Role Description The Itinerary Support Coordinator provides administrative and client-facing assistance related to itinerary organization, scheduling, and documentation. This role supports the coordination of multiple components while ensuring accuracy, consistency, and timely communication. This is a support-based position focused on organization and client service rather than sales. - Assist with itinerary-related scheduling and coordination requests - Organize and maintain itinerary details, timelines, and documentation - Communicate with clients to confirm details, updates, and changes - Ensure itinerary components are accurately recorded and up to date - Respond to client inquiries in a professional and timely manner - Follow established workflows and quality standards - Collaborate with internal team members to support daily operations Qualifications - Strong organizational and time-management skills - Clear written and verbal communication abilities - High attention to detail and accuracy - Comfortable working independently in a remote environment - Basic computer proficiency and willingness to learn new systems - Professional, reliable, and service-oriented - Previous experience in itinerary coordination, scheduling, customer service, hospitality, or administrative support is helpful but not required. Benefits - Remote work flexibility - Structured and supportive team environment - Clear expectations and established workflows - Opportunity to develop coordination and client support skills Company Description We are a coordination-focused services company that supports clients with planning, scheduling, and experience-related logistics. We assist with organizing itineraries, timelines, and reservations while maintaining a high standard of communication and client support.

• Supporting our members via email and over the phone throughout their Second Nature journey • Handle complex, sensitive, and escalated queries with confidence, sound judgement, and genuine care • Spot patterns and trends in member feedback and proactively surface insights that can improve our product, processes, or member experience • Contribute to operational improvements, identifying inefficiencies, flagging gaps, and helping build better ways of working • Support the onboarding and development of newer team members, sharing knowledge and raising the standard across the team • Collaborate cross-functionally with teams including clinical, product, and operations to resolve issues and close feedback loops

• Provide bespoke customer service for Skylight Calendar and Frame customers • Engage with customers through high-volume phone, chat, email, and social media interaction • Support escalated customer issues involving complex hardware and software challenges • Contribute to project-based work as needed to enhance customer experience

Role Description Eaton’s FFD Fluid Filtration Division is currently seeking a Customer Support Specialist. This is a remote based position. All candidates must currently reside within the United States and must work out of a United States remote location. The Customer Support Specialist is responsible for entering orders and coordinating order transport accurately, timely and efficiently. This role is also expected to establish and maintain a working relationship with customers, assisting them and market channels in pricing, equipment identification, and expediting. The expected annual salary range for this role is $59000 - $86000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: - Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service. - Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management. - Manage all shipping details for customer orders in coordination with the Operations and Sales groups, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product. - Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service. - Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels. - Keep job skills and product knowledge current through participation in in-house training and outside educational opportunities to provide maximum value to the customer service representative position, to our customers and to Eaton. - Complete other duties as assigned by Manager. Qualifications - Associate’s or Bachelor’s degree from an accredited institution OR High School Diploma/GED with a minimum of two (2) years experience in Customer Service. - Must be legally authorized to work in the United States without company sponsorship, now or in the future. - Experience utilizing SalesForce and/or SAP (Preferred). Requirements - Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence. - Ability to speak effectively on the phone and before groups of customers and employees of the organization. Benefits We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.