Leverage communications security expertise to troubleshoot complex security challenges and implement cybersecurity controls, enhancing detection capabilities and improving event correlation for critical infrastructure protection. Collaborate with teams...

Role Description We are seeking a strategic and creative Employee Communications Lead to design and execute internal communication programs that engage, inform, and inspire employees across our company. This role is critical for fostering alignment with company goals, driving cultural initiatives, and ensuring employees are empowered with the right information at the right time. This is a high-impact, hands-on role for someone eager and able to work with key stakeholders across the company to translate communication strategy into clear plans, compelling messaging, and reliable execution in support of our corporate direction and ongoing business transformation. Strategy & Planning - Partner closely with the Head of Internal Communications and senior stakeholders to contribute to the development and evolution of internal communications strategy. - Translate strategic priorities into actionable communication plans, timelines, and deliverables. - Provide input and perspective on employee needs, channel effectiveness, and execution feasibility to inform strategic decision-making. - Collaborate with leadership, executive communications, functional communications, and HR teams to support organizational change, culture-building, and employee engagement initiatives. Content Development - Create compelling, clear, and consistent messaging for internal channels (email, intranet, newsletters, videos, etc.). - Translate complex business updates into employee-friendly narratives that drive understanding and action. Channel Management - Manage and optimize communication channels for reach and engagement, leveraging digital platforms and AI-enabled tools. - Monitor and analyze performance metrics to continuously improve communication effectiveness. Employee Engagement - Drive initiatives that strengthen connection, recognition, and inclusion across the organization. - Partner with cross-functional teams to amplify employee voices and strengthen feedback loops. Operational Excellence & Execution - Act as the execution backbone for internal communications, ensuring plans translate into consistent, high-quality delivery. - Own and evolve internal communications tools, processes, and governance to reduce fragmentation and improve scale. - Establish clear intake, prioritization, and execution rhythms that bring structure, clarity, and discipline to how communications get done across the company. Qualifications - Bachelor’s degree in Communications, Marketing, Journalism, or a related discipline. - 7+ years of experience in internal communications, corporate communications, or a related field within a B2B environment. - Fluent in English (verbal and written); additional languages a plus. - Exceptional writing and storytelling abilities. - Strong understanding of change management and organizational dynamics. - Proven experience managing communication tools, processes, and analytics. - Strategic contributor with a strong bias toward execution. - Builds strong, trust-based relationships across functions to get work done through influence, not authority. - Acts as a practical problem-solver and project “task master”—comfortable nudging, following up, and pushing work forward when needed. - Takes satisfaction in bringing order to complexity, and building durable systems that support effective communication. - Comfortable balancing creativity with operational rigor. - Thrives in fast-paced, matrixed, and evolving environments. Benefits - Industry-leading benefits, support, and services that look after your holistic health and wellbeing. - Flexible arrangements that work for you (role and location dependent). - A sense of belonging, autonomy, freedom, and ownership while working alongside talented people.

