Helping teams drive revenue, enhance CX and improve agent performance
Sales Development Representative
Location
California
Posted
17 days ago
Salary
0
Seniority
Senior
Job Description
Sales Development Representative
Observe.AI
• Generate & Qualify Pipeline • Prospect into accounts through outbound channels including cold calling, email, LinkedIn, and sales engagement tools • Secure and qualify meetings with prospective customers by uncovering business challenges and identifying opportunities aligned to Observe.AI’s solutions • Research target accounts and prioritize outreach strategies based on ICP alignment, buying signals, and market opportunity • Consistently achieve and exceed pipeline generation metrics including meetings booked and qualified opportunities • Support Field & Event Marketing Efforts • Partner with Marketing and Sales teams to drive engagement before, during, and after events • Use tools like Vendelux to identify targets and schedule meetings around conferences and industry events • Attend customer-facing dinners, roundtables, forums, and conferences • Become a Product & Market Expert • Develop a strong understanding of Observe.AI’s AI platform and our differentiated position in the contact center and CX market • Clearly communicate value propositions to both technical and business stakeholders • Share market intelligence including customer feedback, competitor activity, and emerging AI trends • Leverage Modern Sales Technology • Utilize tools such as Salesforce, Outreach, ZoomInfo, LinkedIn Sales Navigator, Nooks, and other prospecting platforms to drive efficiency and pipeline visibility • Maintain accurate activity tracking, prospect data, and forecasting hygiene within Salesforce • Collaborate across GTM • Partner closely with Marketing to sharpen messaging. Giving frontline feedback from the market that can directly influence outreach strategy and the evolution of the product roadmap. • Work side by side with Account Executive teams to strategize outreach and ensure seamless opportunity handovers.
Job Requirements
- 1–3 years of experience in sales, business development, customer-facing roles, at high-growth/startup environments (internship experience welcome)
- Bachelor’s degree business, communications, or IT fields preferred
- Strong interest in enterprise sales and AI technology
- Highly motivated by goals, performance metrics, and career growth
- Self-starter who is curious, coachable, resilient, and comfortable operating in a fast-moving environment
- You are persistent, organized, and follow through with all follow-ups. You understand that success in sales comes from consistent effort over time.
- Strong written and verbal communication skills with the ability to tailor messaging to different audiences
- Comfortable using modern AI and productivity tools such as ChatGPT, Claude, Gemini, or similar platforms to improve workflow and efficiency
- Naturally collaborative team player who enjoys sharing best practices and learning from others
- Energetic and confident, engaging with prospects through high-volume dialing and other outbound activities You bring a ‘smile and dial’ attitude and can quickly overcome objections smoothly and move forward with ease.
- Willing and able to travel approximately 20–30% of the time for customer meetings, industry events, conferences, and team collaboration opportunities.
Benefits
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
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