Role Description We are a mission-driven investigations and recovery firm specializing in returning unclaimed assets to rightful owners across North America. We reconnect families and individuals with long-lost funds—money that can support education, housing, or a new beginning. This is a high-volume, sales-driven role that requires a unique blend of "hustle" and "education." You aren't just selling a service; you are educating skeptical individuals on the reality of unclaimed property laws and the legitimacy of their own assets. As a Client Care Specialist, you are the first point of contact for people who often believe our service is "too good to be true." Your job is to pivot from a cold outreach to an educational deep-dive, helping potential clients understand the legal framework of asset recovery. - Overcome Obstacles: Handle "no's" and questions about legitimacy with professional poise. - Explain the System: We will provide full training on the U.S. Unclaimed Funds process, the Better Business Bureau (BBB), and state regulations. You must be a fast learner who can explain them clearly to others to build trust. - Lead with Facts: Use our Better Business Bureau (BBB) rating and legal documentation to educate the public on why we are a trusted partner in their recovery. Key Responsibilities - Strategic Outreach: Initiate outreach via phone, email, text, or mail to qualify and capture leads. - Client Education: Clearly explain the unclaimed property recovery process, our service structure, and why these assets exist in the first place. - Document Guidance: Guide clients through the technicalities of completing and submitting required legal agreements. - Follow-up Excellence: Maintain a consistent, relentless communication loop to move prospects from "skeptical" to "signed." - CRM Management: Log all activity and insights accurately in Salesforce. To all Lauth Investigations newly recruited sales teams: Lauth leadership and the coaching team are fully committed to your growth through a comprehensive 90-day ramp for success. This intensive period will include personalized coaching, dedicated mentoring, and rigorous group training sessions designed to sharpen your skills. While we are providing the tools and support necessary for excellence, we maintain high expectations for your professional development. We fully anticipate and expect consistent performance and execution as you navigate this ramp and solidify your path toward long-term success within the firm. Qualifications - Sales DNA: Experience in sales, collections, or results-driven client support where you are comfortable with commission-heavy structures. - Grit & Resilience: A proven ability to overcome frequent rejection and the persistence to educate a client until they understand the value. - Trust-Building Skills: The ability to sound authoritative yet empathetic over the phone. - Technical Setup: High-speed internet, a personal laptop, and a quiet, professional home workspace. - Hours: Total commitment to working U.S. Eastern Time business hours. Compensation - Base Pay plus commission based on each completed and qualifying Claimant Agreement.

• Own the full sales cycle for your territory - from prospecting and first outreach through discovery, proposals, negotiation, and close. • Build and maintain a strong pipeline of qualified opportunities, balancing warm inbound leads with proactive outbound prospecting. • Run compelling face-to-face meetings and tailored demos that clearly link Flipdish’s value to each customer’s commercial and operational goals. • Listen, diagnose, and advise - uncover pain points, build a consultative business case, and recommend the right solution and commercial structure. • Navigate complex deals with multiple stakeholders, handle objections, and move opportunities forward with pace and professionalism. • Challenge poor decisions and propose better ways of working. Constructive challenge is a responsibility - prioritising harmony over truth or progress is a failure of responsibility.

• Conduct high-volume outreach (120–200 calls per day) to prior customers seeking additional capital • Communicate via phone, email, and text to assist past clients with new financing applications • Identify client needs and align them with appropriate product offerings • Re-engage previous customers to understand their experience and generate repeat business • Maintain accurate and up-to-date lead statuses within the CRM system • Demonstrate resourcefulness and creativity in problem-solving and task completion • Collaborate with Senior Sales Representatives by transferring qualified prospects for closing

• Conduct high-volume outreach (120–200 calls per day) to prior customers seeking additional capital • Communicate via phone, email, and text to assist past clients with new financing applications • Identify client needs and align them with appropriate product offerings • Re-engage previous customers to understand their experience and generate repeat business • Maintain accurate and up-to-date lead statuses within the CRM system • Demonstrate resourcefulness and creativity in problem-solving and task completion • Collaborate with Senior Sales Representatives by transferring qualified prospects for closing