• This position is directly responsible for execution and management of all managed service operations for Area site locations within assigned territory. • Maintain operational strategy and contractual compliance to ensure consistency in site level performance and service excellence standards. • Initiates, organizes, and leads the charge on account expansion/renewals. • Promotes effective use of internal recruiting and selection process to attract and hire talent. • Establishes goals, clarifies roles and responsibilities, and holds work group members accountable. • Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative. • Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions.

Role Description Process and pre-underwrite conventional, FHA, VA and Bond mortgage loans to ensure compliance with Company, secondary market investor, and government agency standards. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. “Go to” subject matter expert/lead when Supervisor/Lead is not available. Essential Functions - The processor is to become the contact for non-licensed activity once the loan is submitted to them. - Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans. - Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation. - Identify potential issues and communicate to consumer and loan officer. - Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues. - Stay current with federal, state regulations, policies and industry trends. - Check ratios and verify accuracy of AUS findings and program applicability. - Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval. - Identify qualifying/program issues prior to submission to Underwriting, and re-structure loan as necessary. - Provide options within guidelines and makes recommendations if borrowers may qualify for suitable programs. - Update and verify accuracy of data input into system. - Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. - Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing. - Order generation of loan documents. - Coach and provide guidance to less experienced Processors as needed. - Use and modify templates to compose professional correspondence and emails. - Provide status updates to Loan Officers and/or borrowers. Qualifications - High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred. - Five or more years’ experience as a Loan Processor, preferably processing conventional and FHA loans along with at least two years of experience processing VA and Bond mortgage loans. - Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners. - Expert knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional, FHA, VA and Bond mortgage loans. - Expert knowledge of conventional, FHA, VA and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines. - Expert knowledge in new construction documentation and condominium projects. - Expert knowledge of valid documentation related to processing consumer mortgage applications (e.g., complex tax returns, financial statements and records, verification of income and deposits, etc.). - Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks. - Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness. - Excellent customer service, interpersonal, verbal and written communication skills. - Intermediate math skills. - Strong verbal and written communication skills. - Strong detail orientation and highly organized. - Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs. Requirements - Physical: Work is primarily sedentary; mobility in an office setting. - Manual Dexterity: Frequent use of computer keyboard and mouse. - Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. - Environmental: Office environment – no substantial exposure to adverse environmental conditions. Benefits - Pleasant work environment. - Competitive compensation. - Excellent benefits package including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. - Eligibility for incentive compensation. - Target Salary Range: $58,000.00/yr.

• Collaborate with Directors for Rail Bridges, Railway and Civil, Public Projects and Rail Construction. • Potential to serve in key role for local, regional or national rail projects. • Assist with recruiting and retention, performance management, and development of staff. • Support business development activities and leverage relationships to grow client base and win future work. • Analyze regional rail & transit practice backlog and maintain a forecast of staffing needs. • Provide workforce analysis and resource management to identify skills, experience, competency, and training needs. • Oversee management of staff utilization by scheduling, monitoring and revising assignments; creating and monitoring department budgets; providing leadership and direction by mentoring and motivating staff on issues such as performance feedback, financial management, and client relations; resolving personnel issues such as marginal performance, policy interpretations, and succession planning.

• Act as the point of contact for all contractor and third-party inquiries, ensuring clear communication and timely resolution of any issues. • Coordinate and support all planning activities related to store renovations, maintenance visits, and other operational activities. Ensure all tasks are completed on schedule and within budget. • Review and sign off on completed work, ensuring that all tasks meet company standards before final approval. • Manage administrative tasks including purchase orders (POs), invoicing, and related paperwork to ensure smooth financial operations. • Compile and distribute maintenance visit summaries, documenting key actions, progress, and any follow-up required. • Support the review and management of payroll, ensuring timely and accurate processing of hours worked, including expense submissions. • Oversee renovations for customer stores, ensuring all tasks are completed on time, within budget, and in compliance with company standards. • Generate and present regular reports on financial metrics, project progress, and operational KPIs.