#MakeDataMatter #HumanizingTheFuture
Support Operations Lead
Location
Brazil
Posted
15 days ago
Salary
0
Seniority
Senior
Job Description
Support Operations Lead
Keyrus
• Customer portfolio management • Develop trusted relationships with IT and business stakeholders • Understand each client's context, priorities and specific needs • Ensure compliance with SLAs, KPIs and contracts • Monitor service performance and propose continuous improvements • Lead governance rituals (status reports, operational and executive meetings) • Structure, document and evolve support processes following ITIL and best practices • Ensure operational visibility and transparency for clients and internal teams • Lead direct and/or indirect technical teams • Allocate resources efficiently according to demand and criticality • Develop the team, fostering a culture of continuous improvement • Track contract revenue, margin and consumption • Identify cost optimization opportunities (Cloud and operations) • Support service expansion initiatives (upsell and cross-sell) • Identify automation and operational efficiency opportunities • Propose improvements to client environments and processes • Act proactively, anticipating risks and opportunities
Job Requirements
- Solid experience in: Support operations management (AMS, sustainment or NOC)
- Management of corporate clients (B2B)
- Cloud services (AWS, Azure or GCP)
- Knowledge of: ITIL frameworks (incidents, problems, changes)
- Monitoring and observability
- L1, L2 and L3 support models
- Experience with: SLA and KPI management
- Leading executive meetings
- Managing multiple stakeholders
- Preferred: Experience with Data and Analytics environments
- Knowledge of FinOps
- Experience in consulting or managed services companies
Benefits
- Culture of equality
- Diversity and inclusion
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Title: Closing Specialist (Jr. Escrow Officer) - Southern California Location: Irvine, CA Remote - California Work Type:Remote, Hybrid, Full Time Job ID: 082195 Job Description: As a Closing Specialist at Rocket Close, you will manage critical documents and financial details throughout the real estate settlement process. You will work directly with mortgage lenders to ensure accurate closing disclosures, balance financial records to the penny, and maintain positive client relationships. Your attention to detail and ability to thrive in a fast-paced environment will be essential as you help clients navigate the final steps of their real estate transactions. This role requires a flexible work arrangement with remote work capability and scheduled in-office presence at our Irvine, CA office up to 3x monthly. This hybrid model supports both productivity and team engagement. About the role - Review contract to extract key terms and fee allocation and/or credits. - Work on all aspects of loan process, from initial lender requests through loan funding/recording: initial lender requests, CD balancing, loan document review, set up signing appointments with buyer/notary, review signed loan documents for funding, submit signed loan package to lender, clear lender funding conditions, ensure all buyer/lender funds are in and follow up as necessary to ensure timely delivery, - Review recording docs for accuracy make/request changes when needed - Responsible for providing timely updates to agents and transaction coordinators on loan progress and communicate any possible delays - Cover for Closing Advisor (Escrow Officer) when needed, serving as the primary point of contact for all parties and responsible for monitoring team email About you - 2+ years of title insurance experience is required, particularly in a position responsible for building Closing Disclosures and Closing Statements. Experience with residential purchase transactions strongly preferred. - Extremely comfortable working with numbers and troubleshooting to balance a bottom line. - Attention to detail and the ability to be organized in a fast-paced environment. - Strong written and verbal communication skills along with a positive, “can-do” attitude. What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $22.80-$43.89. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.
Operations Training Partner
Shake ShackShake Shack puts a modern, scaled-up spin on the classic roadside burger stand. The company started in 2001 with a single hot dog cart to support an art installation at Manhattan��
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