• Assist with the development and execution of an annual risk-based internal audit plan that aligns with the organization’s objectives and addresses key risks across operations, finance, compliance, IT, and other areas. • Plan and lead complex attest engagements including audits, reviews, and compilations from planning through reporting, ensuring engagements are conducted objectively and in adherence to standards. • Evaluate the design and operating effectiveness of internal control systems and risk management practices for clients and internally across the organization. • Identify control gaps, ineffective processes, and areas of risk exposure through audit testing and analyses. • Develop practical recommendations to strengthen governance, enhance risk management capabilities, and improve efficiency and effectiveness of operations. • Prepare comprehensive audit reports that document audit scope, findings, risks, conclusions, and recommendations. • Conduct quality assurance reviews to ensure engagements are carried out according to standards and organizational policies. • Consult with internal department leaders and process owners to advise on risks, controls, and opportunities for operational improvement. • Monitor implementation of internal recommendations and management action plans to remediate deficiencies. • Report on internal monitoring activities and key issues to executive leadership. • Establish and maintain collaborative relationships with external auditors and regulators as required.

• Resolve advanced desktop and application issues (performance problems, application conflicts, registry-level troubleshooting) • Take over tickets escalated from AI/automation systems when automated tools can’t complete the request successfully • Administer Microsoft 365 environments (Exchange Online, SharePoint permissions, security groups, conditional access policies) • Perform Active Directory tasks (user/group management, GPO troubleshooting, basic modifications) • Support macOS environments, including troubleshooting and basic Jamf/MDM administration • Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics) • Implement and support backup/recovery solutions, including file/folder restores from client backup systems • Identify and respond to security issues (phishing attempts, malware removal, MFA implementation) • Manage software installations, deployments, and licensing issues • Perform hardware diagnostics and coordinate replacements or on-site support when needed • Document all work in the service desk system (clear resolution notes, next steps, and time entries) • Create and maintain client-specific SOPs; contribute to ongoing process improvements • Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training • Collaborate with specialized teams (server, network, security) for escalations and complex issues • Participate in client onboarding and migration/projects as needed

• Support and administer macOS, Linux (Ubuntu), and Windows environments • Troubleshoot and resolve hardware, system, and software issues • Configure laptops, reinstall operating systems, and set up required software • Manage users and permissions in Google Workspace, Atlassian, and other platforms • Create and maintain organized technical documentation • Handle IT equipment logistics, including sourcing, inventory management, and coordinating incoming and outgoing deliveries for contractors • Support and maintain internal lab environments and networks • Assist with basic scripting tasks and automation initiatives

• Administer, configure, monitor, and optimize Serasa Experian's workload automation environment • Serve as a technical reference to ensure reliable execution of critical workflows • Support development, infrastructure, and operations teams in implementing and maintaining Control‑M jobs • Keep the production environment operational and aligned with the roadmap • Create, configure, and maintain job flows, ensuring standardization, performance, and governance • Monitor daily routines, handle failures and incidents, and ensure SLA compliance • Develop integrations using Control‑M and file transfer mechanisms • Document procedures, standards, operational policies, and best practices • Perform capacity, performance, and workload optimization analyses • Participate in digital transformation projects related to process automation • Provide 2nd‑ and 3rd‑level support for incidents, problems, and changes • Ensure security, compliance, and access management in the Control‑M environment