Role Description Chapin Hall is seeking an experienced Policy Fellow to provide leadership and oversight on the implementation and sustainability of the Blueprint for Transformation: A Vision for Improved Behavioral Health Services for Illinois Children. The Policy Fellow will lead the Chapin Hall Children’s Behavioral Health Transformation Initiative team and work with external stakeholders including: - Deputy Governor for Health and Human Services - Illinois State Board of Education - Illinois Departments of Human Services, Children & Family Services, Public Health, Juvenile Justice, and Healthcare and Family Services This position will report to the Director of Policy Operations and allows for remote work and periodic in-person attendance at Chicago, IL and Springfield, IL meetings. The successful applicant is expected to work normal business hours and must have flexibility in their work schedule to accommodate business demands. The Policy Fellow will work with a collaborative and integrated research and policy team to bring a unique blend of clinical experience, policy expertise, and applied research to the leadership and oversight of the initiative. The successful candidate will bring deep familiarity with the Children’s Behavioral Health Transformation Initiative and content expertise and understanding of the Illinois and national policy landscape related to children’s mental health, equity in service accessibility, trauma-informed and strengths-based practices and policies, and residential care, including best-practice processes and tools, staffing patterns, care coordination and referral, and continuous quality improvement. The individual will have a leadership track record of successfully leading the implementation of empirically-supported practices, tracking and monitoring effectiveness of programs, drafting or enhancing policies to support implementation of services, cultivating community and lived experience engagement, advising state agency leaders, experience working with multiple public and private stakeholders, and building infrastructure to promote well-being for youth. This policy expert will establish themselves as an organizational leader who attracts collaborators, executes work promptly, efficiently, on budget, and with quality. Additionally, this leader will engage a diverse group of stakeholders through a range of dissemination formats and outlets, in keeping with organizational priorities. The policy expert will seek and maintain an active, positive role in contributing to organizational culture. Chapin Hall embraces a Work from Anywhere approach, offering flexible remote work from anywhere in the United States. Our fully remote model is grounded in trust, accountability, and a shared commitment to high-quality work and collaboration, regardless of location. While our work is remote, we intentionally create opportunities for connection and belonging. We offer in-person opportunities for staff to build: - Relationships and connection - Team cohesion and creativity - A strong sense of belonging to the organization Staff are expected to participate in occasional work-related travel, including attendance at in-person All Hall Convenings, which emphasize shared learning, collaboration, and community. Reasonable accommodations are made for those who require modifications. Responsibilities - Leads the Children’s Behavioral Health Transformation Initiative team, as part of Chapin Hall’s Illinois DCFS contract. - Serves as principal point of contact with key external stakeholders, and coordinates the Chapin Hall team to ensure consistent and transparent communications by directing and delivering frequent progress reports. - Understands the complex relationships between key funding and policy stakeholders relevant to work, develops and sustains network, and navigates those relationships effectively. - Cultivates relationships with key funding and policy stakeholders necessary to develop and carry out policy work. - Provides practical leadership support to the Deputy Governor’s office and participating state agencies to guide the sustainability of system transformation efforts including implementation of strategies to leverage the new repository of residential treatment beds, the BEACON platform for centralized care, and the implementation of Universal Mental Health Screening. - Conducts policy, fiscal and evidence reviews to develop, deploy, test, and refine capacity building and implementation tools frameworks, tools and resources. - Through results-based organizational development, coaching, education, and facilitation of meetings and change processes, builds capacity of system partners to: - Use data and evidence in decision making - Build and sustain structures that support large scale systems improvement - Further effective and sustainable implementation of practices and programs that lead to intended outcomes - Understand and leverage policy and financing as tools for progress - Use continuous quality improvement to promote progress-monitoring and mid-course improvements - Facilitates connections between education, mental health, and child welfare systems in support of leveraging shared values and achieving collective impact. - Together with colleagues, conceptualizes innovative data analytic support and research approaches toward the development and execution of plans for effective, tailored implementation of transformation efforts. - Leads and contributes substantively to research and policy teams working to effectively analyze, translate and present findings and implications into practical decisions, and, ultimately, policy change. - Engage in formal supervision of staff as required; contribute to professional development of colleagues. - Through close engagement with colleagues and Chapin Hall leadership, functions as a critical thought leader in the organization to collectively further Chapin Hall’s mission. - Through internal service, contribute to the development and refining of systems that support the execution of projects, staff development and advancement, and a positive organizational culture. - Performs additional duties as assigned. Qualifications - Master’s degree in education, public policy, social work, developmental or clinical psychology or other relevant field required, Ph.D. preferred. - First-hand experience with the Illinois Children’s Behavioral Health Transformation Initiative, including interagency collaboration on expediting placement and services for youth experiencing mental health service needs and crises. - A minimum of ten (10) years of experience conceiving, developing and facilitating the implementation of programs, practices, and/or policies that improve outcomes for children, youth, and families. - A minimum of five (5) years of experience supervising staff or colleagues. - Experience working in clinical settings with multi-disciplinary teams on formulating treatment plans and goals for clinical recovery. - Knowledge of and experience with applying implementation/improvement science principles to the implementation of evidence-based interventions and other child welfare system reform efforts. - Experience in successful dissemination, including but not limited to: writing and publishing research and/or policy analyses and recommendations; delivering presentations; and providing consultation to a diverse range of stakeholders. - Track record of success translating empirical research findings into actionable frameworks, as well as evidence of having leveraged policy-relevant translational research intended to inform policy, programs, systems, and interventions. - Demonstrated facility interpreting quantitative and/or qualitative data analysis. - Track record of partnerships with community, funding, and policy stakeholders, including in the development and/or implementation of evidence-based programs, practices and/or policies. - Strong interpersonal skills, including the desire and ability to contribute positively to the culture and intellectual life of Chapin Hall. - Strong communications skills with the ability to translate and convey complex concepts and study findings in oral and written communications. - Strong project and personnel management skills, with the ability to manage multiple, concurrent tasks. - Demonstrated leadership skills including the capacity to effectively recruit, retain, and mentor staff, and to compose diverse teams with needed capacities to complete projects. - Highly flexible problem-solving and analytic skills. - Ability to work independently with a high degree of initiative. - Demonstrated judgment and discretion in the handling of sensitive information. - Understand the complex relationships between key funding and policy stakeholders relevant to work and navigate those relationships effectively. Benefits - Comprehensive health plans - Paid time off - Sick time - Parental leave - Retirement options Company Description Chapin Hall is an independent policy research center that provides public and private decision-makers with rigorous research and achievable solutions to improve the lives of children, families, and communities. Chapin Hall partners with policymakers, practitioners, and philanthropists at the forefront of research and policy development by applying research, real-world experience, and policy expertise to deliver actionable information, practical tools, and positive change for children, youth, and families. Chapin Hall’s partnership mindset is demonstrated in a collaborative and innovative work environment committed to diversity and inclusion in our culture, projects, and workforce. Established in 1985, Chapin Hall's main impact areas include child welfare systems, community capacity building, and youth homelessness.

Role Description This is an opportunity to join our Small Business Customer servicing team in our Bank. You would be responsible for providing an unmatched Customer experience through first call resolution and deepening relationships with our Customers. You should be energized by connecting with Customers and be able to communicate in a clear and professional manner. You will use a variety of tools and will need to build deep knowledge of all of our Small Business products and services. Candidates should be flexible and willing to adapt to enhancements designed for the benefit of our Customers. It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will: - Demonstrate the ability and willingness to learn - Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change - Demonstrate a strong customer focus that is rooted in empathy - Communicate effectively with peers, management and customers, using appropriate methods of communication for role - Exercise good judgment and independent decision-making skills - Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs - Demonstrate exceptional listening, questioning, call control and de-escalation techniques - Be proactive, have effective time management and organizational skills - Display dependability with a solid attendance record Qualifications - High School Diploma, GED, or equivalent certification - At least 3 years of Customer Service or Call Center experience - At least 1 year of experience using Google Suite or Microsoft office Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Benefits - Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being