Smarter Surfaces for a Better World
Performance Manager
Location
New Jersey + 1 moreAll locations: New Jersey | Pennsylvania
Posted
17 days ago
Salary
0
Seniority
Senior
Job Description
Performance Manager
Axalta
• Acts as primary point of contact for identified customers and builds strong, collaborative relationships. • Provides high-level of dedicated customer support with frequent face-to-face visits. • Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance. • Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management. • Manages budget for each center and ensures monthly costs are within allotted parameters. • Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained. • Identifies and advises on process improvements to alleviate roadblocks facing the customer • Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and follows-up on issues in a timely manner. • Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers • Involves local Axalta teams and engages the appropriate resources for additional support when necessary
Job Requirements
- An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
- Minimum of 3-5 years of Automotive Refinish industry experience
- Bachelor’s degree preferred but not required
- Valid Driver’s License required
- Strong knowledge of repair shop operations as well as distribution fundamentals
- Working knowledge of Axalta’s core (APL) product lines
- Strong technical aptitude and problem solving
- Disciplined and able to perform effectively in unstructured and autonomous conditions
- Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
- Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations
Benefits
- Must be willing and able to travel > 50% of the time
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