Compensation Information - $80,800 - $121,200. Equal Opportunity Employer Statement ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Role Description The Senior Manager of Monitoring & Observability is responsible for the strategic direction, engineering evolution, and operational oversight of the organization’s enterprise observability capabilities. This role provides leadership across multiple monitoring and alerting platforms and teams, ensuring consistent standards, intelligent event correlation, and service-level visibility that enable faster incident detection, reduced MTTR, and scalable operations. This leader will combine deep engineering experience with people and vendor leadership to mature the organization from traditional monitoring to modern, outcome-driven observability. The role partners closely with infrastructure, application, cloud, SRE, and service management teams to ensure monitoring data drives actionable insights—not just alerts. Responsibilities - Strategy & Leadership - Define and own the enterprise observability and event management strategy, roadmap, and success metrics (e.g., MTTR reduction, alert quality, incidents caught by monitoring). - Lead and mentor multiple monitoring and alerting teams spanning infrastructure, application, network, and cloud observability platforms. - Establish governance, standards, and operating models for monitoring, alerting, and event management across the enterprise. - Serve as the senior escalation point for observability-related challenges during major incidents and platform outages. - Platform & Tool Oversight - Provide oversight and strategic direction for enterprise monitoring and observability platforms, including but not limited to: - SolarWinds (infrastructure and network monitoring) - AppDynamics / APM platforms - Splunk / log and telemetry platforms - Netcool / event management and correlation - AIOps platforms (event correlation, noise reduction, topology awareness) - ThousandEyes / digital experience monitoring - Drive integration and alignment across tools to reduce silos, eliminate duplicate alerts, and enable unified visibility. - Ensure effective lifecycle management of observability tools, maximizing return on existing investments. - Engineering & Transformation - Lead engineering initiatives to advance event correlation, enrichment, and service-level context (moving from alert-based monitoring to outcome-based observability). - Champion automation and intelligence in detection, correlation, and triage, including AIOps-driven capabilities. - Partner with architecture and engineering teams to embed observability standards into application, cloud, and platform designs. - Improve the quality of telemetry (metrics, logs, traces, events) and ensure data is usable for troubleshooting, trend analysis, and leadership reporting. - Operational Excellence - Improve alert signal-to-noise ratio and eliminate chronic alert fatigue through standards, tuning, and correlation strategies. - Ensure monitoring supports incident response effectively, enabling faster root cause identification and resolution. - Define and track KPIs and operational health metrics for observability platforms and teams. - Support continuous improvement through post-incident reviews, trend analysis, and proactive gap identification. - Stakeholder & Vendor Management - Act as a trusted partner to infrastructure, application, cloud, and operations leadership. - Align observability priorities with business outcomes and service reliability goals. - Manage vendor relationships and influence product roadmaps based on enterprise needs. Qualifications - 10+ years of experience in IT operations, monitoring, observability, or reliability engineering, with at least several years in a leadership or management role. - Strong hands-on engineering background in enterprise monitoring and event management systems. - Demonstrated experience transforming organizations from reactive monitoring to proactive, correlated event management or observability models. - Experience leading teams responsible for large-scale, multi-tool monitoring environments. - Strong understanding of incident management, ITSM integration, and service health models. - Excellent communication skills, with the ability to translate technical data into executive-level insights. Preferred Skills - Experience with large, complex enterprise environments (hybrid, cloud, regulated, or mission-critical). - Hands-on experience implementing or operating AIOps platforms for event correlation and noise reduction. - Familiarity with cloud-native observability, Kubernetes, and modern application architectures. - Experience establishing monitoring standards and governance across distributed teams. - Background working closely with SRE, platform engineering, or reliability-focused teams. Leadership Competencies - Strategic thinker with strong execution discipline. - Comfortable leading transformation and change at scale. - Balances technical depth with people leadership. - Data-driven, outcome-oriented decision-making. - Collaborative and influential across organizational boundaries. Benefits - Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. - Retirement Savings: We will support you as you save for your future. - Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. - Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

• Own the end-to-end lifecycle of the Cortex services portfolio, from concept through launch and ongoing optimization. • Design, build, and launch profitable service offerings for Customer Support, Professional Services, and Customer Success. • Develop comprehensive business cases for new service initiatives, including AI-powered solutions. • Lead the end-to-end service introduction process from concept to launch, securing leadership buy-in and influencing cross-functional stakeholders. • Establish and track key success metrics, using a data-oriented approach to drive continuous improvement and optimization of service offerings.