Motion logo
Motion

Motion is creating the command center for creative strategists: an AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them uncover what's working, what's not, and ultimately ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok. Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $14 billion in media spend. We're growing fast (2.5x year-over-year and now 70+ team members), our product is sticky, and with a recent $30M Series B raise, we're just getting started.

Platform Expert

Platform EngineerPlatform EngineerFull TimeRemoteMid LevelTeam 51-200

Location

Northern America

Posted

15 days ago

Salary

0

Seniority

Mid Level

Job Description

Platform Expert

Motion

Role Description As a Platform Expert at Motion, you'll be at the forefront of our customer engagement. You will make sure our customers can find the info they need when they need it and have a friendly face to reach out to when things come up. - Interact with curious prospects or established clients, being the face of Motion in Slack and our in-app chat. - Be the key connector between our engineering and customer success teams ensuring issues are resolved and client feedback is heard. How you'll make a difference: - Help our clients resolve any issues or questions through Slack, in-app chat, and email. - Proactively troubleshoot client issues and work with our developers to implement solutions. - Be the source of truth for internal technical questions, knowing the platform’s capabilities and best workarounds. - Advocate for clients by translating recurring themes and feedback into actionable product ideas. - Own our knowledge base by building helpful, easy-to-follow guides based on your conversations. Qualifications - Live in North America. - Resourceful, self-starter that is endlessly curious and excited to learn and teach. - 3+ years of customer-facing technical support experience. - Notice the little things and are constantly curious. - Bring a positive, infectious energy to all interactions and love helping people! - Interested in AI/ML. - Ability to thrive in a fast-paced environment with evolving requirements and priorities. Requirements - Understanding of the importance of creative in the paid media landscape (bonus). Benefits - Super competitive compensation and equity. - 20 days PTO and full healthcare benefits. - Work from home stipend. - Fully remote team with incredible offsites and retreats. - Opportunity to have a major impact in a growing company.

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