Role Description As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. - Handle customer inquiries via chat and phone - you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app. - Provide quick and effective feedback, resolve escalations, and support operational issues. - Review and respond to user feedbacks. - Oversee and manage operations in the cities where Wolt operates. - Maintain a great customer experience and monitor performance daily. - Work on quality assurance (QA) and platform management. Qualifications - Excellent communication skills and plenty of patience. - Persistence, kindness, and empathy help you find the best solution for everyone involved. - Great attention to detail and strong focus. - You’re not intimidated by complex tasks that require quick thinking and good organization. - You handle stressful situations, multitask, and can handle multiple incoming interactions with ease. - Making fast decisions in challenging moments is one of your strengths. - You understand the importance of great customer experience. - You’re fluent in both Romanian and English (C1). - You have at least a high school diploma. - You are willing to work in shifts, and on weekends, holidays. - You’re comfortable with new apps and systems and adapt quickly. - Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know. Benefits - Fully remote work. - Meal vouchers worth 30 RON per working day. - Medical subscription in the Regina Maria clinics network (Priority Plus plan). - Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt). - Access to Bookster - an online library with over 10,000 titles, including physical book loans, articles, and audiobooks. - Birthday day off. - Extra vacation days based on seniority (starting from 21 days + 1 additional day per year max 27 days per year). Company Description At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches, Power distribution equipment, Remote power panels • Provide customer support while on site and via email and phone • Maintain timely and detailed service records in the LayerZero system • Provide emergency response for critical incidents

• Train and develop a team of customer service representatives. • Review email, chat, and phone call communications ensuring that company policies and ideals are upheld. • Handle escalated customer calls, emails, and chats as needed. • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism. • Answer inbound telephone calls and providing excellent customer support. • Responsible for researching and resolving complaints to ensure customer retention and satisfaction. • Follow up on all written correspondence and escalate to customer service manager on duty as necessary. • Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction. • Keep current and train customer service representatives with all new policy and procedures.

Role Description Du bist kommunikativ, zuverlässig und liebst Musik? Dann ist das deine Chance, Teil eines internationalen Projekts für einen der größten Musikkonzerne weltweit zu werden! Wir suchen motivierte Freelancer (EU), die unser Team im Kundenservice unterstützen – telefonisch, per E-Mail und im Chat. - Bearbeitung von Kundenanfragen zu Bestellungen, Produkten & Services - Kommunikation per Telefon, E-Mail und Chat (ca. 85% Backoffice) - Sorgfältige Dokumentation in den vorgesehenen Tools (z. B. Zendesk) - Zusammenarbeit mit dem Projektteam, um eine hohe Kundenzufriedenheit sicherzustellen Qualifications - Du lebst im EU-Ausland (außer Deutschland) und hast eine gültige Umsatzsteuer ID - Du bist musikaffin und kannst dich mit internationalen Musikmarken identifizieren - Sehr gute Deutschkenntnisse in Wort und Schrift, Englischkenntnisse sind von Vorteil - Du hast bereits Erfahrung im Kundenservice / Contact Center (Telefonie, E-Mail oder Chat) - Du arbeitest zuverlässig, strukturiert und eigenverantwortlich - Du bist pünktlich, belastbar und teamfähig - Technisches Setup: Stabile Internetverbindung, Headset, ruhige Arbeitsumgebung Benefits - Ein spannendes Projekt für einen der größten Musikkonzerne der Welt - Langfristige Perspektive mit fairer Vergütung - Engen Austausch mit Teamleitung und Projektmanagement - Möglichkeit, deine Begeisterung für Musik in den Job einzubringen Company Description Über uns – hey contact heroes Wir sind die hey contact heroes – ein moderner, internationaler Customer-Service-Dienstleister mit Hauptsitz in der Hamburger HafenCity und einem starken Netzwerk aus über 550 Kolleginnen und Kollegen in 17 Ländern. Seit unserer Gründung arbeiten wir jeden Tag daran, Kundenservice neu zu denken: digital, skalierbar, effizient – aber immer persönlich, menschlich und mit echter Begeisterung. Als Remote-First-Unternehmen bieten wir flexible Arbeitsmodelle, internationale Zusammenarbeit und moderne Technologien, die es dir ermöglichen, von überall aus Teil unseres Teams zu sein. Ob als Mitarbeiter*in in Deutschland oder als Freelancer weltweit – bei uns arbeitest du mit Menschen, die Service lieben, Verantwortung übernehmen und gemeinsam wachsen wollen. Bei den hey contact heroes bist du nicht einfach eine Nummer – du bist ein Teil unserer Erfolgsgeschichte.