Role Description Du bist kommunikativ, zuverlässig und liebst Musik? Dann ist das deine Chance, Teil eines internationalen Projekts für einen der größten Musikkonzerne weltweit zu werden! Wir suchen motivierte Freelancer (EU), die unser Team im Kundenservice unterstützen – telefonisch, per E-Mail und im Chat. - Bearbeitung von Kundenanfragen zu Bestellungen, Produkten & Services - Kommunikation per Telefon, E-Mail und Chat (ca. 85% Backoffice) - Sorgfältige Dokumentation in den vorgesehenen Tools (z. B. Zendesk) - Zusammenarbeit mit dem Projektteam, um eine hohe Kundenzufriedenheit sicherzustellen Qualifications - Du lebst im EU-Ausland (außer Deutschland) und hast eine gültige Umsatzsteuer ID - Du bist musikaffin und kannst dich mit internationalen Musikmarken identifizieren - Sehr gute Deutschkenntnisse in Wort und Schrift, Englischkenntnisse sind von Vorteil - Du hast bereits Erfahrung im Kundenservice / Contact Center (Telefonie, E-Mail oder Chat) - Du arbeitest zuverlässig, strukturiert und eigenverantwortlich - Du bist pünktlich, belastbar und teamfähig - Technisches Setup: Stabile Internetverbindung, Headset, ruhige Arbeitsumgebung Benefits - Ein spannendes Projekt für einen der größten Musikkonzerne der Welt - Langfristige Perspektive mit fairer Vergütung - Engen Austausch mit Teamleitung und Projektmanagement - Möglichkeit, deine Begeisterung für Musik in den Job einzubringen Company Description Über uns – hey contact heroes Wir sind die hey contact heroes – ein moderner, internationaler Customer-Service-Dienstleister mit Hauptsitz in der Hamburger HafenCity und einem starken Netzwerk aus über 550 Kolleginnen und Kollegen in 17 Ländern. Seit unserer Gründung arbeiten wir jeden Tag daran, Kundenservice neu zu denken: digital, skalierbar, effizient – aber immer persönlich, menschlich und mit echter Begeisterung. Als Remote-First-Unternehmen bieten wir flexible Arbeitsmodelle, internationale Zusammenarbeit und moderne Technologien, die es dir ermöglichen, von überall aus Teil unseres Teams zu sein. Ob als Mitarbeiter*in in Deutschland oder als Freelancer weltweit – bei uns arbeitest du mit Menschen, die Service lieben, Verantwortung übernehmen und gemeinsam wachsen wollen. Bei den hey contact heroes bist du nicht einfach eine Nummer – du bist ein Teil unserer Erfolgsgeschichte.

Title: Customer Service Representative II Location: Remote, United States Job Description: Customer Service Description Position at Latham Pool Products, Inc Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer: - A culture of integrity, collaboration, and respect. - Comprehensive benefits for you and your family. - Opportunities for growth, mentorship, and skill development. Ready to join a team that makes a difference? A little about the position: See description below. MUST WORK IN THE STATE OF OH Job Summary: Customer Service Representative II is responsible for handling customer orders and quotes. In addition, this position will identify and assign customers inquiries based on standard operating procedures. The position may have email and telephone contact with distributors, dealers, customers, and the internal Sales team to support customer needs effectively, efficiently and in compliance with company procedures. What You Will Do: - Identify and assign customer inquiries based on standard operating procedures within Customer Relationship Management (CRM) system. - Using multiple tools and systems, research, calculate and enter customer requested quotes and orders following LPP procedures and guidelines. - Independently handle Customer Critical Care preferences requiring additional complexity and interpretation. - Using Pool Kit Configurator tool, create kit quotes and orders. Create stock quotes and orders. - Perform post order entry quality audits. - Handle customer requests through comprehensive understanding of all Latham products, brands, and pricing programs by telephone, email, Latham website, customer portal or Request Center. - Complete assigned customs and/or stock orders related to assigned products such as Liner, Covers and Kits. - Process customer payments, returns, merchandise claims and remake requests through Request Center. - Meet goals and metrics assigned by department and organization (meeting/exceeding customer service order entry timeliness, quality, etc.). - Exhibits technical accuracy and conformance to company policies and practices. - Recommends corrective actions to mitigate customer concerns with department leadership. - Performs other duties as assigned. What You Bring to the Table: (Qualifications) - High school diploma or equivalent required - Associate or bachelor’s degree preferred - 2-year customer service or related experience or 90 days experience as a LPP Customer Service Representative I - Previous experience in pool, manufacturing, distribution, or design industry preferred - Excellent telephone and interpersonal skills - Strong organizational skills, ability to multi-task and meet deadlines - Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs - Basic math, understanding of measurements and reading comprehension skills - Ability to work with diverse customers and colleagues Some Requirements of the Job: - Ability to work alternative shifts or workweeks - Ability to work overtime as required - Ability to work at home/remotely as deemed necessary Why should you come work with Us? Comprehensive Benefits for you and your family include: - Medical, dental, and vision insurance - HSA or FSA plans are available - 401(K) with 50% company match up to 6% - Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one - Holidays - 11 Paid, eligible on day one - Life/ADD Insurance and Short/Long Term Disability insurance with buy up options Professional Development: Training programs, Tuition Reimbursement, and growth opportunities. Supportive Environment: A culture rooted in collaboration, integrity, and respect. Some Important Information for you: Position Title: Customer Service Representative II Employment Type: Remote Status: Full-time Salary Range: $17.50 to $22 an hour depending on experience Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Bonus: End of Year Bonus Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.

Title: Customer Service Agent Location: OH, Remote Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off Job Description: Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency. Responsibilities include: - Answering inbound calls and providing a positive, solution-oriented customer experience - Assisting with basic technical troubleshooting and initiating support tickets as needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers remain informed - Delivering consistent, high-quality service in a structured environment Required Qualifications We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting. - High school diploma or GED required; additional education preferred - Prior customer service experience, particularly in call-driven environments - Strong verbal communication skills with the ability to build rapport quickly - Ability to troubleshoot basic technical issues independently - Comfortable working in a remote environment with minimal supervision - Ability to successfully complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements - Reliable high-speed internet connection - Private, distraction-free workspace - Ability to navigate computer systems efficiently - DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Schedule & Training - Training Schedule: 9:00 AM - 4:30 PM EST - Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday Consistent attendance and reliability are essential for success in this role. Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work. At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

Title: Customer Service Agent Location: PA- Full Tim Job Description: PA, USA | Hourly | 15.00 per hour Grow with us-enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time Remote Inbound Customer Service Representative (Full-Time) Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. Start Date: June 15, 2026 Initial training will take place during your first two weeks. Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency. Responsibilities include: - Answering inbound calls and providing a positive, solution-oriented customer experience - Assisting with basic technical troubleshooting and initiating support tickets as needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers remain informed - Delivering consistent, high-quality service in a structured environment Required Qualifications We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting. - High school diploma or GED required; additional education preferred - Prior customer service experience, particularly in call-driven environments - Strong verbal communication skills with the ability to build rapport quickly - Ability to troubleshoot basic technical issues independently - Comfortable working in a remote environment with minimal supervision - Ability to successfully complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements - Reliable high-speed internet connection - Private, distraction-free workspace - Ability to navigate computer systems efficiently - DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Schedule & Training - Training Schedule: 9:00 AM - 4:30 PM EST - Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday Consistent attendance and reliability are essential for success in this role. Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work. At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement. Build a career where your work matters. Apply today to join the DVS team. A pre-employment drug screening and criminal background check are required prior to employment.