Role Description We are currently adding qualified individuals to our remote team and are seeking applicants who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is preferrable for candidates who are attentive to detail, communicate clearly, and are comfortable working independently while staying connected with a collaborative team. - Support clients by organizing and coordinating customized service arrangements - Research and review available options to match client needs and preferences - Secure and verify reservations to ensure details are accurate - Maintain professional communication through phone and email - Assist with schedule updates, adjustments, and general service inquiries - Keep client information and documentation organized and up to date - Participate in training sessions Qualifications - Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain - Must be at least 18 years of age - Strong written and verbal communication skills in English - Reliable internet access and smartphone (computer is also highly recommended) Benefits - Fully remote setting - Flexible schedule - Ongoing training and learning resources - Supportive team environment Company Description

Role Description As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. - Handle customer inquiries via chat and phone - you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app. - Provide quick and effective feedback, resolve escalations, and support operational issues. - Review and respond to user feedbacks. - Oversee and manage operations in the cities where Wolt operates. - Maintain a great customer experience and monitor performance daily. - Work on quality assurance (QA) and platform management. Qualifications - Excellent communication skills and plenty of patience. - Persistence, kindness, and empathy help you find the best solution for everyone involved. - Great attention to detail and strong focus. - You’re not intimidated by complex tasks that require quick thinking and good organization. - You handle stressful situations, multitask, and can handle multiple incoming interactions with ease. - Making fast decisions in challenging moments is one of your strengths. - You understand the importance of great customer experience. - You’re fluent in both Romanian and English (C1). - You have at least a high school diploma. - You are willing to work in shifts, and on weekends, holidays. - You’re comfortable with new apps and systems and adapt quickly. - Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know. Benefits - Fully remote work. - Meal vouchers worth 30 RON per working day. - Medical subscription in the Regina Maria clinics network (Priority Plus plan). - Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt). - Access to Bookster - an online library with over 10,000 titles, including physical book loans, articles, and audiobooks. - Birthday day off. - Extra vacation days based on seniority (starting from 21 days + 1 additional day per year max 27 days per year). Company Description At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches, Power distribution equipment, Remote power panels • Provide customer support while on site and via email and phone • Maintain timely and detailed service records in the LayerZero system • Provide emergency response for critical incidents

• Train and develop a team of customer service representatives. • Review email, chat, and phone call communications ensuring that company policies and ideals are upheld. • Handle escalated customer calls, emails, and chats as needed. • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism. • Answer inbound telephone calls and providing excellent customer support. • Responsible for researching and resolving complaints to ensure customer retention and satisfaction. • Follow up on all written correspondence and escalate to customer service manager on duty as necessary. • Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction. • Keep current and train customer service representatives with all new policy and procedures.