• Monitor and ensure timely payment of freight invoices to carriers • Review freight invoices that are rejected for payment by freight audit provider, research and resolve discrepancies between provider and carrier • Ensure all freight invoices are accurately coded for internal rebilling to appropriate UMG department or Label group • Review and submit shipment paperwork to support the processing of carrier invoices • Assist in periodic audit of carrier payments by freight audit provider • Generate and publish shipment reports, freight spend metrics, and cost reports • Maintain open communication with UMG Supply Chain Team, UMG Label Groups, and carriers • Track shipments, identify and submit freight claims, follow-up with carriers for resolution and payment processing • Support the transportation team with bid requests, carrier selection, scheduling, and tracking outbound/inbound loads to ensure on-time delivery • Create shipment paperwork, customs documents, and schedule appointments

Role Description The Frontline Support Analyst – Solution 7 is a customer-focused role responsible for delivering exceptional support to users of Solution 7, Zone & Co.’s Excel-based reporting and budgeting solution for NetSuite. Acting as a trusted advisor to finance and accounting professionals, this individual helps customers maximize the value of Solution 7 by supporting the creation of refreshable management reports, forecasts, and financial statements powered by live NetSuite data. This role combines strong technical troubleshooting expertise with advanced Excel knowledge and a passion for customer success. The Frontline Support Analyst serves as a key point of contact for customers, ensuring timely issue resolution, minimizing business disruption, and providing a seamless support experience. What You'll Do - Manage incoming technical support incidents, requests, and changes, ensuring each is prioritized effectively. - Maintain a personal ticket queue, closing tickets promptly and meeting established service level agreements (SLAs). - Communicate proactively with customers, providing updates on ticket status and ensuring transparency throughout the support process. - Recognize when to escalate issues to Backline Support or other relevant teams for swift resolution of complex challenges. - Acquire in-depth knowledge of Solution 7 and its integration with NetSuite via SuiteAnalytics Connect, continuously enhancing expertise to provide exceptional support across reporting, budgeting, and consolidation use cases. - Take full ownership of support incidents, delivering consistent updates to customers and ensuring all issues are resolved satisfactorily. - Utilize Zendesk and JIRA to meticulously document all client interactions, ensuring real-time updates and clear record-keeping. - Engage in real-time client calls, representing the company with professionalism to effectively resolve technical incidents. - Educate customers on product features, software updates, and best practices to optimize their use of the products. - Assist customers with the installation, activation, configuration, and optimization of Solution 7 within their Excel and NetSuite environments, ensuring report templates and budget models align with their business needs. - Collaborate with cross-functional teams to relay customer feedback and insights, contributing to product improvements and enhancements. - Provide troubleshooting support for technical issues, utilizing strong analytical skills to identify root causes and deliver solutions. - Develop and maintain support documentation, including FAQs and knowledge base articles, to empower customers and improve efficiency. - Stay updated on industry trends and emerging technologies to provide informed support and advice to customers. - Foster a positive and collaborative team environment, sharing insights and best practices with colleagues to enhance overall service quality. - Participate in training and development programs to continuously improve technical skills and customer service abilities. - Monitor ticket trends and customer feedback to identify areas for improvement in support processes and customer experiences. - Conduct customer satisfaction surveys to gauge service effectiveness and identify opportunities for enhancement. - Implement best practices for customer support, focusing on efficiency and effectiveness in all interactions. - Assist in onboarding new customers, ensuring a smooth transition and positive experience as they start using the products. Qualifications - 3+ years of customer service expertise in a client-facing role. - 1+ years of experience with NetSuite (financial modules in particular) and a background in technical support. - Proficient in using Zendesk and JIRA for ticket management. - Exceptional written and verbal communication skills. - Friendly, confident, and professional demeanor. - Commitment to continuous learning and personal development. - Strong attention to detail and effective problem-solving abilities. - Excellent time management and prioritization skills in a dynamic environment. - Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and financial modeling; comfort with troubleshooting Excel add-ins is a plus. - Understanding of accounting principles, with 2-3 years of relevant experience. - Self-motivated, capable of working independently and collaboratively. - Bachelor’s degree in business, finance, computer science, or a related field. - Familiarity with NetSuite (particularly the General Ledger, financial reporting, and budgeting areas) and exposure to SuiteAnalytics Connect or similar data-connection layers is essential. - Basic knowledge of programming concepts and troubleshooting techniques is advantageous. Benefits - At Zone, our benefits are designed to enrich your life beyond the workplace. - As a fully remote company, we prioritize flexibility and balance. - Explore our comprehensive list of benefits at Zoneandco.com. Company Description Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact.

Role Description The seasonal Senior Quality Assurance Analyst will lead quality efforts across the full development lifecycle, from defining business and functional requirements to validating end-to-end system performance. This role combines strategic planning, hands-on testing, and cross-functional collaboration to ensure products meet technical standards and deliver exceptional customer experiences. As a subject matter expert and customer advocate, the analyst drives continuous improvement, champions usability, and ensures compliance with business goals through both manual and automated testing practices. Day to day, you’ll… - Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards. - Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues. - Propose and articulate process improvement ideas, including implementation strategies and actionable plans. - Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use. - Leverage test automation tools to enhance test coverage and improve testing efficiency. - Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior. - Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle. - Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices. - Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback. - Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation. - Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs. - Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage. - Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences. - Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently. Qualifications - Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. - Ability to anticipate customer needs and match them with appropriate products and services. - Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills. - Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation. - Comfort with working under pressure in a fast-paced environment. - Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation. - 5 years minimum related work experience. - Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail. - Self-sufficient and self-starter mindset with the ability to prioritize work efficiently. - Strong research skills. Requirements - Familiarity with multiple accounting and enterprise resource planning systems such as QuickBooks Online, Xero, and Sage. Benefits - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Can participate in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program. - (Virtual) fitness center programs. - Associate discount program. - Automatically enrolled in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Pay Range The pay range for this position is $73,400.00 - $110,100.00/Yr. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Role Description We're hiring an Analyst, Data Mining to join our Payment Integrity team. The Data Mining Analyst is responsible for reviewing claims data to identify incorrect payments. The analyst supports payment integrity quality control for incorrect payments identified both internally and by vendors. You will report into the Senior Manager, Payment Integrity. Work Location: This is a remote position, open to candidates who reside in: - Atlanta, Georgia - Chicago, Illinois - Dallas, Texas - Louisville, Kentucky - Minneapolis, Minnesota - Philadelphia, Pennsylvania - Salt Lake City, Utah You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. Pay Transparency: The base pay for this role is: $25.44 - $33.39 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Responsibilities - Analyze and investigate claims data - Support quality review claim and concept findings from internal and external partners regarding adverse claim outcomes - Utilize data analysis skills and tools to develop accurate, quantitative analyses of issues - Work with the team to identify thematic areas of opportunity to reduce incorrect payments - Mediating errors with key stakeholders - Compliance with all applicable laws and regulations - Other duties as assigned Qualifications - 2+ years of experience in healthcare - 2+ years of experience working with large claims data sets using Excel or a database language Requirements - Bonus points: Some coding experience or database language exposure - 2+ years of related work experience in payment integrity data mining - Experience using SQL Benefits - Medical, dental, and vision benefits - 11 paid holidays - Paid sick time - Paid parental leave - 401(k) plan participation - Life and disability insurance - Paid wellness time and reimbursements