Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You’ll report to the Director of Operations. We’re looking for a leader to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll - Improve the key success metrics associated with goals, including: - Revenue Targets - Customer Satisfaction Score - Service Level Goals - Quality Goals - Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. - Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team. Qualifications - Minimum 1 year call center, equivalent work or sales management experience. - Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license. - Continuously promote a performance-driven culture and always work towards reaching for amazing. - Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. - Consistently mentor and inspire others. - Customer focused mindset. - Understanding, interpreting, and manipulating data for reporting. Benefits - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Ask us about our paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities. - Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit here for more information. The anticipated range for individuals expressing interest in this position is $22-$25/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

• Provide input into revenue targets and strategies to support the Partnership, primarily for programs and initiatives in California. • Use various donor research and relationship building methods to Identify and cultivate a portfolio of prospects for the Partnership’s CA-based and national programming. • Work with other Development team members to steward CA-based donors and design and execute cultivation events to raise the Partnership’s profile in the region. • Draft concept papers, grant proposals and grant reports, as required. • Maintain contact and prospect information in Salesforce and ensure meeting notes and other information are appropriately captured in the system. • Work directly with other members of the Development team and adhere to standard procedures to ensure strong communication, collaboration and recordkeeping. • Seek out training opportunities that support professional growth and align with an annual performance management plan.

• Define and drive the Operational Excellence strategy and multi‑year transformation roadmap for Europe & UK. • Translate business priorities (growth, scalability, margin, customer experience) into structured improvement initiatives. • Balance short‑term operational improvements with long‑term capability and operating model development. • Establish and maintain regional governance, standards, and methodologies for end‑to‑end processes including: - Order‑to‑Cash - Service‑to‑Invoice - Installations & Project Delivery - Supply Chain & Warehouse Operations - Strategic Partner Management • Ensure consistency across countries while allowing controlled local flexibility. • Own and continuously develop the regional Operational Excellence playbook. • Drive adoption and value creation from Microsoft Dynamics 365 across Europe & UK. • Partner with IT and Business Process Owners to align system enhancements with the OE roadmap. • Define regional performance standards, dashboards, and KPIs to support transparent, fact‑based decision‑making. • Set and govern regional frameworks for strategic partner performance and compliance. • Drive partner scalability, quality, and risk mitigation through structured reviews, audits, and maturity assessments. • Ensure alignment between partner capabilities and medium‑term growth plans. • Lead and develop Operational Excellence capability across regions through matrix and indirect leadership. • Act as a change leader, ensuring stakeholder engagement, communication, and adoption at all levels. • Foster a collaborative improvement culture across Operations, Sales, Finance, HR, and IT.

• As a Bodily Injury Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities. • Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. • You will serve a critical role with the team, the customers, and the clients. • This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. • Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation